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About Bay Padel

Bay Padel is the Bay Area's fastest-growing padel and racket sports club, with locations across California. We exist to build a professional, inspiring environment where people of all backgrounds can connect, grow, and find belonging through the consistent pursuit of excellence, community, and personal elevation.

We are building a place where members come to compete, improve, and belong, and where the team behind the experience takes as much pride in the details as the players do on the court. As we expand across California, we are looking for people who share that standard.

Role Overview

The Club Manager is the operational heart of Bay Padel's Sunnyvale and San Jose locations. This role owns the day-to-day running of both clubs, facility quality, front desk performance, member experience, event execution, and operational costs, and is directly accountable for the P&L of both locations. The Club Manager reports directly to the VP of Operations & Sports.

This is not a caretaker role. The Club Manager is expected to bring initiative, propose process improvements, and actively participate in programming decisions alongside the Head Coach and VP of Operations & Sports.

Responsibilities

Revenue & Financial Accountability

• Own the clubs' P&L, understand and monitor revenue, costs, and profitability across both locations.
• Monitor location performance against targets and proactively identify opportunities to grow revenue and reduce costs.

Event Execution

• Serve as the project manager for club events, tournaments, leagues, and special activations, ensuring smooth execution in accordance with planning from the Marketing and Strategy team.
• Plan and coordinate event logistics, staffing, equipment, court setup, vendor coordination, and communication timelines, well in advance.
• Oversee event setup and breakdown, ensuring courts, common areas, and equipment meet Bay Padel standards.
• Coordinate with internal teams and external vendors as needed, equipment, signage, food and beverage, rentals.

Member Experience

• Own the on-floor member experience across both locations, atmosphere, feedback, and day-to-day satisfaction.
• Handle member complaints centrally in partnership with the customer success team.
• Execute member experience standards set by the VP of Operations & Sports and the customer success team, feeding back regularly to refine those standards.

Front Desk Management

• Directly hire, train, schedule, and manage all front desk staff across both locations.
• Execute sales and customer service standards set by Bay Padel, providing regular coaching and feedback to front desk staff.
• Propose staffing and service process improvements.

Facility Operations and Maintenance

• Execute, enforce, and actively evolve operational procedures and task lists as the club grows, maintaining high standards across both locations and updating processes regularly so they reflect how the club actually operates.
• Identify opportunities for process improvement and propose new procedures to the VP of Operations & Sports for approval and potential rollout across all clubs.
• Own the maintenance of both locations, given a defined budget to work with and the freedom to decide how best to use it, whether through in-house staff or third-party vendors.
• Act as the primary point of contact for all repair and maintenance requests. Maintain a proactive schedule that prevents issues before they affect the member experience.
• Execute maintenance decisions independently within the given budget. If additional budget is needed, bring a clear case to the VP of Operations & Sports, reviewed at the weekly KPI and budget meeting.
• Own the cleanliness outcome across both locations, regardless of whether cleaning is handled in-house or by a third-party vendor.

Programming & Head Coach Relationship

• Actively participate in programming decisions alongside the Padel Head Coach and VP of Operations & Sports.
• Bring structured court occupancy data and member feedback to weekly programming reviews.
• Own the operational impact of that programming and the overall customer experience on the court.

Leagues & Tournaments

• Own all on-site operational execution for leagues and tournaments, facility readiness, court setup, front desk staffing, amenities, and day-of logistics.
• Manage league and tournament scheduling across Sunnyvale and San Jose.
• Own the full member experience around the tournament: the atmosphere, the setup, the service, and how participants feel from arrival to departure.

Team Culture & Cohesion

• Foster a collaborative, close-knit team culture by actively engaging and connecting sports and operations staff across both locations.
• Set the tone on the floor every day, the way the Club Manager shows up, communicates, and handles pressure directly shapes how the rest of the team behaves.

Non-Sport Revenue

• Own all non-sport revenue streams at each location.
• Proactively identify and develop non-sport revenue opportunities, from pro shop merchandising to partnerships, that are complementary to the Bay Padel member experience.

What We're Looking For

• Strong analytical and critical thinking skills, data-driven decision-making and the ability to spot patterns before they become problems.
• Operationally excellent, organized, process-driven, and comfortable managing multiple moving parts across two locations simultaneously.
• Proactive by nature, identifying what needs improving and bringing a proposal, not waiting to be told.
• A clear communicator who can work across different personality types, from front desk staff to head coaches to senior leadership.
• Experience managing or coordinating events is a strong advantage.
• Padel knowledge is not required. Curiosity about the sport and genuine enthusiasm for the member community is.
• A transparent and open communicator, raises issues as they come up, not after they have grown. Willing to change their mind when presented with new information, and comfortable having honest conversations with the team.
• Goes above and beyond, this is a big role at a growing company. The Club Manager will be central to building something that did not exist before. That means rolling up your sleeves, adapting fast, and never seeing something important as someone else's problem.

Compensation: base salary + incentivized bonus structure