Quality Program Manager Jobs in Boca Raton, FL (NOW HIRING)

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Residential Supervisor is accountable for managing the daily operations of a residential program, oversees supervision of residential team members, and coordinates service delivery so that client needs, program goals and contract objectives are effectively met. Overall, the Residential Supervisor contributes to CHS’s strategic objective of reimagining what HOME means by creating spaces where every child and family is supported and has access to the opportunities they need to pursue their dreams.

Primary Job Functions

1. Manage daily operations of residential program.

• Conduct regular individual and group team meetings.
• Schedule childcare team members and assure proper client to team member ratio.
• Provide guidance to childcare team members with problem solving and conflict resolution.
• Review and monitor daily log and medical log.
• Document admissions and discharges.
• Review incident reports and route to proper agency staff.
• Maintain and generate necessary reports and paperwork in a timely manner (quality assurance, program accounting reports).
• Assist in grant writing and re-accreditation preparation.
• Authorize and oversee purchase of necessary supplies.
• Attend and represent CHS at community meetings.
• Oversee that fire drills and safety inspections are conducted according to agency policy.
• Provide on-call support on a rotating basis.
• Act as liaison with outside social service agencies and other organizations.
• Attend and participate in treatment team meetings and management team meetings.
• Monitor and approve client field trips and other activities.

1. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit and supervise team members, fostering their development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Implement policies and practices designed to prevent, recognize and respond to work-related stress.
• Comply and confirm compliance with the CHS code of conduct, policies, practices and legal obligations.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues, best practices, and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's degree in Social Work or a human services related field from an accredited university, plus two years of experience working with children, required;
• OR Associate’s degree from an accredited university, plus four years of experience working with children, required.
• For Unaccompanied Alien Child/Minor Program: bilingual required (English/Spanish)
• First aid and CPR Certification, required.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Experience with child abuse and/or neglect, required.
• Experience working in a residential program, preferred.
• Program management experience, preferred.

Competencies

Knowledge/Awareness of :

• Community resources and networks to enhance client experiences and results.
• Child & Family Well-Being general principles, practices and performance standards.
• General confidentiality requirements and ethical standards in handling sensitive client-related and other data and information.

Skills/Ability to Demonstrate CHS Core Behaviors:

• Caring – Demonstrate empathy, kindness and compassion toward others, while setting appropriate limits and boundaries with clients.
• Client-Focused - Provide a high level of customer service, exercising discretion and diplomacy while acting to protect clients when necessary.
• Curious – Exhibit a willingness to explore and reframe problems as opportunities, using good judgement to solve practical problems.
• Committed – Manage multiple priorities while taking initiative to achieve to desired results and outcomes.
• Accountable – Meet critical deadlines, while maintaining high attention to detail and accuracy.
• Proficient – Undertake job duties with minimal supervision, using general office productivity tools, including MS Office Suite and Teams.
• Resourceful – Accomplish tasks with available resources, stewarding CHS resources appropriately.
• Team Player – Collaborate and work well with colleagues, contributing to positive morale and spirit within the team.
• Coalition Builder – Establish internal and external connections to collaborate on shared goals.
• Inclusive – Interact effectively with others, being sensitive to differences in attitudes, styles, cultures and socioeconomic backgrounds.
• Excellence-Driven – Is present and prepared, delivering high quality work.
• Leader – Exhibit a professional presence, demonstrating strong interpersonal and communication skills with unwavering Respect, Integrity and Dedication to the CHS mission.
• Supervision and Leadership – Balance empathy with action; have courage to take risks on people and ideas; be proactive, strategic and forward thinking; create breakthrough results using data-driven, targeted approaches; catalyze commitment across all partners to transform life trajectories and community outcomes; and build individual, team and organizational capability and culture.

Schedule Expectations

The incumbent will work a standard scheduled week, which may include weekends, holidays and evenings. The ability to work flexible hours is required to meet business needs. If working remotely, incumbent will be required to be available by telephone and email during specified hours. Travel will be on an as-needed basis to conduct business-related activities; may be required to work at a CHS location, when necessary. In the event of a declared disaster or emergency, this Essential Services Delivery position will be required to provide for the overall welfare of CHS clients when interruption of services could endanger their life, health or personal safety.

All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit https://info.flclearinghouse.com

Together, good can be done.