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Raft Guide Jobs in Raleigh, NC (NOW HIRING)

Plannernet

Customer Success Lead

Raleigh, NC · Remote

We are guided by our core values - Respect, Accountability, Fulfillment, and Teamwork (RAFT). These values not only shape our company culture but also define how we work together, make decisions, and ...

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Raft Guide information

See Raleigh, NC salary details

$7

$16

$28

How much do raft guide jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for raft guide in Raleigh, NC is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $20.58 per hour, depending on experience, location, and employer.

What is a raft guide?

Raft guides are trained professionals who lead and navigate groups of people on river rafting trips. They are responsible for the safety of their passengers, steering the raft, giving instructions, and ensuring everyone has an enjoyable experience. Raft guides are knowledgeable about river conditions, first aid, and rescue techniques. They often work for outdoor adventure companies and must have strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a raft guide, and why are they important?

To thrive as a Raft Guide, you need strong paddling skills, river navigation knowledge, and first aid/CPR certification, often supported by completion of professional guide training. Familiarity with safety equipment, rescue techniques, and communication radios is essential. Leadership, situational awareness, and the ability to stay calm under pressure are critical soft skills for guiding diverse groups safely. These skills and qualities are crucial for ensuring client safety, managing emergencies, and providing enjoyable outdoor experiences.

What are some common challenges faced by raft guides during a typical season?

Raft Guides often encounter rapidly changing river conditions, unpredictable weather, and the varying skill levels of guests. Managing safety while ensuring everyone has an enjoyable experience requires strong communication and quick decision-making. Additionally, guides need to maintain physical stamina for long days on the water and may be expected to assist with equipment maintenance or camp setup, depending on the outfitter. Teamwork and adaptability are essential to handle the dynamic nature of the job and to support both guests and fellow guides.

What is the difference between Raft Guide vs Kayak Instructor?

AspectRaft GuideKayak Instructor
CertificationsWilderness First Aid, CPR, rafting guides licenseWilderness First Aid, CPR, kayaking instructor certification
Work EnvironmentRivers, outdoor water bodies, group settingsRivers, lakes, indoor/outdoor training facilities
Industry UsageTourism, adventure sports, outdoor recreationOutdoor sports education, adventure tourism
Common Search/ComparisonRaft Guide vs Kayak Instructor

Both roles involve water-based outdoor activities and require certifications like First Aid and CPR. Raft Guides typically work on larger group trips on rivers, focusing on safety and navigation, while Kayak Instructors often teach individuals or small groups, emphasizing technique and skills. The work environments overlap but differ in equipment and focus, making them related but distinct roles within outdoor water sports.

How do you become a raft guide?

To become a raft guide, individuals typically need to complete safety training, learn river navigation skills, and obtain certifications such as First Aid and CPR. Gaining experience through training programs or working as a trainee helps develop the necessary skills for guiding and ensuring safety on the water.

How much do raft guides make?

Raft guides typically earn between $200 and $400 per day during the peak season, with annual salaries ranging from $20,000 to $40,000 depending on experience, location, and the number of trips guided. Many guides also receive tips from clients, which can significantly increase their overall income. Certifications in water safety and swiftwater rescue can enhance earning potential.

Is it hard to be a raft guide?

Being a raft guide requires physical fitness, strong swimming skills, and the ability to handle stressful situations on the water. It often involves early mornings, long hours, and working in outdoor conditions, but training and certifications like CPR and swiftwater rescue can help prepare for the job. The difficulty varies based on experience and the complexity of the river environment.

What are popular job titles related to Raft Guide jobs in Raleigh, NC?

For Raft Guide jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Raft Guide jobs in Raleigh, NC look for?

The top searched job categories for Raft Guide jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Raft Guide jobs?

Cities near Raleigh, NC with the most Raft Guide job openings:

Raft Guide jobs near you
Infographic showing various Raft Guide job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $34,914 per year, or $16.8 per hour.

