Quality Program Manager Jobs in Akron, OH (NOW HIRING)

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Manager I within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX or Birmingham, AL.
The Program Manager I will support the Lending Technology portfolio, serving as a key partner responsible for driving execution within a defined lending domain. This individual will oversee multiphase programs and projects from initiation through delivery, ensuring alignment with business strategy, technology roadmaps, and regulatory expectations. The ideal candidate brings expertise in lending, program delivery experience, and the leadership capability to mentor team.
Key Responsibilities:
Own and manage a portfolio of completed and inflight programs and projects within an assigned lending domain.
Lead endtoend delivery, including planning, execution, risk management, issue resolution, and stakeholder communication.
Ensure programs meet scope, schedule, budget, and quality expectations.
Provide coaching, development, performance management, and talent planning.
Apply strong knowledge of lending products, processes, and regulations to guide teams and inform decision-making.
Partner with technology, product, and business stakeholders to ensure solutions meet functional and technical requirements.
Allocate and manage resources to ensure optimal delivery capacity.
Identify capability gaps and make recommendations for staffing or skill development.
Contribute to annual planning, roadmap development, and strategic prioritization.
Qualifications:
Demonstrated experience delivering complex lending-related programs or projects.
Background in lending product, operations, or lending technology.
Proven ability to manage multiple initiatives across diverse stakeholder groups.
Expertise in program governance, risk/issue management, and crossfunctional communication.
Experience leading large technology transformation or modernization initiatives in lending.
Understanding of digital lending platforms, workflow systems, underwriting technology, or servicing tools.
Strategic thinker with strong execution discipline.
Excellent communicator who can influence at all levels.
Ownership, accountability, and problemsolving ability.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads programs/projects requiring planning and communication across multiple segments, channels, or lines of business. Typically, program size may reach or exceed $10m.
• Assists with or manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
• Monitors the program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
• Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Agile Methodology, Budgeting, Client Counseling, Decision Making, Program Management, Results-Oriented, Stakeholder Engagement, Strategic PlanningCompetenciesAccuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project ManagementWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $55,000.00 - $132,250.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 05/29/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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