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Quality Inn Jobs in Phoenix, AZ (NOW HIRING)

Hampton Inn Chandler

Breakfast Attendant

Chandler, AZ · On-site

$12.75 - $15.25/hr

... Inn Chandler 7333 W. Detroit Street Chandler, AZ 85226 Overview The Breakfast Attendant is ... Ensure quality control of menus with regard to cleanliness and appearance * Clear clean and reset ...

Hampton Inn Chandler

Breakfast Attendant

Chandler, AZ

$12.75 - $15.25/hr

... Location Hampton Inn Chandler7333 W. Detroit StreetChandler, AZ 85226Overview The Breakfast ... Ensure quality control of menus with regard to cleanliness and appearance * Clear clean and reset ...

Hampton Inn Chandler

Breakfast Attendant

Chandler, AZ · On-site

$12.75 - $15.25/hr

... Location Hampton Inn Chandler7333 W. Detroit StreetChandler, AZ 85226Overview The Breakfast ... Ensure quality control of menus with regard to cleanliness and appearance * Clear clean and reset ...

Drury Hotels

Assistant General Manager

Phoenix, AZ

Drury Inn & Suites Phoenix Happy Valley 2335 W Pinnacle Peak Rd, Phoenix, AZ 85027 Come lead the ... Role model quality assurance best practices each day with the team and consistently meet or exceed ...

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All JobsQuality Inn JobsQuality Inn Jobs in Phoenix, AZ

Quality Inn information

See Phoenix, AZ salary details

$38.2K

$90.4K

$137.5K

How much do quality inn jobs pay per year?

As of Aug 9, 2026, the average yearly pay for quality inn in Phoenix, AZ is $90,401.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $109,200.00 per year, depending on experience, location, and employer.

What are Quality Inn employees responsible for?

Quality Inn employees are responsible for ensuring guests have a comfortable and enjoyable stay by providing excellent customer service, maintaining clean and safe facilities, and handling daily operations such as check-in, check-out, and reservations. Staff roles may include front desk agents, housekeeping, maintenance, and management, each contributing to the smooth operation of the hotel. Employees are also expected to uphold the brand standards of Quality Inn and address any guest issues promptly and professionally.

What are some common challenges faced by front desk staff at Quality Inn, and how can they be managed effectively?

Front desk staff at Quality Inn often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints promptly, and balancing administrative tasks with customer service. Effective communication, strong organizational skills, and a calm demeanor are essential for handling these situations. Team collaboration and support from management also play a vital role in ensuring guest satisfaction and a smooth workflow.

What is the difference between Quality Inn vs Housekeeper?

AspectQuality InnHousekeeper
Primary RoleHotel management and operationsCleaning and maintaining guest rooms
Required SkillsCustomer service, management, hospitalityCleaning, organization, attention to detail
Work EnvironmentHotel lobby, guest rooms, management officesGuest rooms, hotel corridors, laundry areas
CertificationsHospitality management, hospitality certificationsNone typically required, on-the-job training

Quality Inn is a hotel chain focusing on management and overall hotel operations, while a Housekeeper is responsible for cleaning and maintaining guest rooms within hotels like Quality Inn. The roles differ mainly in scope: management versus direct service. Understanding these differences helps clarify career paths and job expectations in the hospitality industry.

What are the key skills and qualifications needed to thrive as a Quality Inn front desk agent, and why are they important?

To thrive as a Quality Inn Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with hotel management software such as Opera or ChoiceADVANTAGE and basic phone/email systems is typically required. Excellent communication, problem-solving ability, and a friendly, professional demeanor help agents stand out in guest-facing situations. These skills ensure efficient guest check-in/check-out, positive guest experiences, and smooth hotel operations.
What cities near Phoenix, AZ are hiring for Quality Inn jobs? Cities near Phoenix, AZ with the most Quality Inn job openings:
Quality Inn jobs near you
Infographic showing various Quality Inn job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $90,401 per year, or $43.5 per hour.

Assistant Manager - Guest Services

Holiday Inn Club Vacations

Scottsdale, AZ

Full-time

Posted 15 days ago

Job description

The Assistant Manager of Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and/or resort services functions. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.

COMPANY BENEFITS:

  • Comprehensive Benefits: Medical, Dental, Vision & Prescription
  • Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury
  • HSA/FSA
  • EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
  • 401K with Company Match
  • PTO
  • Heavily Discounted Hospitality Stays & the Company Perks Website
  • Tuition Assistance
  • Company Appreciation Platforms & Innovation Contests
  • Growth Opportunities & Stability
  • Excellent Company Culture

ESSENTIAL DUTIES AND TASKS:

  • Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
  • Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
  • Assist in adapting and executing predefined guest service strategies, standards, and programs through daily management practices within front desk, security, transportation, and/or resort services operations.
  • Development of PDPs, evaluation, and active coaching to develop Brandhearted guest-facing service delivery staff. Demonstrate a culture of learning and mentorship for continual performance development
  • Evaluate and recommend adjustments to staffing and performance targets. Manage department engagement plans, talent review and succession planning.
  • Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
  • Assist in the development of departmental budgets and allocation of resources to meet financial goals.

QUALIFICATIONS:

  • Demonstrated ability to anticipate, prevent, and solve complex problems, and deliver results in a fast-paced setting
  • Demonstrated professional verbal and written communication and presentation skills.
  • Novice-level mastery of Microsoft Office products.
  • Driving record must qualify to drive company-owned vehicles.
  • Must be at least 21 years of age with a valid driver’s license and a minimum of 4 years of driving experience.

EDUCATION and/or EXPERIENCE:

  • High School Diploma or GED equivalent required. Four-year college degree preferred.
  • 2 years of Front Desk Supervisory experience in a hotel or resort environment preferred
  • IHG experience is a plus
  • Strong people leadership experience

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

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