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Rcc Jobs in Riverside, IL (NOW HIRING)

The Alden Network

MDS Coordinator (RCC)

Cicero, IL · On-site

$34.50 - $44/hr

) $7,000 Sign On Bonus JOB SUMMARY * The Resident Care Coordinator is an experienced Health Care Provider who ensures a current care plan and MDS for all residents and that all documents pertaining ...

ROHINGYA CULTURE CENTER

Program Director

Chicago, IL

$50K/yr

RCC serves not only the Rohingya but also other refugee and immigrant communities seeking assistance. Job Overview: The Program Director oversees programs and operations at the Rohingya Culture ...

ROHINGYA CULTURE CENTER

Program Director

Chicago, IL

$50K/yr

RCC serves not only the Rohingya but also other refugee and immigrant communities seeking assistance. Job Overview: The Program Director oversees programs and operations at the Rohingya Culture ...

ROHINGYA CULTURE CENTER

Program Director

Chicago, IL

$50K/yr

RCC serves not only the Rohingya but also other refugee and immigrant communities seeking assistance. Job Overview: The Program Director oversees programs and operations at the Rohingya Culture ...

The Alden Network

MDS Coordinator (RCC)

Cicero, IL

$34.50 - $44/hr

$7,000 Sign On Bonus JOB SUMMARY * The Resident Care Coordinator is an experienced Health Care Provider who ensures a current care plan and MDS for all residents and that all documents pertaining to ...

West Monroe

Compliance Manager

Chicago, IL · On-site

West Monroe is seeking a Compliance Manager to join the internal Risk, Compliance & Cybersecurity (RCC) team. This role is responsible for leading and modernizing the firm's cybersecurity compliance ...

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Rcc information

See Riverside, IL salary details

$14

$22

$42

How much do rcc jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for rcc in Riverside, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $22.98 per hour, depending on experience, location, and employer.

What is an RCC job?

An RCC (Remote Customer Care) job typically involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat. RCC professionals work remotely and are responsible for ensuring customer satisfaction by resolving problems efficiently. Strong communication skills, technical knowledge, and problem-solving abilities are often required. Many RCC roles exist in industries like e-commerce, telecommunications, and IT support.

What are the key skills and qualifications needed to thrive in the Rcc position, and why are they important?

To thrive as an RCC (Remote Customer Care representative), strong verbal and written communication, excellent problem-solving abilities, and customer service experience are essential. Familiarity with CRM software, ticketing systems, and common office productivity tools is often required. Interpersonal skills, patience, and the ability to work independently are critical soft skills for excelling in this position. These skills are important to effectively resolve customer issues and ensure a high standard of customer satisfaction in a remote work environment.

What are some common challenges RCCs face when working remotely, and how can they be addressed?

RCCs often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining productivity without in-person supervision. Staying organized and using strong time-management techniques can help mitigate these issues. Many companies provide ongoing training, team chat platforms, and regular virtual meetings to support remote employees and encourage collaboration. Building rapport with your remote team and reaching out for guidance when needed can also help overcome the isolation that sometimes comes with remote work. Proactively engaging in these resources will set you up for success in a Remote Customer Care role.

What job categories do people searching Rcc jobs in Riverside, IL look for? The top searched job categories for Rcc jobs in Riverside, IL are:
Rcc jobs near you
MDS Coordinator (RCC)

MDS Coordinator (RCC)

The Alden Network

Cicero, IL • On-site

$34.50 - $44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Alden Network rating

5.6

Company rating: 5.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

152nd of 228 rated social care providers

Job description

) $7,000 Sign On Bonus
JOB SUMMARY
  • The Resident Care Coordinator is an experienced Health Care Provider who ensures a current care plan and MDS for all residents and that all documents pertaining to plan of care are consistent in accordance with current Federal, State, and local standards, guidelines and regulations, facility policies and as may be directed by the Administrator.

QUALIFICATIONS
  • Current, unencumbered license to practice as a RN, or LPN in this state.
  • Must possess current CPR certificate or become certified within 90 days of employment.
  • Working knowledge of OBRA, IDPH and IDPA (for homes in Illinois) and Wisconsin DQA (for homes in Wisconsin) standards and methods of documenting according to those standards.
  • Must be able to read, write and speak the English language in an understandable manner.
  • Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and the general public.
  • Must possess leadership ability and willingness to work harmoniously with personnel.

PHYSICAL REQUIREMENTS
  • Must be able to move intermittently throughout the workday.
  • Must be able to cope with the mental and emotional stress of the position.
  • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
  • Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people.
  • Must be aware and subject to exposure to infectious waste, diseases, conditions, etc. including exposure to the HIV AIDS and Hepatitis B Viruses.
  • Must possess computer skills.

ESSENTIAL FUNCTIONS
Review the department's policy and procedures, Job Descriptions, etc., at least annually for revisions and make recommendations to the Administrator.
  • Follow established departmental policies and procedures.
  • Oversees the scheduling, completion, and accuracy of all MDS item sets.
  • Coordinate the development of a written plan of care for each resident that identifies the problems/needs/concerns for the resident. Check for adequate description of problems, resident centered goals, which are realistic and measurable and multi-disciplinary approaches to goals.
  • Chairs resident care plan conference and relays all concerns from resident and/or family/responsible party to the Administrator.
  • Oversee that residents/ families/responsible parties are contacted in relation to participation in care plan conferences per RAI guidelines.
  • Plan, conduct, and participate in In-service Education Program as it pertains to the RAI process.
  • Assist in implementing and maintaining an effective orientation program that orients the new employee to the RAI process and data entry.
  • Attend and participate in continuing education programs.
  • Monitor resident's medical record, including MDS, Cardex, Care Plans, progress notes, Physician Order Sheets, Flow records, monthly nursing summaries, IDT notes/assessments, etc. for consistency and content. Address discrepancies in documentation which are not consistent and/or do not meet program standards to appropriate department manager and Administrator.
  • Maintain ICD-9 codes for current diagnosis.
  • Report IT concerns to help desk timely.
  • Participate in the development, maintenance, and implementation of the facility's QAPI program.
  • Attend relevant meetings as directed by the Administrator.
  • Perform other related duties as assigned.

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GENERAL BENEFITS:
  • Paid Holidays
  • Paid Sick Time
  • Paid Time Off
  • Retirement / Pension Plan
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance

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