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Xavier University

Part Time Dispatcher

Cincinnati, OH · On-site

RCIC maintains a data communications network which links all Hamilton County law enforcement agencies with information systems maintained by the Ohio State Highway Patrol, the FBI, and the remaining ...

Xavier University

Part Time Dispatcher

Cincinnati, OH · On-site

RCIC maintains a data communications network which links all Hamilton County law enforcement agencies with information systems maintained by the Ohio State Highway Patrol, the FBI, and the remaining ...

Colerain Township

Police Officer

Colerain Township, OH

$79K - $95K/yr

... RCIC, LEADS, and NCIC for wants and warrants, where appropriate, and taking appropriate action when necessary. • Aiding citizens in a professional and courteous manner when answering radio calls or ...

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Rcic information

What are the typical clients and cases an RCIC handles, and how does this impact daily work?

As an RCIC, you can expect to assist a wide range of clients, including skilled workers, families seeking reunification, students, refugees, and businesses sponsoring employees. Each case varies in complexity, requiring detailed consultations, document preparation, and ongoing communication to meet different eligibility and compliance requirements. The daily workflow often involves meeting with clients, reviewing documentation, preparing submissions, and liaising with government agencies or legal professionals. This variety makes the role dynamic and rewarding, as you play a pivotal part in helping people achieve important personal or professional goals through Canadian immigration.

What is an RCIC job?

A Regulated Canadian Immigration Consultant (RCIC) is a licensed professional who provides immigration advice and services to clients looking to move to Canada. They help individuals navigate visa applications, permanent residency, and citizenship processes while ensuring compliance with Canadian immigration laws. RCICs are regulated by the College of Immigration and Citizenship Consultants (CICC) and must meet strict ethical and educational standards.

What are the key skills and qualifications needed to thrive in the Rcic position, and why are they important?

To thrive as a Regulated Canadian Immigration Consultant (RCIC), you need in-depth knowledge of Canadian immigration law, procedures, and policies, along with certification from the College of Immigration and Citizenship Consultants (CICC). Familiarity with specialized immigration management software and government case submission portals is essential for handling client files and applications efficiently. Excellent interpersonal skills, cultural sensitivity, and clear communication help RCICs build trust and guide clients through complex processes. These competencies ensure clients receive accurate representation and support, helping them navigate Canada's rigorous immigration system successfully.

More about Rcic jobs
What states have the most Rcic jobs? States with the most job openings for Rcic jobs include:
What job categories do people searching Rcic jobs look for? The top searched job categories for Rcic jobs are:
Rcic jobs near you
911 Communications Supervisor 1 - Bargaining Unit(4796-07)

911 Communications Supervisor 1 - Bargaining Unit(4796-07)

Hamilton County, Ohio

Cincinnati, OH

$32.15 - $41.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

911 Communications Supervisor 1 -Bargaining Unit (4796-07)
Location: Cincinnati, Ohio
Your Benefits of Working for Hamilton County!
  • Starting Salary: $36.39 per hour
  • Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
  • Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
Summary of Job Duties:
As the Communication Supervisor 1 at Hamilton County, you are tasked with overseeing the efficient operation of the emergency communication center. Your primary responsibility is to supervise and support Communication Officers in their roles. This involves active engagement on the call center floor, where you provide hands-on assistance and guidance. Operating the radio console, you stay well-informed to intervene effectively during emergency situations. Your role extends to ensuring seamless operations, strict adherence to protocols, and fostering effective team communication.
  • Supervises Communications Officers in performance of job duties and responsibilities; assigns tasks, provides direction, ensures adequate staffing; trains staff, evaluates performance; administering disciplinary measures when needed, documenting incidents by adhering to established rules; reviews time records, approves leave requests and ensures work complies with departmental policy; review calls for quality assurance; applies relevant provisions of the collective bargaining agreement and applicable policies; maintains responsibility for call center operations in absence of Communication Supervisor 2.
  • Offer crucial assistance to dispatchers by being placed last in the queue to intercept emergency calls when all other dispatchers are engaged; provide on-the-floor support to dispatchers by actively engaging with them during calls; offer assistance with challenging and complex calls and dispatches, acting as the technical expert in complaint-taking and dispatching operations; perform evaluations to ensure the quality of calls and dispatches in real time; operate a telephone and radio console to respond to a variety of emergency services and complaints.
  • Maintains and/or assists in managing the entire shift’s operation in absence of Communications Supervisor 2 and/or other responsible staff (e.g., provides hardware and software technical support to system users; provides in-house technical support in the following areas: CAD, MDT, Telephone system, 911 and integrated systems such as RCIC, LEADS, NLETS, NCIC, and all other accessible monitoring and reporting systems; de-escalation of calls; public records requests; provides expert testimony; responsible for safety and security of department personnel and screening of visitors after hours).
  • Serves as liaison between Communications Center and other law enforcement/life squad units; discuss and resolves problems related to delivery of communication services; maintains logs to provide law enforcement users with credible, certified, and authentic reproductions; represents the department in a public relations capacity; responds to inquiries and complaints from general public; monitors and reports changes in industry standards and the needs of affiliated user agencies; provides users with resources and training to better utilize department services.
  • Manage dispatch records, generate comprehensive reports, including those related to quality assurance programs, incident reports, and summaries; Coordinate notifications for disasters and other support services
  • Attends management meetings to provide input in development of departmental goals, policies, and procedures; analyzes department operational problems and recommends viable solutions; attends Emergency/Disaster planning sessions and exercises.
  • Flexibility is required for working varied hours, including days, evenings, nights, weekends, holidays, and overtime.
  • Demonstrates regular and predictable attendance.
  • Performs duties of co-workers as workload dictates.
Minimum Qualifications:
  • One (1) year experience as a Communications Officer and/or experience which indicates an advanced knowledge of supervision, a comprehensive knowledge of regulatory requirements, communications and demonstrable ability to supervise others and perform the duties of Communications Officer.
  • Must possess and maintain RCIC, LEADS, NCIC, APCO Basic Telecommunications and EMD certification upon employment.
Hazardous Working Conditions:
  • Extended periods of sitting may be required.
  • Occasional lifting, up to 25 pounds, may be required
Work Location and Hours:
  • 111 Tri-County Parkway Cincinnati, Oh. 45246
  • 84 Hours Bi-weekly
Deadline to Apply:
Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.

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