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Quality Operations Manager Jobs in Santa Fe, NM (NOW HIRING)

Walgreens

Pharmacy Operations Manager

Santa Fe, NM · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

GMTCare

Operations Supervisor (2013)

Santa Fe, NM · On-site

Monitor services and implement quality assurance measures to maintain high customer satisfaction ... Maintain focus, attention to detail, and situational awareness while managing multiple tasks and ...

TMG Nevada

Operations Supervisor (2013)

Santa Fe, NM · On-site

$50K - $65K/yr

Monitor services and implement quality assurance measures to maintain high customer satisfaction ... Maintain focus, attention to detail, and situational awareness while managing multiple tasks and ...

Phsorg

Manager - Quality Program

Espanola, NM · Hybrid

$75K - $128K/yr

... operational excellence. The Manager, Quality Program serves as a key leader within the hospital, partnering with physicians, nursing leadership, and interdisciplinary teams to foster a culture of ...

Panera Bread

General Manager

Santa Fe, NM · On-site

Own the consistent delivery of high-quality operations and service. * Make sure Panera's standards ... Manage associate labor to support and drive cafe profitability. * Maintain cafe costs and inventory.

Panera Bread

General Manager

Santa Fe, NM

Own the consistent delivery of high-quality operations and service. * Make sure Panera's standards ... Manage associate labor to support and drive cafe profitability. * Maintain cafe costs and inventory.

Panera Bread

General Manager

Santa Fe, NM

Own the consistent delivery of high-quality operations and service. * Make sure Panera's standards ... Manage associate labor to support and drive cafe profitability. * Maintain cafe costs and inventory.

ADB

QA/QC Specialist

Santa Fe, NM

$24/hr

Consistently meets production expectations set by experienced Foreman, and/or members of management ... and equipment operations, etc. General understanding and comfortability of safety risks while ...

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Quality Operations Manager information

See Santa Fe, NM salary details

$37.8K

$89.4K

$136K

How much do quality operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for quality operations manager in Santa Fe, NM is $89,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a quality operations manager?

To thrive as a Quality Operations Manager, you need expertise in quality management systems, process improvement, and a background in engineering or a related field, often supported by a bachelor’s degree. Familiarity with ISO standards, Six Sigma or Lean methodologies, and quality management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help drive quality initiatives and foster a culture of continuous improvement. These competencies are crucial to ensuring product consistency, regulatory compliance, and operational excellence.

How does a quality operations manager typically collaborate with other departments to maintain product standards?

A Quality Operations Manager works closely with departments such as production, supply chain, and R&D to ensure that product quality standards are consistently met. They often participate in cross-functional meetings to address quality concerns, analyze root causes of issues, and implement corrective actions. Effective communication and teamwork are essential, as the manager needs to align quality objectives with overall business goals and foster a culture of continuous improvement across teams.

What is the role of a quality operations manager?

A quality operations manager oversees the implementation and maintenance of quality systems within an organization, ensuring products and services meet safety, quality, and regulatory standards. They analyze processes, lead continuous improvement initiatives, and often use tools like Six Sigma or ISO standards to enhance efficiency and compliance.

What are popular job titles related to Quality Operations Manager jobs in Santa Fe, NM?

For Quality Operations Manager jobs in Santa Fe, NM, the most frequently searched job titles are:

What job categories do people searching Quality Operations Manager jobs in Santa Fe, NM look for?

The top searched job categories for Quality Operations Manager jobs in Santa Fe, NM are:

Quality Operations Manager jobs near you

Pharmacy Operations Manager

Santa Fe, NM • On-site

Walgreens
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees

5.5

Company rating: 5.5 out of 10

Based on 2,215 frontline employees who took The Breakroom Quiz

95th of 113 rated pharmacies

Recommended by students

Respectful managers

Uninterrupted breaks

Learn more about Walgreensexternal

Full-time

Re-posted 8 days ago

Job description


  • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
  • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
  • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
  • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
  • Accountable for completion of non-clinical patient calls.
  • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
  • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
  • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
  • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
  • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
  • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

External Basic Qualifications
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Preferred Qualifications
  • Previous people management/ leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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