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Railway Station Assistant Jobs (NOW HIRING)

Rail Station Custodian

Seattle, WA · On-site

$25.66 - $36.66/hr

King County Metro Transit's Rail Division has an exciting opportunity for multiple Rail Station ... Plan, schedule and coordinate activities and work with other trades; assist other trades as ...

King County Metro Transit's Rail Division has an exciting opportunity for multiple Rail Station ... Plan, schedule and coordinate activities and work with other trades; assist other trades as ...

Hitachi Rail Honolulu JV Profession (Job Category): Other Job Schedule: Full time Remote: No ... Direct customers during busy peak times * Assist with emergency station and train evacuations

Hitachi Rail Honolulu JV Profession (Job Category): Other Job Schedule: Full time Remote: No ... Direct customers during busy peak times * Assist with emergency station and train evacuations

Station Operator

Pearl City, HI · On-site

$24.50/hr

HITACHI RAIL HONOLULU JV Profession (Job Category): Communications & Corporate Affairs Job Schedule ... Direct customers during busy peak times * Assist with emergency station and train evacuations

Rail Coordinator

Houston, TX · On-site

$29 - $33/hr

... railroad systems. * Ensure shipment information is populated within Transmetrics TMS and cars are ... Generate bills of lading, diversions, and/or reships as needed. * Assist with managing EDI billing ...

Rail Coordinator

Houston, TX · On-site

$25 - $30/hr

Generate bills of lading, diversions, and/or reships as needed. * Assist with managing EDI billing ... Knowledge of Rail Station identifiers and Rail Codes (e.g., distinguishing between co-located ...

... project issues. Assist with change-order and construction issue evaluations using field ... station, bridge, roadway, facilities and/or infrastructure construction project within a railway ...

... project issues. * Assist with change-order and construction issue evaluations using field ... station, bridge, roadway, facilities and/or infrastructure construction project within a railway ...

Rail Construction Manager

Dulles, VA · On-site

$95K - $135K/yr

... project issues. Assist with change-order and construction issue evaluations using field ... station, bridge, roadway, facilities and/or infrastructure construction project within a railway ...

General Laborer

Baltimore, MD · Remote

$16.50 - $20.50/hr

... rail station sites. KEY RESPONSIBILITIES: * Assist with loading, unloading, and transporting materials, tools, and equipment to and from job sites * Set up and dismantle work zones, scaffolding ...

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Railway Station Assistant information

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How much do railway station assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for railway station assistant in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.15 per hour, depending on experience, location, and employer.

What is a railway station assistant?

Railway Station Assistants are frontline staff responsible for helping passengers at train stations. Their duties include providing information on train schedules, assisting with ticketing, helping passengers with special needs, and ensuring safety and cleanliness throughout the station. They play a key role in delivering excellent customer service and maintaining smooth operations at the station. Railway Station Assistants may also handle lost property, public announcements, and crowd management during busy times.

What are the key skills and qualifications needed to thrive as a railway station assistant?

To thrive as a Railway Station Assistant, you need strong customer service skills, attention to detail, and a basic understanding of railway operations, often supported by a high school diploma or equivalent qualification. Familiarity with ticketing systems, passenger information software, and safety protocols is typically required. Excellent communication, problem-solving, and teamwork abilities help you assist passengers and handle unexpected situations effectively. These skills ensure smooth station operations, high passenger satisfaction, and the safe, efficient running of railway services.

What are some common challenges faced by railway station assistants and how can they be managed?

Railway Station Assistants frequently deal with high passenger volumes, especially during peak travel times, which can make managing queues and providing information challenging. They must stay calm under pressure and be prepared to address diverse passenger needs, including assisting those with disabilities or handling lost property issues. Effective communication skills, patience, and the ability to quickly adapt to changing situations are essential in this role. Support from team members and clear protocols help manage these challenges and ensure a smooth operation within the station.

What is the difference between Railway Station Assistant vs Ticketing Agent?

AspectRailway Station AssistantTicketing Agent
CredentialsBasic customer service skills, sometimes certification in safety or first aidCustomer service skills, often certification in ticketing systems
Work EnvironmentRailway stations, assisting passengers, managing station operationsTicket counters, assisting passengers with ticket purchases and inquiries
Employer & IndustryRailway companies, transportation industryTravel agencies, railway companies, transportation sector
Search & Comparison IntentYesYes

The Railway Station Assistant primarily focuses on assisting passengers, managing station operations, and ensuring safety within railway stations. In contrast, a Ticketing Agent specializes in selling tickets, handling reservations, and providing travel information. While both roles require customer service skills and work within railway environments, the Railway Station Assistant has broader responsibilities related to station management, whereas the Ticketing Agent concentrates on ticketing and booking services.

