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Quality Operations Manager Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior on‑site leader responsible for operational delivery ... Drive performance outcomes to achieve SLAs, KPIs, and quality expectations. * Lead, mentor, and ...

Jake's Fireworks

Operations Manager

Andover, KS · On-site

Ensure a high-quality customer experience General Operational Support * Act as a "go-to" problem ... Experience managing seasonal operations or events * Knowledge of DOT compliance and transportation ...

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior on-site leader responsible for operational delivery ... Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions. * Identify ...

Ametek

Operations Manager

Wichita, KS

The Operations Manager is responsible for meeting production goals, implementing process ... Recommends suggestions to improve the quality of product being produced. * Participate in regular ...

Ametek

Operations Manager

Wichita, KS · On-site

The Operations Manager is responsible for meeting production goals, implementing process ... Recommends suggestions to improve the quality of product being produced. * Participate in regular ...

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior onsite leader responsible for operational delivery ... Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions. * Identify ...

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior onsite leader responsible for operational delivery ... Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions. * Identify ...

Amazon

Operations Manager

Park City, KS · On-site

... safety, quality, attendance, and performance. To achieve this, managers are expected to provide ... Our Operation's workflow has three major components: First mile - where the product is housed and ...

United Rentals

Operations Manager

Wichita, KS · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

United Rentals

Operations Manager

Wichita, KS · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

United Rentals

Operations Manager

Wichita, KS · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

United Rentals - French

Operations Manager

Wichita, KS · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

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All JobsQuality Operations JobsQuality Operations Manager JobsQuality Operations Manager Jobs in Wichita, KS

Quality Operations Manager information

See Wichita, KS salary details

$34.4K

$81.5K

$123.9K

How much do quality operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for quality operations manager in Wichita, KS is $81,451.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $98,400.00 per year, depending on experience, location, and employer.

How does a quality operations manager typically collaborate with other departments to maintain product standards?

A Quality Operations Manager works closely with departments such as production, supply chain, and R&D to ensure that product quality standards are consistently met. They often participate in cross-functional meetings to address quality concerns, analyze root causes of issues, and implement corrective actions. Effective communication and teamwork are essential, as the manager needs to align quality objectives with overall business goals and foster a culture of continuous improvement across teams.

What are the key skills and qualifications needed to thrive as a quality operations manager?

To thrive as a Quality Operations Manager, you need expertise in quality management systems, process improvement, and a background in engineering or a related field, often supported by a bachelor’s degree. Familiarity with ISO standards, Six Sigma or Lean methodologies, and quality management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help drive quality initiatives and foster a culture of continuous improvement. These competencies are crucial to ensuring product consistency, regulatory compliance, and operational excellence.

What is the role of a quality operations manager?

A quality operations manager oversees the implementation and maintenance of quality systems to ensure products and services meet company standards and regulatory requirements. They analyze processes, lead quality improvement initiatives, and often use tools like Six Sigma or ISO standards to enhance efficiency and compliance.
What are popular job titles related to Quality Operations Manager jobs in Wichita, KS? For Quality Operations Manager jobs in Wichita, KS, the most frequently searched job titles are:
What job categories do people searching Quality Operations Manager jobs in Wichita, KS look for? The top searched job categories for Quality Operations Manager jobs in Wichita, KS are:
What cities near Wichita, KS are hiring for Quality Operations Manager jobs? Cities near Wichita, KS with the most Quality Operations Manager job openings:
Quality Operations Manager jobs near you
Infographic showing various Quality Operations Manager job openings in Wichita, KS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, 6% Hybrid, and 9% Remote job distribution, with an average salary of $81,451 per year, or $39.2 per hour.

Operations Manager

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 28 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities

  • Oversee day‑to‑day management of the account and maintain communication with client operational contacts.
  • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations.
  • Lead, mentor, and develop functional leaders to ensure consistent execution.
  • Manage client updates, reporting, and escalation handling.
  • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions.
  • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience.
  • Maintain compliance with company policies, security requirements, and regulatory standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
  • 3 years of contact center/BPO leadership experience with multi-functional oversight.
  • Proven success managing large teams through layered leadership structures.
  • Strong financial management capabilities including budgeting, forecasting, and cost control.
  • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders.
  • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives.
  • Advanced decision‑making and problem‑solving skills in fast-paced environments.
  • Strong knowledge of workforce planning, quality frameworks, and operational analytics.
  • Excellent communication, presentation, and change management abilities.

Nice to Have

  • Experience within fintech, financial services, or regulated industries.
  • Six Sigma, Lean, or similar process improvement certifications.
  • Experience launching new programs or scaling operations.
  • Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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