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Quality Service Associate Jobs in Massachusetts (NOW HIRING)

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Quality Service Associate information

What does a quality service associate do?

A quality service associate monitors and evaluates customer service interactions to ensure they meet company standards. They analyze data, provide feedback, and may assist in training staff to improve service quality, often using tools like quality assurance software. Strong communication skills and attention to detail are essential for this role.

What cities in Massachusetts are hiring for Quality Service Associate jobs?

Cities in Massachusetts with the most Quality Service Associate job openings:

Quality Service Associate jobs near you

Food Service Associate - Pay: $17 - $19.50/hr - Springfield

Panera Bread (PR Management Corp)

Springfield, MA

$17 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Panera Bread rating

5.4

Company rating: 5.4 out of 10

Based on 1,456 frontline employees who took The Breakroom Quiz

9th of 16 rated cafes

Job description

Our BRAND NEW Springfield Panera Bread is hiring associates!

We are hiring for all shifts, must be 18+ to apply.

Apply today for immediate interview.

Panera Bread / PR Restaurants is seeking Food Service Associates to join our supportive team of dynamic and hardworking café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business. As a Food Service Associate, you'll play a key role in supporting and motivating our café teams to provide positive, unrivaled guest experiences for every Panera customer.

We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The well-being of every team member is crucial to our success. Help us fulfill our mission to 'Rise Above the Rest' by providing the highest-quality service experience for our guests. Apply today for an immediate interview!

Benefits:

  • Paid weekly
  • Competitive starting pay: $17 - $19.50/hr - BOE
  • Exceptional training and career growth programs
  • Promotion opportunities from within
  • Benefits package includes medical, dental, vision, company-paid life & disability insurance and 401k with company match (available for full-time employees, 30+ hrs/week)
  • One week of paid vacation (available for full-time employees, 30+ hrs/week)
  • Flexible scheduling
  • Meal discounts while working, 65% off first $15
  • PRR Company Discounts - discounts, rewards and perks on thousands of partnering brands

Responsibilities:

  • Provide the highest level of customer service for our guests
  • Assist with café operations and daily tasks
  • Successfully work as a key part of a dynamic team
  • Enthusiastic & comprehensive knowledge of menu items
  • Report to and follow the direction of your Supervisor(s)
  • Maintain a clean and organized work environment
  • Adhere to our company policies, procedures, & safety standards
  • Set a positive example and maintain optimism for all staff, employees, and guests

Requirements:

  • Must be at least 18 years of age to apply for this position
  • Excellent communication skills; ability to communicate clearly with both customers and colleagues
  • Physical requirements may include standing for prolonged periods, repeated walking, bending, stretching, & occasional lifting (up to 50lbs)

There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to ‘Rise Above the Rest' and begin a fulfilling career in food & hospitality in a key service role, connect with us today for an immediate interview!

What Panera Bread employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Panera Bread

Sourced by ZipRecruiter

Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, Clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.

Industry

Restaurants

Company size

10,000+ Employees

Headquarters location

Saint Louis, MO, US

Year founded

1981

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