Service Desk Lead
Raleigh, NC ยท On-site
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
Raleigh, NC ยท On-site
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
Raleigh, NC ยท On-site
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
Raleigh, NC ยท On-site
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
Raleigh, NC ยท On-site
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions ...
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions ...
$14.45 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
... race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national ...
$14.45 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
... race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national ...
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or ...
Clayton, NC ยท On-site
$14.45 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
... race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national ...
Clayton, NC ยท On-site
$14.45 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
... race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national ...
Raleigh, NC ยท On-site
Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin ...
Raleigh, NC ยท On-site
Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin ...
Raleigh, NC ยท On-site
Medical
Dental
Vision
Retirement
PTO
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics ...
Raleigh, NC ยท On-site
Medical
Dental
Vision
Retirement
PTO
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics ...
$11.75 - $15.25/hr
Medical
Dental
Vision
Life
Retirement
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status ...
$11.75 - $15.25/hr
Medical
Dental
Vision
Life
Retirement
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status ...
Durham, NC ยท On-site
Candidates will have demonstrated experience working successfully with individuals of diverse cultural backgrounds to include nationality, race and ethnicity, gender, sexual orientation and religious ...
Durham, NC ยท On-site
Candidates will have demonstrated experience working successfully with individuals of diverse cultural backgrounds to include nationality, race and ethnicity, gender, sexual orientation and religious ...
Wake Forest, NC ยท On-site
$48K - $64K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Quick apply
Wake Forest, NC ยท On-site
$48K - $64K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Knightdale, NC ยท On-site
$51K - $67K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Quick apply
Knightdale, NC ยท On-site
$51K - $67K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Apex, NC ยท On-site
$43K - $57K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Quick apply
Apex, NC ยท On-site
$43K - $57K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Garner, NC ยท On-site
$50K - $66K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Quick apply
Garner, NC ยท On-site
$50K - $66K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Durham, NC ยท On-site
$54K - $71K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
Quick apply
Durham, NC ยท On-site
$54K - $71K/yr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as ...
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
Raleigh, NC ยท On-site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
Raleigh, NC ยท On-site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
Knightdale, NC ยท On-site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
Knightdale, NC ยท On-site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
Clayton, NC ยท On-site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
Clayton, NC ยท On-site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender ...
$7.94 - $9.77
9% of jobs
$9.77 - $11.60
13% of jobs
$12.15 is the 25th percentile. Wages below this are outliers.
$11.60 - $13.42
10% of jobs
The median wage is $14.84 / hr.
$13.42 - $15.25
23% of jobs
$15.25 - $17.08
18% of jobs
$17.48 is the 75th percentile. Wages above this are outliers.
$17.08 - $18.90
9% of jobs
$18.90 - $20.73
8% of jobs
$20.73 - $22.56
4% of jobs
$22.56 - $24.39
4% of jobs
$24.39 - $26.21
1% of jobs
$26.21 - $28.04
0% of jobs
$7
$16
$28
| Aspect | Racing | Pit Crew |
|---|---|---|
| Certifications | Driver's license, racing licenses | Mechanic certifications, safety training |
| Work Environment | Race tracks, high-speed settings | Pit stops, garage areas |
| Industry Usage | Motorsports, racing teams | Racing teams, automotive events |
| Primary Role | Compete in races, drive vehicles | Maintain, repair, and service race cars |
Racing involves drivers competing in motorsport events, focusing on driving skills and race strategy. Pit Crew members support racing teams by performing quick repairs, tire changes, and vehicle maintenance during races. While both roles are essential in motorsports, racing drivers are the athletes, whereas pit crew members are the technical support team.
Cities near Raleigh, NC with the most Racing job openings:

Other
Re-posted 27 days ago
The Service Desk Lead provides supervisory and operational leadership for the companyโs service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence.
Key Responsibilities
Provide operational leadership and supervision of service desk operations
Manage service desk shift operations and team coordination
Serve as primary escalation point for service desk issues
Monitor and ensure adherence to SLAs and quality standards
Provide technical guidance and troubleshooting support
Conduct service desk quality assurance reviews
Train and mentor service desk personnel
Generate shift reports and performance metrics
Required Qualifications
Bachelor's degree in IT, Business Administration, or related field
6+ years of experience in service desk operations
Minimum 2 years of supervisory or lead experience
Strong understanding of ITIL principles and processes
Proficiency with service desk and ITSM platforms
Excellent problem-solving and technical troubleshooting skills
Strong leadership and communication abilities
Ability to manage multiple priorities in fast-paced environment
Job Specific Skills
Service Desk Operations Leadership
ITIL & IT Service Management Processes
Technical Troubleshooting & Escalation Management
Team Supervision & Mentoring
Shift Operations & Quality Control
Preferred Skills
ITIL Foundation certification
ServiceNow platform expertise
Federal IT operations experience
Multi-site service desk coordination
Performance metrics and reporting
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$84,900 - 154,500
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.