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Queue It Professionals Jobs (NOW HIRING)

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Information Systems Intern

Brookfield, WI · On-site

$14.25 - $19/hr

... professional business environment while developing foundational IT operations skills. Requirements: KEY RESPONSIBILITIES • Monitors the IT ticket queue, performs initial triage, and routes issues ...

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As of Jun 7, 2026, the average hourly pay for queue it professionals in the United States is $35.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $43.99 per hour, depending on experience, location, and employer.
What cities are hiring for Queue It Professionals jobs? Cities with the most Queue It Professionals job openings:
Computer Services Manager, Sr. (Eastern Range) with Security Clearance

Computer Services Manager, Sr. (Eastern Range) with Security Clearance

By Light Professional IT Services

Cape Canaveral, FL • On-site

Contractor

Posted 5 days ago

Job description

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue! Position Overview By Light Professional IT Services is seeking a Computer Services Manager to join our team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on Air Force networks (NIPR/SIPR). Responsibilities * Responsible for supervision of Customer Service Representatives and Computer Services Engineers
  • Timesheet approver
Operational Manager Escalation point of contact for the contract structure
  • Actively monitor the Service Level agreements to ensure the metrics are met
  • Monitor and perform Q/A Functions on tickets and SOPs
  • Ensure the completeness and accuracy of tickets
  • Be a POC for technical escalation within the team and to tier 3/4 support.
  • Weekly and monthly reports as required by management to include status of projects/Operations.
  • Duties to include Queue management for the region/team.
  • Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
  • Interface for all service requests related to SLD45 Communications environment and mission applications
  • Provide Operations & Maintenance (O&M) support of the Delta
  • Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization level and SLAs identified by the Government
  • Ensure customer satisfaction benchmarks and current metrics are tracked.
  • Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication)
  • Provide end-user account administration services (add/change/remove)
Provide deskside support to resolve customer service requests Required Experience/Qualifications Bachelor's Degree (and) 4 years of related experience. Without a Bachelor's/Technical Degree, 8 years of related experience is required
Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP Preferred Experience/Qualifications Experience working in an environment supporting Executive customers with information technology requirements
  • Familiarity with Air Force BMC Remedy system
Familiarity with Air Force CIPS system Special Requirements/Security Clearance Active DoD Secret Clearance

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