Quality Control Coordinator Jobs in Woonsocket, RI

Collette is seeking an Air Ticket/Quality Control Coordinator to join our Air Team. This is a hybrid role based at Headquarters in Pawtucket, RI.

ABOUT COLLETTE: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here

Job Summary:

Responsible for ensuring air reservations are booked accurately, meeting the expectation of the guests, and issuing airline tickets for all passengers that purchased air with Collette on all our tour programs.

Primary Functions:

• Perform comprehensive quality control reviews of air reservations prior to departure to ensure compliance with guest expectations, tour requirements, airline guidelines, and company quality standards.
• Manage all aspects of airline ticket issuance, including validating payment status, calculating ticket costs, building pricing records, ensuring contract compliance, and meeting carrier ticketing deadlines.
• Monitor and optimize ticketing profitability by identifying margin opportunities and escalating concerns to management when expectations are not met.
• Authorize e-ticket receipts and early document requests while ensuring all ticketing requirements are completed accurately and within established timelines.
• Manage airline schedule changes, including reviewing carrier protections, re-accommodating passengers when necessary, maintaining seat assignments, and ensuring reservations continue to meet tour requirements and guest needs.
• Support guest air travel needs by assisting with seat assignments, itinerary adjustments, and special air requests across all offices and travel programs.
• Research and assist with the resolution of airline ticketing discrepancies, debit memos, and operational issues while maintaining compliance with ARC/BSP regulations and airline contract requirements
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
• Maintain a professional work environment and perform additional projects and duties as assigned by Air Operations leadership

Knowledge and Skills:

• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• 2 years of experience preferred that is directly related to the duties and responsibilities specified.
• Associates/Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs.
• Skill in customer service
• Microsoft Office program experience.
• Ability to work as part of a Team environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity.
• Ability to analyze and solve problems.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Air & Logistics, Manager, Air Operations, or Director of Revenue Management, Pricing, and Airline Contracting.
• Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.
The pay range for this position is $19.00 - $21.00 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!