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What is a Raytheon Technologies job?

A Raytheon Technologies job refers to a position within the company, which specializes in aerospace, defense, and technology solutions. Employees work in diverse fields such as engineering, cybersecurity, manufacturing, and program management. Jobs at Raytheon Technologies support military and commercial aerospace applications, focusing on innovation and security. The company offers opportunities for career growth, professional development, and collaboration on cutting-edge projects. Positions range from entry-level to experienced roles across various locations worldwide.

What opportunities for career growth and advancement exist at Raytheon Technologies?

Raytheon Technologies offers a variety of career growth opportunities across engineering, project management, research, and operational roles. Employees are often encouraged to pursue further education, certifications, and participate in mentorship programs to advance their careers. The company’s large, multidisciplinary teams promote cross-functional experience and upward mobility, with many roles providing clear paths to leadership and specialized expert tracks. Raytheon Technologies also invests in professional development programs to help employees continuously develop their skills and explore new challenges within the organization.

What are the key skills and qualifications needed to thrive in the Raytheon Technologies position, and why are they important?

To thrive at Raytheon Technologies, professionals typically need expertise in engineering, technology, or related fields, supported by relevant degrees and industry certifications. Familiarity with tools like CAD software, project management systems, and security clearance procedures is often required. Strong problem-solving, teamwork, and effective communication are critical soft skills in this environment. These abilities ensure successful project execution, innovation, and compliance within a highly collaborative and regulated aerospace and defense setting.

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Cities in Puerto Rico with the most Raytheon Technologies job openings:

Raytheon Technologies jobs near you
Infographic showing various Raytheon Technologies job openings in Puerto Rico as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

IT Request and Backlog Management Analyst (Puerto Rico)

Raytheon Technologies

Santa Isabel, PR • On-site

Full-time

Medical, Life, Retirement

Re-posted 26 days ago

Job description

Date Posted:
2026-06-24
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes-specifically Incident, Request, and Service Level Management-to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.
What You Will Do
  • Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.
  • SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).
  • ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.
  • Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.
  • Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.
  • Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have
  • A Bachelor's Degree or equivalent experience and minimum 8 years prior experience in IT, or an Advanced Degree in a related field and minimum 5 years experience.
  • Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.
  • Proficiency in ITSM platforms like ServiceNow.
  • Experience with ServiceNow Performance Analytics and Report Designer.
  • Strong understanding of methodologies related to backlog refinement and burn down.
  • Analytical skills to drive data-driven process improvements and reporting.
  • Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.
  • Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.

Qualifications We Prefer
  • Experience in process optimization, automation, or documentation management.
  • Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.
  • Experience with ITIL Service Catalog Management.
  • Experience with Power BI.
  • Experience with IT Service Management tools (e.g., ServiceNow, Remedy).
  • Ability to convey technical information to non-technical stakeholders clearly.
  • Experience working remotely with geographically distributed teams across multiple time zones.

What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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