We're a growing independent insurance agency in Houston looking for a sharp, client-first Account Manager to own our personal lines book of business. If you're the type who knows their clients by name, anticipates their needs before they call, and takes real pride in protecting families, this is your seat.
Our agency thrives on building lasting, trust-based relationships with clients, creating an inviting environment where they feel valued and understood. As part of our team, youll engage directly with customers, address their needs, and recommend coverage solutions that reflect our commitment to excellence. If you are passionate about customer service, skilled at identifying opportunities for added value, and ready to grow your career in a supportive, collaborative atmosphere this is the place for you.
Believe in our Core Values:
1. Lead with Integrity
We are principled, ethical, and forthright in every interaction. Honesty, transparency, and trust guide every decisionwith clients, carriers, and each other.
2. Pursue Excellence & Embrace Advancement
We continually raise our standards by pursuing mastery in our craft, innovating, and embracing fresh ideas and new technology. We strive to overdeliver, adapt to change, and grow stronger every day for our clients and our team.
3. Be Accountable & Reliable
We honor our commitmentsno dropped balls, no excuses. Consistent follow-through and personal accountability set us apart and uphold the quality our clients deserve and expect.
4. People-First Collaboration
We care deeply about our clients and team as people, not just policies or profit. We work together with humility, communication, and respectcelebrating wins, supporting one another, and creating an uplifting environment where everyone can thrive.
5. Serve with Compassion
We approach every client with empathy, understanding, and genuine caredelivering exceptional service and guidance that protects what matters most.
BenefitsAnnual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Evenings Off
Mon-Fri Schedule
Hands on Training
Monthly Bonus Opportunities
Quarterly Outings
Weekly Team Meetings
Family Friendly
Appreciation Lunches
ResponsibilitiesClient Management: Build and maintain strong relationships with clients, ensuring their needs are met proactively.
Policy Administration: Manage and service client insurance policies efficiently and accurately.
Consultative Selling: Assess clients insurance needs and recommend additional coverage to enhance protection.
Issue Resolution: Address and resolve client inquiries and concerns promptly, maintaining high satisfaction.
Collaboration: Work closely with the sales team to identify cross-selling opportunities and drive account growth.
Continuous Learning: Stay informed on industry changes and new products to better serve clients.
RequirementsCommunication Skills: Excellent verbal and written communication skills with a client-focused approach.
Problem-Solving: Strong ability to address and resolve customer inquiries efficiently.
Organizational Skills: Ability to manage multiple priorities in a fast-paced environment.
Tech-Savvy - Proficient in Microsoft Office Suite; experience with insurance management software preferred.
Detail-Oriented - Commitment to accuracy and high-quality service.
Team Player - Strong collaboration skills with the ability to work effectively within a team.
Insurance Account Manager Experience: - Prefer 4 years of Account Management Experience in the Independent channel. Minimum of 2 years experience required.