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Real Time Operations Center Jobs (NOW HIRING)

Macy's

Manager, Workforce Real Time Operations

Mason, OH · On-site

$67K - $112K/yr

Oversee real-time monitoring of contact center performance across Voice, Chat, Messaging, Email ... Partner closely with Operations leaders to execute workforce plans, staffing strategies, and ...

CACI

Real-Time Operations Controller

Aurora, CO

$158K/yr

Real-Time Operations Controller Job Category: Intelligence Time Type: Full time Minimum Clearance ... At CACI, we place character and innovation at the center of everything we do. As a valued team ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a ... center operations and workforce management principles. You will provide leadership teams with ...

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Support call center planning activities by contributing data analysis related to staffing needs, operational practices, and process refinement. * Experience working in a real-time analysis, workforce ...

NexRep LLC

Real Time Analyst

Portland, ME · On-site

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... At least 2 years of work experience in contact center workforce management / operations support ...

Teleperformance USA

Real Time Analyst

Brownsville, TX · On-site

This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain ...

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How much do real time operations center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for real time operations center in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

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Real-Time Operations Controller

Springfield, VA • On-site

CACI International, Inc.
See more jobs at CACI International, Inc.external

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Monitor ground equipment and services scheduled within an automated planning and scheduling system.

  • Respond to system issues by rescheduling services, troubleshooting, and supporting system testing and maintenance activities.

  • Coordinate with team members and subsystem experts to maintain system health, document activities, and implement procedural or configuration changes.

Job description

Job Title: Real-Time Operations Controller
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
* * *
The Opportunity:
The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am) Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.
Responsibilities:
  • Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for trouble shooting
  • Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy.
  • Support system testing aft er upgrades and during maintenance activities
  • Monitor system performance to be able to respond to event notifications and determine courses of action
  • Coordinating with other crew members to maintain system state of health
  • Report discrepancies concisely as they occur
  • Investigate and rectify procedural discrepancies
  • Identify areas of process improvement
  • Coordinate with subsystem engineering subject matt er experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
  • Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing
  • Perform remote diagnostic monitoring of systems
  • Monitor and perform actions related to mission processing
  • Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
  • Support payload operations in coordination with other team members

Qualifications:
Required:
  • Requires a Bachelor's degree and at least 3 years of directly related experience, or equivalent combination of education and experience.
  • A TS/SCI with minimum Polygraph is required to begin employment. As a requirement of continued employment, you will be required to obtain a higher level poly.
  • Must be able/willing to work 12hour shift s (5a m to 5 pm, or 5 pm to 5 am).
  • Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
  • Understanding on operating complex satellite infrastructure and satellite communication systems
  • Networking experience
  • Self-motivated with the ability and desire to learn complex systems with little direction
  • Serve as a mentor to peers
  • Routine interaction with multiple customers.
  • Solid written and verbal communications skills
  • Ability to multi -task
  • Strong analytical and troubleshooting skills

Desired:
  • Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, real-time watch operations support
  • Knowledge of both theoretical and practical aspects of satellite communications

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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