How much does a railway station assistant earn?

A railway station assistant's salary varies by country and experience but generally ranges from $20,000 to $40,000 annually. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages, often supplemented by shift differentials and benefits.

How to become a railway station assistant?

To become a railway station assistant, candidates typically need a high school diploma or equivalent and must pass a written exam and interview. Relevant skills include good communication, customer service, and basic computer knowledge; some positions may require certification in safety procedures or first aid. Training is usually provided on the job after selection.

What cities are hiring for Railway Station Assistant jobs?

Cities with the most Railway Station Assistant job openings:

What states have the most Railway Station Assistant jobs?

States with the most job openings for Railway Station Assistant jobs include:

What are popular job titles related to Railway Station Assistant jobs?

For Railway Station Assistant jobs, the most frequently searched job titles are:

Infographic showing various Railway Station Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

Rail Station Custodian

Seattle, WA • On-site

King County, WA
10K+ employees

$25.66 - $36.66/hr

Full-time, Part-time, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


King County (Washington) rating

7.9

Company rating: 7.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz


Job description

Salary: $25.66 - $36.66 Hourly
Location : Multiple locations in King County, WA
Job Type: Career Service (Exec)
Job Number: 2026MA26381
Department: MTD - Metro Transit
Division: Rail
Opening Date: 02/05/2026
FLSA: Non-Exempt
Bargaining Unit: J2 : ATU L587-Transit
Full- or Part-Time: Full Time
Summary
* This position is open to all King County employees and the general public. *
King County Metro Transit's Rail Division has an exciting opportunity for multiple Rail Station CustodiansThe selected candidates will be responsible for maintaining the cleanliness of various rail stations, elevators, escalators, park and rides, and industrial facilities for the Link Light Rail system.
About Metro Transit's Expanding Rail Division
King County Metro's Rail Division manages and maintains Sound Transit's Link Light Rail, a growing network spanning 60 miles and serving 38 stations across the Puget Sound region. Together with Metro's extensive fixed-route bus system and mobility services, the Link Light Rail system is the backbone of an integrated regional transit network that gives people real freedom of movement. As Puget Sound transit agencies work together to build a seamless, connected system, our light rail system plays a central role in expanding access, reducing barriers, and ensuring that everyone across our region can get where they need to go.
Joining Metro's Rail Division means joining an organization that is shaping the future of public transportation in the Pacific Northwest and setting the standard for modern rail operations nationwide. This is a division that values strategic thinking, collaborative leadership, and a deep commitment to the people we serve, both our riders and our teams. Whatever your role, your work here contributes to something that matters, a light rail system that thousands of people count on every day.
Who May Apply
This position is open to King County employees and the general public.
This recruitment's selection process may be used to establish an eligibility pool to fill future career service vacancies in this classification and within this division over the next year (12 months) and will be utilized at the discretion of the hiring authority.
Current Hourly Rates: 1st Shift (Day): $25.66-$36.66 | 2nd Shift (Swing): $26.94 -$38.49 | 3rd Shift (Graveyard): $27.58- $39.41
Application Process
To apply for this position, you must meet the minimum requirements and complete the following:
  • An online King County application, updated with all relevant work history going back 10 years (or more, if necessary), with all duties and reasons for leaving explained clearly.
  • Answer the supplemental questions in their entirety and in detail.