Customer Success Lead

Raleigh, NC • Remote

Plannernet
Convention and Trade Show Organizers • 11 - 50 employees
Learn more about Plannernetexternal

Full-time

Posted 8 days ago

Job description

Job Title

Lead, Customer Success

Location

Virtual (Candidate must reside in Indiana, New Jersey, or North Carolina)

Status/Hours/Shift

Full-time, Exempt
Office Hours: 8:45 AM – 5:00 PM

Department

Customer Success

Compensation

Competitive salary based on experience, including a comprehensive benefits plan


About Plannernet

Plannernet is the largest, most experienced provider of freelance meeting and event talent. We serve organizations of all sizes and industries through our powerful technology platform and exceptional service. We enable companies and talent to work together in a seamless, compliant and cost-effective manner that creates economic opportunity for all.

Our Network of over 3,500 highly-specialized and vetted professionals, in over 70 countries, supports more than 200,000 hours of work annually. Plannernet's model continues to be the optimal solution for companies looking to increase agility, scale effectively, consistently meet demand and create extraordinary event experiences.


Equal Opportunity Employer

Plannernet is proud to be an equal opportunity employer. We are committed to diversity and inclusion, ensuring all qualified applicants receive equal consideration without regard to age, color, disability, gender, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Position Summary

The Lead, Customer Success plays a critical role in fostering strong relationships with Plannernet’s clients and ensuring the successful delivery of our solutions. Acting as the primary point of contact for an assigned portfolio of clients, you will focus on understanding client needs, driving excellent service delivery, and building long-term, strategic partnerships.

This role is ideal for a driven and detail-oriented professional who excels at relationship management, problem-solving, and cross-functional collaboration.


Key Responsibilities

Client Engagement & Relationship Building

  • Serve as the dedicated Customer Success expert and primary point of contact for an assigned portfolio of clients.
  • Develop strong, long-term relationships through proactive communication and exemplary customer service.

Implementation & Service Delivery

  • Support client implementations, ensuring alignment on partnership goals, service solutions, contingency plans, and operating procedures.
  • Understand and address each client’s unique needs, providing tailored solutions and identifying opportunities for improvement.

Account Management

  • Maintain ongoing oversight of client activity, identifying trends and ensuring service levels meet or exceed expectations.
  • Ensure seamless alignment between clients and their supporting suppliers to drive successful outcomes.

Issue Resolution & Communication

  • Proactively identify and address client concerns, ensuring clear communication with all stakeholders throughout the process.
  • Provide timely updates and solutions for any issues, maintaining high levels of client satisfaction.

Quality Assurance & Reporting

  • Audit client engagements, processes, and financial records to ensure accuracy and consistency.
  • Serve as the client expert, leading internal teams and coordinating efforts to support account objectives.
  • Lead internal audits to ensure accuracy in client records and financial documentation.

Additional Responsibilities

  • Participate in a rotation for the after-hours emergency customer service line during evening, night, and weekend hours.

 

Qualifications

Education

  • Bachelor’s degree or equivalent work experience

Skills and Experience

  • 2-5 years of experience in customer service, account management, or a related field
  • Proficiency with Microsoft Office Suite (Excel, Word) and strong internet research skills
  • Exceptional relationship-building and interpersonal skills
  • Strong project management and process development abilities
  • Excellent written and verbal communication skills
  • Self-motivated, adaptable, and confident when navigating ambiguity
  • Problem-solving mindset with effective decision-making skills
  • Commitment to continuous learning and professional growth

Preferred Qualifications

  • Experience in the meetings and events industry

Why Join Plannernet?

At Plannernet, you’ll have the opportunity to contribute to a dynamic, fast-paced environment where your work directly impacts our clients’ success and the growth of our supplier network. We are committed to fostering a culture of innovation, collaboration, and inclusivity, offering professional growth opportunities and a supportive team atmosphere.

We are guided by our core values - Respect, Accountability, Fulfillment, and Teamwork (RAFT). These values not only shape our company culture but also define how we work together, make decisions, and show up for our Clients, Suppliers, and peers.