Quality Operations Manager Jobs in Indiana, PA (NOW HIRING)

Location: Remote/Nationwide, USA

Employee Type: Full-time (40 hrs per week)

Graham Healthcare Group is seeking a Senior Director of Hospice Quality and Education who will play a crucial role in assessing, planning, implementing, and evaluating education and training curriculums collaboratively with the Senior VP of Operations, ensuring alignment with regulatory requirements, strategic initiatives, and employee needs across all divisions.

• Oversee and coordinate all quality improvement activities using continuous quality improvement principles and methodologies.
• Collaborate with Human Resources to coordinate Agency Orientation for clinical staff.
• Develop and coordinate content of ongoing staff development and clinical training courses.
• Ensure Agency compliance with mandatory orientation, ongoing educational and in‑service requirements as directed by Medicare Conditions of Participation (CoPs), ACHC standards, and other applicable accreditation/governmental agency mandates.
• Participate in the selection of agency preceptors/mentors in conjunction with Clinical leadership staff.
• Assist in the overall development and implementation of CAHPS initiative and coordinate, participate in, and report on activities and outcomes related to ACHC initiatives across the organization.
• Track and trend outcomes with goals for continuous improvement.
• Assist other clinical departments with documentation improvement as needed.
• Establish and maintain a documentation task force for ongoing documentation recommendations.
• Manage all education and quality staff for GHG Hospice.
• Develop standardized processes for Audit Management across Graham Healthcare Group company‑wide.
• Audit charts quarterly to ensure accurate processing and implement necessary changes.
• Oversee HIS and Oasis Submission Process to ensure compliance and accuracy, and support development of needs related to future HOPE assessment.
• Monitor department activities' timeliness and effectiveness using internal benchmarking and industry standards, utilizing reporting tools.
• Conduct continuous process evaluation and provide recommendations to leadership for areas of improvement and cost savings.
• Analyze daily reports in HCHB/Salesforce to track patients with outstanding items and prioritize triage to teams.
• Manage and supervise Staff Development.
• Ensure education programs align with company strategic initiatives and address patient and employee needs.
• Manage processes within QA and Hospice Education.
• Establish, monitor, and report appropriate KPIs to leadership on a monthly basis.
• Uphold the Company's Core Values and Core Competencies in all aspects of work.

• Bachelor’s degree in nursing (Master’s preferred).
• Current RN license.
• 7+ years clinical experience in Hospice or Home Health industry (preferred).
• 5+ years supervisory experience and/or demonstrated ability to manage a team.
• Experience with state/CMS Survey Process.
• Experience setting and exceeding organizational quality metrics.
• Clear understanding of medical terminology and basic ICD‑10 coding.
• Homecare Homebase experience (preferred).
• Strong organizational skills, able to effectively manage concurrent demands and multi‑task.
• Competent and proficient in understanding QAPI and ACHC accreditation.
• Knowledge of Medicare regulations and Hospice COPs.
• Flexible during times of change.

• Competitive Pay with opportunity for advancement.
• Health and Welfare Benefits: various medical, dental, and vision insurance options.
• Supplemental Benefits: company‑paid life insurance and disability benefits, pre‑tax FSA and HSA plans.
• Generous PTO: 15 days PTO that grows with tenure, 6 paid holidays, 1 personal day.
• Retirement: company‑offered 401(k) plan and pension.
• Company‑Paid Education Programs: up to 50% discount on tuition for selected Purdue and Kaplan courses.

Graham Healthcare Group is an Equal Opportunity Employer.

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