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We're looking for a Resident Services Director to join the team!

Springtree Senior Living is seeking an experienced, compassionate, and motivated Licensed Professional Nurse (LPN) to serve as our Resident Services Director (RSD). This leadership role oversees resident care services in our Assisted Living and Memory Care communities, ensuring residents receive high-quality, person-centered care while maintaining compliance with California RCFE regulations.

The Resident Services Director is responsible for resident assessments, care planning, staff supervision, family communication, regulatory compliance, and overall clinical operations. The ideal candidate is a strong leader who is passionate about serving seniors and supporting a culture of excellence. Responsibilities are consistent with common Resident Services Director and Wellness Director roles in assisted living communities, essential Duties & Responsibilities, Resident Care & Clinical Oversight.

• Conduct pre-admission and ongoing resident assessments.
• Develop, update, and monitor resident service plans.
• Coordinate care with physicians, home health agencies, hospice providers, pharmacies, and outside healthcare professionals.
• Monitor resident health status and identify changes in condition.
• Ensure physician orders and care recommendations are implemented appropriately.
• Participate in resident care conferences and family meetings.
• Support successful transitions following hospitalizations and skilled nursing stays.

Leadership & Staff Management

• Recruit, train, coach, and supervise caregivers, Med Techs, and care staff.
• Develop and manage staffing schedules to ensure adequate coverage.
• Conduct performance evaluations and corrective action when necessary.
• Lead departmental meetings and in-service trainings.
• Foster a positive and accountable team culture focused on resident care and customer service.

Regulatory Compliance

• Ensure compliance with California Title 22 regulations and community policies.
• Maintain accurate resident records, assessments, and care documentation.
• Assist with licensing visits, audits, and surveys.
• Investigate incidents and ensure timely documentation and follow-up.
• Monitor medication management practices and resident care services.

Family & Resident Relations

• Serve as the primary clinical contact for residents and families.
• Communicate resident care updates and address concerns promptly.
• Promote resident dignity, independence, and quality of life.
• Build strong relationships with residents, families, and healthcare partners.

Community Operations

• Collaborate with department leaders to support resident wellness and satisfaction.
• Participate in Manager-on-Duty rotation as assigned.
• Assist with move-ins, resident retention efforts, and occupancy goals.
• Support emergency preparedness and response procedures.

Qualifications

• Current California LVN license in good standing.
• Minimum 2 years of assisted living, memory care, home health, or senior living experience.
• Previous supervisory or management experience preferred.
• Knowledge of California RCFE regulations and Title 22 requirements.
• Strong assessment, communication, and organizational skills.
• Experience with electronic health records and medication management systems preferred.
• CPR and First Aid certification (or ability to obtain upon hire).

Why join us? We offer a comprehensive full-time employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.