... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
Network Support Engineer
Mckinney, TX · Hybrid
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
Network Support Engineer
Mckinney, TX · Hybrid
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
New
Quick apply
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
New
Network Support Engineer
Mckinney, TX · On-site
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
Network Support Engineer
Mckinney, TX · On-site
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Multitask across outbound calls, queue calls, and tickets with strong time management * Work ...
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Analyze logs, traces, and system behavior to determine root cause Ticket & Queue Management
New
Quick apply
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Analyze logs, traces, and system behavior to determine root cause Ticket & Queue Management
New
MSP Service Desk Technician & Coordinator
Torrance, CA · On-site
$30/hr
Serve as a day-to-day coordinator for the service desk queue, including monitoring incoming tickets ... Maintain and contribute to documentation in IT Glue * Provide professional, empathetic, and patient ...
MSP Service Desk Technician & Coordinator
Torrance, CA · On-site
$30/hr
Serve as a day-to-day coordinator for the service desk queue, including monitoring incoming tickets ... Maintain and contribute to documentation in IT Glue * Provide professional, empathetic, and patient ...
... for talented IT professionals in the development of new technologies. Reliable Software is in ... QUEUE Messaging - IBM IIB, updated version of MQ Series. - IBM WEBSHPERE Application server ...
... for talented IT professionals in the development of new technologies. Reliable Software is in ... QUEUE Messaging - IBM IIB, updated version of MQ Series. - IBM WEBSHPERE Application server ...
Own queue management, ticket workflow design, and knowledge base quality; ensure consistent ... Lead, motivate, and mentor a team of early-career IT professionals, fostering a positive and ...
Own queue management, ticket workflow design, and knowledge base quality; ensure consistent ... Lead, motivate, and mentor a team of early-career IT professionals, fostering a positive and ...
This requires independent judgment, a professional demeanor, and superior technical ability. The ... queue management and serving as a Tier 3 escalation point for complex issues. * Own the endpoint ...
This requires independent judgment, a professional demeanor, and superior technical ability. The ... queue management and serving as a Tier 3 escalation point for complex issues. * Own the endpoint ...
This requires independent judgment, a professional demeanor, and superior technical ability. The ... queue management and serving as a Tier 3 escalation point for complex issues. * Own the endpoint ...
This requires independent judgment, a professional demeanor, and superior technical ability. The ... queue management and serving as a Tier 3 escalation point for complex issues. * Own the endpoint ...
Own queue management, ticket workflow design, and knowledge base quality; ensure consistent ... Lead, motivate, and mentor a team of early-career IT professionals, fostering a positive and ...
Own queue management, ticket workflow design, and knowledge base quality; ensure consistent ... Lead, motivate, and mentor a team of early-career IT professionals, fostering a positive and ...
... and IT input and involvement through testing and implementation to ensure success within the ... Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family ...
... and IT input and involvement through testing and implementation to ensure success within the ... Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family ...
... and IT input and involvement through testing and implementation to ensure success within the ... Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family ...
... and IT input and involvement through testing and implementation to ensure success within the ... Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
Will be part of a talented team of IT professionals that demonstrate superb technical competency ... Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on ...
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Analyze logs, traces, and system behavior to determine root cause Ticket & Queue Management
... and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and ... Analyze logs, traces, and system behavior to determine root cause Ticket & Queue Management
IT Help Desk Technician
Hadley, MA · On-site
Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started ... queue for timely assignment and resolution of new cases • Prioritize issues and implement ...
IT Help Desk Technician
Hadley, MA · On-site
Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started ... queue for timely assignment and resolution of new cases • Prioritize issues and implement ...
IT Help Desk Technician
Worcester, MA · On-site
Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started ... queue for timely assignment and resolution of new cases • Prioritize issues and implement ...
IT Help Desk Technician
Worcester, MA · On-site
Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started ... queue for timely assignment and resolution of new cases • Prioritize issues and implement ...
Queue It Professionals information
See salary details
$8.89 - $14.05
5% of jobs
$14.05 - $19.21
11% of jobs
$21.40 is the 25th percentile. Wages below this are outliers.
$19.21 - $24.37
21% of jobs
The median wage is $27.46 / hr.
$24.37 - $29.52
21% of jobs
$29.52 - $34.68
10% of jobs
$38.87 is the 75th percentile. Wages above this are outliers.
$34.68 - $39.84
9% of jobs
$39.84 - $45
12% of jobs
$45 - $50.15
2% of jobs
$50.15 - $55.31
5% of jobs
$55.31 - $60.47
2% of jobs
$60.47 - $65.62
2% of jobs
$8
$35
$65
How much do queue it professionals jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for queue it professionals in the United States is $35.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $43.99 per hour, depending on experience, location, and employer.
What cities are hiring for Queue It Professionals jobs? Cities with the most Queue It Professionals job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
About Us:
Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
Responsibilities:Customer-Facing Responsibilities
- Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
- Provide accurate, timely updates to customers regarding progress and next steps
- Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
- Own each case through resolution and deliver clear root cause explanations once resolved
Technical Responsibilities
- Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
- Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
- Assist with device provisioning, agent deployment, edge setup, and policy tuning
- Review logs, packets, and system behaviors to isolate problems
- Escalate clean, well-documented cases to Tier 3/Eng when necessary
- Contribute to internal knowledge sharing and product feedback loops
Operational Responsibilities
- Manage tickets in Zendesk, prioritizing based on severity and customer impact
- Multitask across outbound calls, queue calls, and tickets with strong time management
- Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
- Participate in the on-call rotation
- Maintain working knowledge of all Cytracom products and integrations
- Empathy for the customer and the ability to tailor communication for the given audience
- Working knowledge of Wireshark and Zendesk
- Technical aptitude
- Strong networking knowledge
- Firewall configuration and troubleshooting
- De-escalation technique
- Passion for technology and their work
- Creative and analytical thinking
- Problem-solving mindset
- Ability to thrive under pressure
- Self-managed
- Self-disciplined
- Team player
- Detail-oriented
- Inquisitive nature
- Commitment to excellence
- Medical, dental, and vision insurance is available
- 401K
- Disability and Life insurance
- Paid vacations and holidays
- Flexible PTO policy
- Casual, laid-back work environment
- Free refreshments
- Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
Employment Type: FULL_TIME
About Cytracom
Sourced by ZipRecruiter
Industry
Network security
Company size
51 - 200 Employees
Headquarters location
Allen, TX, US
Year founded
2008