ZipRecruiter

Log In

1

Quality Service Associate Jobs in West Virginia (NOW HIRING)

Royal Farms

Customer Service Associate

Martinsburg, WV · On-site

$13 - $19/hr

Overview Job Purpose The Customer Service Associate is responsible for supporting the store ... quality, and speed of service. * Execute foodservice and beverage programs consistently ...

Royal Farms

Customer Service Associate

Martinsburg, WV · On-site

$13 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... quality, and speed of service. * Execute foodservice and beverage programs consistently ...

Royal Farms

Customer Service Associate

Martinsburg, WV · On-site

$13 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... quality, and speed of service. * Execute foodservice and beverage programs consistently ...

EG America

Food Service Associate

Weirton, WV · On-site

$13.25/hr

Responsibilities involve preparing high quality food quickly and efficiently following food safety ... When assigned to the food service area, ensuring that the recipes and food prep procedures are ...

cumberlandfarmsinc

Food Service Associate

Weirton, WV · On-site

$13.75 - $17.75/hr

Responsibilities involve preparing high quality food quickly and efficiently following food safety ... When assigned to the food service area, ensuring that the recipes and food prep procedures are ...

cumberlandfarmsinc

Food Service Associate

Moundsville, WV · On-site

$12 - $15.75/hr

Responsibilities involve preparing high quality food quickly and efficiently following food safety ... When assigned to the food service area, ensuring that the recipes and food prep procedures are ...

EG America

Food Service Associate

Moundsville, WV · On-site

$14.25/hr

Responsibilities involve preparing high quality food quickly and efficiently following food safety ... When assigned to the food service area, ensuring that the recipes and food prep procedures are ...

Greystar

Customer Service Associate

Canvas, WV · On-site

$10.75 - $15/hr

... quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North ...

Global Partners

$16.05 - $19.26/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while ... Adhere to the execution of established safety, security, quality and store operations policies ...

next page

Showing results 1-20

All JobsQuality Service Associate JobsQuality Service Associate Jobs in West Virginia

Quality Service Associate information

What does a quality service associate do?

A quality service associate monitors and evaluates customer service interactions to ensure they meet company standards. They analyze data, provide feedback, and may assist in training staff to improve service quality, often using tools like quality assurance software. Strong communication skills and attention to detail are essential for this role.

What cities in West Virginia are hiring for Quality Service Associate jobs?

Cities in West Virginia with the most Quality Service Associate job openings:

Quality Service Associate jobs near you

Customer Service Associate

Royal Farms

Martinsburg, WV • On-site

$13 - $19/hr

Full-time

Re-posted 22 hours ago

Royal Farms rating

5.2

Company rating: 5.2 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

27th of 47 rated convenience stores

Job description

Overview
Job Purpose
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.
The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.
Responsibilities
Essential Functions
Customer Service & Engagement
    • Ensure every customer receives outstanding service by creating a friendly environment-greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
    • Respond promptly to customer inquiries about merchandise and assist with product selection.
    • Communicate with store leadership about customer requests, vendor issues, and product damages.

Point of Sale & Transactions
    • Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
    • Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
    • Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
    • Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
    • Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.

Food & Beverage Service
    • Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
    • Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
    • Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.

Merchandising & Stocking
    • Restock products and supplies to maintain a fully stocked store.
    • Check expiration codes, face and inspect items, pull and discard expired products per company procedures.

Store Cleanliness & Safety
    • Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
    • Maintain a clean and organized work area to ensure safe working conditions.
    • Immediately report unsafe conditions to store leadership.

Additional Responsibilities
  • Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
  • Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
  • Performs other projects/duties as assigned.

Qualifications
Qualifications
Required
    • Must be at least 16 years old.
    • Must have strong communication and customer service skills.
    • Must demonstrate the ability to work both independently and as part of a team.
    • Must be able to multitask effectively in a fast-paced environment.
    • Must be able to learn and follow all Royal Farms safety processes and procedures.

Preferred
    • Prior experience in food service and/or customer service.

Success Factors
  • Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
  • Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
  • Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

Work Requirements
  • Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
  • Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
  • Must be comfortable working around hot equipment and cleaning products.
  • Ability to be punctual and arrive to work on time.
  • Must wear slip-resistant shoes while on duty.
  • Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
  • Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Pay Range
USD $13.00 - USD $19.00 /Hr.

What Royal Farms employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Royal Farms logo

About Royal Farms

Sourced by ZipRecruiter

Royal Farms, headquartered in Baltimore, MD, US, is a highly regarded player in the American convenience store industry. With an illustrious history extending back to 1959, the company began as a small dairy business and has since grown into an expansive network of convenience stores and gas stations. Recognized not only for their diverse product offerings, Royal Farms is also celebrated for their world-famous chicken, freshly prepared in-store, and winning accolades over big-name restaurants. The company, valuing impeccable customer service, takes pride in providing a clean, customer-friendly environment that blends the comfort of a convenience store with the services of a quick-stop restaurant.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1959

Social media

FacebookTwitter

View All Royal Farms Jobs

Apply