Want to make sure your application materials are as competitive as possible?We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective:
Selection Process
Applications will be screened to determine whether candidates meet minimum qualifications, and for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as reference checks or internal record reviews, and driving abstract reviews.
Need Assistance?If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Marwa Alansi, HR Talent Advisor, at
Job Duties
Applying is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
As the Rail Station Custodian, you will:
  • Secure areas for safe cleaning.
  • Clean and provide litter and trash pick-up at stations, platforms, park and rides, right-of-ways and various industrial facilities.
  • Load and unload small equipment, debris and trash.
  • Mix and use cleaning chemicals and solutions.
  • Empty trash and recycle bins.
  • Operate pressure washers, floor scrubbers, blasters, and associated equipment.
  • Clean, stock and sanitize restrooms and elevators.
  • Utilize lift equipment to clean in high places.
  • Dust, wipe, wash and vacuum surfaces.
  • Request and stock various supplies.
  • Clean glass and surface areas; remove graffiti.
  • Respond to emergency calls as necessary and prioritize emergency tasks in the absence of on- site supervision.
  • Plan, schedule and coordinate activities and work with other trades; assist other trades as necessary.
  • Perform snow and ice removal.
  • Operate company-assigned vehicles.
  • Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills
Minimum Qualifications:
  • At least one year of direct professional industrial cleaning/janitorial experience within the past 5 years.
  • Knowledge of basic janitorial techniques.
  • Knowledge in the use and care of cleaning equipment.
  • Knowledge of basic safety rules and applicable OSHA laws.
  • Knowledge and skill in the proper use and disposal of cleaning chemicals and solutions.
  • Ability to use and understand basic computer software
  • Basic oral and written communication skills including the ability to understand and follow directions in English and fill out basic reports via a computer.
  • Skill in reading, following, and safely handling cleaning supplies per manufacturer's instructions.
  • Skill in dealing proactively and sensitively with customers and coworkers, with demonstrated commitment to King County values that include inclusion, fairness, and equity.
  • Skill in performing multiple tasks together during the same time frame
  • Skill in working with a variety of individuals from diverse backgrounds.
  • Skill in learning new methods and ways of doing work.
  • Skill in problem-solving and analytical skills required to solve common problems.

Necessary Special Requirements
  • Must have a valid driver's license and an acceptable driving record. Out-of-state candidates must be able to obtain a Washington State driver license within 30 days of hire.
  • Forklift, Aerial Lift, and First-Aid/CPR certifications must be acquired within 90 days of hire date (training will be provided by employer).

Physical Requirements
  • Constantly lift, carry and move objects of less than 25 pounds.
  • Lift and move up to 50 pounds unassisted.
  • Move up to 100 pounds with assistance.
  • Work at heights reaching up to 40 feet.
  • Walk continuously throughout the workday.

Working Environment
Must be able to work from high places using mechanical lift devices (which could include working on a boom lift or scissor lift); work is performed both indoors and outdoors and in inclement weather.
Supplemental Information
Work Schedule
This position is anticipated to be full time, assigned 40 hours per week. Employees must be able to work any of the three shifts (day, swing, or graveyard)Work schedule may include non- standard work hours including evenings, weekends, and holidays as needed. This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore overtime eligible, with prior supervisory approval.
Work Location: Employees may report to any of the following locations:
  • Operations & Maintenance Facility (OMF) Central at 3407 Airport Way S., Seattle, WA.
  • Operations & Maintenance Facility (OMF) East at 1925 120th Ave NE, Bellevue, WA.
  • Maintenance of Way North (MOWN) at N. 137th St. Seattle, WA
  • And any future Sound Transit Link facilities.

Safety Responsibilities for an Employee
  • Responsible for understanding this policy and their role in safety
  • Report all safety concerns
  • Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training
  • Report safety and security concerns and ideas to supervisors or anonymously through data collection system

Union Membership: This position is represented by Amalgamated Transit Union (ATU), Local 587.
CLASS CODE / PAY GRADE: 9103200/ 16
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North",we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER:
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
#RailJobs #TradesJobs
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12 paid holidays each year plus two personal holidays
  • Generous vacation and paid sick leave
  • Paid parental, family and medical, and volunteer leaves
  • Flexible Spending Account
  • Wellness programs
  • Onsite activity centers
  • Employee Giving Program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you have at least one year of direct professional industrial cleaning/janitorial experience within the past 5 years.
  • Yes
  • No

02
If you selected "Yes" to the previous question, please describe your experience and state the company or organization where it was obtained. If you selected "No," please write "N/A."Please ensure this job is also stated in your WORK HISTORY SECTION.
03
SELECT ALL THAT APPLY: Do you have the following required qualifications?
  • Knowledge of basic janitorial techniques
  • Knowledge in the use and care of cleaning equipment
  • Knowledge of basic safety rules and applicable OSHA laws
  • Knowledge and skill in the proper use and disposal of cleaning chemicals and solutions
  • Skill in reading, following and safely handling cleaning supplies per manufacturer's instructions
  • None of the above

04
This job requires you to have knowledge and skill in the proper use and disposal of cleaning chemicals and solutions.Describe your knowledge and skill in this area. If you have experience, please provide at least one example of how you applied this knowledge on the job. Also state which job(s) gave you this experience. If none, write "N/A". Please ensure this job is al

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About King County

Sourced by ZipRecruiter

Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

Year founded

1852

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