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Quality Service Associate Jobs in Montclair, CA (NOW HIRING)

Vodia Ventures

Client Service Associate

Pasadena, CA · On-site

$70K - $90K/yr

Client Service Associate Robertson Stephens Wealth Management is a national wealth management firm ... Personal Qualities * Team-oriented, respectful, high integrity, humility * Self-starter, with ...

Stifel

Registered Client Service Associate

Irvine, CA · On-site

$55K/yr

This includes customer needs assessment, meeting quality standards for services, and evaluation of ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

Stifel

Registered Client Service Associate

Irvine, CA

$55K - $73K/yr

This includes customer needs assessment, meeting quality standards for services, and evaluation of ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

Stifel

Registered Client Service Associate

Irvine, CA · On-site

$55K - $73K/yr

This includes customer needs assessment, meeting quality standards for services, and evaluation of ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

noun cafe

Guest Service Associate

Los Angeles, CA

$20/hr

Team members are expected to confidently transition between coffee service, wine service, table service, and guest engagement while maintaining the highest standards of quality and professionalism.

Bafang Dumpling

Be Seen First

Kitchen Associate

Temple City, CA · On-site

$16.90/hr

... food service environment for all shifts: opening and closing shifts and everything in between ... Qualities of Bafang Dumpling Team Member: * Team player and operation focused * Excellent ...

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Showing results 21-40

All JobsQuality Service Associate JobsQuality Service Associate Jobs in Montclair, CA

Quality Service Associate information

See Montclair, CA salary details

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$19

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How much do quality service associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for quality service associate in Montclair, CA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.38 per hour, depending on experience, location, and employer.

What does a quality service associate do?

A quality service associate monitors and evaluates customer service interactions to ensure they meet company standards. They analyze data, provide feedback, and may assist in training staff to improve service quality, often using tools like quality assurance software. Strong communication skills and attention to detail are essential for this role.

What cities near Montclair, CA are hiring for Quality Service Associate jobs?

Cities near Montclair, CA with the most Quality Service Associate job openings:

Quality Service Associate jobs near you

Customer Service Associate

Careers Integrated Resources Inc

Orange, CA • On-site

$15.50 - $21.25/hr

Other

Posted 7 days ago

Job description

Customer Service Associate

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

We've stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.

Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients' success.

Job Description

This position is a front line service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

Essential Functions:

  • Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
  • Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.
  • Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
  • Assist in the mentoring and training of new staff.
  • Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal).
  • Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
  • Educates providers on how to submit claims and when/where to submit a treatment plan.
  • Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
Qualifications
  • Customer Service High School (Required)
  • Associates Bachelors GED (Required)
  • Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
  • Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
  • Must agree to observing service for the purpose of training and quality control.
  • Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.
  • Must be comfortable working in a Call Center environment
  • Must have Call Center experience, at least one year.
  • Able to multi-task taking calls
  • Try to come to resolution on 1st call
  • Strong communication skills
  • Must be bi-lingual in any of the following languages: Korean, Vietnamese, Spanish
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply