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Quality Performance Manager Jobs in Illinois (NOW HIRING)

Cars

Performance Manager II

Chicago, IL · On-site

... quality of pay, benefits, work life balance and more. As a Dealer Inspire Platform Performance ... A successful Dealer Inspire Performance Manager requires excellent communication and analytics ...

Cars Commerce

Performance Manager II

Chicago, IL · On-site

... quality of pay, benefits, work life balance and more. As a Dealer Inspire Platform Performance ... A successful Dealer Inspire Performance Manager requires excellent communication and analytics ...

CohnReznick

Performance Management Manager

Chicago, IL · On-site

$125 - $150/hr

CohnReznick helps organizations optimize performance, manage risk, and maximize value through ... and high-quality work products in a fast-paced environment * Demonstrated ability to develop ...

PERI

Sales Performance Manager North America

Chicago, IL · On-site

$120K - $135K/yr

Manages all sales-related tools (CRM, CPQ, and analytics/BI) and drives their adoption, data quality, and optimization to enhance sales steering and productivity. * Regularly evaluating performance ...

PERI

Sales Performance Manager North America

Chicago, IL · On-site

$120K - $135K/yr

Manages all sales-related tools (CRM, CPQ, and analytics/BI) and drives their adoption, data quality, and optimization to enhance sales steering and productivity. * Regularly evaluating performance ...

Epitec

Quality Manager

Chicago, IL · On-site

$130K/yr

Lead, mentor, and manage the Quality Department team, including individual development plans and departmental performance improvement. * Oversee corrective actions and drive timely resolution of ...

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Quality Performance Manager information

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Illinois?

For Quality Performance Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Illinois look for?

The top searched job categories for Quality Performance Manager jobs in Illinois are:

What cities in Illinois are hiring for Quality Performance Manager jobs?

Cities in Illinois with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you
Infographic showing various Quality Performance Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Quality Performance Lead- Liability

Gallagher Bassett

Rolling Meadows, IL • On-site, Remote

$70K - $136K/yr

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Lead auditing, training, and continuous improvement initiatives for the claims team.

  • Ensure quality file handling, regulatory compliance, and technical accuracy on complex and high-severity claims.

  • Monitor performance metrics, develop trend analysis, and produce reports to support process improvements and claim outcomes.

Gallagher Bassett rating

7.8

Company rating: 7.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

97th of 154 rated financial services

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence.

This role is 100% remote.


How you'll make an impact
  • Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability, and carrier claims.
  • Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
  • Accountabilities include; oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
  • Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

About You

Required: Bachelor's degree; Must have General Liabiltiy and Auto Liability experience; Handling complex claims; 7 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.
Preferred: Previous auditing experience in addition to extensive claims background and strong process management skills.
Behaviors: Strong leadership skills and project management skills, Ability to professionally interact with all levels of claims management, Solid analytical abilities. Must have professional communication and presentation skills.

#LI-NZ1

#LIRemote

#Liability


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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