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Quality Performance Manager Jobs in Clarkston, MI

Team Velocity

Website Performance Manager

Detroit, MI ยท On-site

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... Personal qualities and style requirements include possessing high energy, enthusiasm, resilience ...

Yanfeng

Director Advanced Quality

Novi, MI

Quality Performance Management * Analyze quality performance metrics across plants and programs to identify systemic issues and improvement opportunities. * Lead regional reviews of quality key ...

Aampower

Head of Quality - US & Brazil

Detroit, MI

Defines strategies to improve and maintain customer scorecard performance. * Quality Tools * Supports advancement of quality system tools (CAR system, quality management system, cost of quality ...

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All JobsQuality Performance JobsQuality Performance Manager JobsQuality Performance Manager Jobs in Clarkston, MI

Quality Performance Manager information

See Clarkston, MI salary details

$24.5K

$88.1K

$161.5K

How much do quality performance manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for quality performance manager in Clarkston, MI is $88,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Clarkston, MI?

For Quality Performance Manager jobs in Clarkston, MI, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Clarkston, MI look for?

The top searched job categories for Quality Performance Manager jobs in Clarkston, MI are:

What cities near Clarkston, MI are hiring for Quality Performance Manager jobs?

Cities near Clarkston, MI with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you
Infographic showing various Quality Performance Manager job openings in Clarkston, MI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $88,069 per year, or $42.3 per hour.

Website Performance Manager

Team Velocity

Detroit, MI โ€ข On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

As a Website Performance Manager (WPM), you are the Website relationship owner for our automotive dealership clients. You will transform from the traditional ๏ฟฝreactive๏ฟฝ to a ๏ฟฝproactive๏ฟฝ mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
The Ideal Candidate has automotive digital marketing, automotive agency, and/or automotive retail management experience coupled with a solid understanding of dealership operations and strong working knowledge of website strategy and advertising.
This is a full-time, remote, salaried position. Candidates must reside in the Continental, U.S., Eastern or Central time zones highly preferred but ALL welcome to apply who can support 8:30AM-5:30PM (eastern) business hours.
Roles & Responsibilities
  • Build and maintain relationships with a portfolio of clients and ensure customers๏ฟฝ needs are the driving force behind every priority, decision, and activity
  • Responsible for a full and/or complex account load
  • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
  • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
  • Assess, prioritize, and present new feature requests received from your customers to leadership
  • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
  • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
  • Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
  • Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
  • Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
  • Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more

Key Performance Indicators
KPIs are measured so that we can be sure the division is moving in the right direction at the right speed:
  • Retention (Retention Rate)
  • Expansion (Revenue per Customer)
  • Engagement (Average Response Rate)
  • Adoption (Utilization)
  • Advocacy (NPS Survey Results)

Qualifications
  • BS/BA in related discipline OR an equivalent combination of education and work experience
  • A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience
  • Demonstrated understanding of dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership, required
  • Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.), required
  • Google certifications (Ads, Analytics, Video, Mobile, etc.)
  • Demonstrated written, verbal, and phone communication, and interpersonal skills
  • Demonstrated customer service skills and outstanding relationship management capabilities
  • Highly motivated self-starter capable of working in a team environment
  • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
  • Demonstrated knowledge in using Salesforce
  • Proficient with MS Office ๏ฟฝ Word, Excel & PowerPoint
  • Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
  • Solid analytical skills and data-driven thinking
  • Possess the skills and ability to work independently

Compensation
This position offers a competitive compensation package that includes an annual salary range of $65,000-$80,000 commensurate with experience, up to $15K in annual bonus/commission opportunities, as well as participation in company benefit offerings including medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application.Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo๏ฟฝ analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

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