Quality Control Associate Two Jobs in Carlsbad, CA

Axos Bank

Target Range:

$70,304.00/Yr. - $85,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Sr. Commercial Quality Control AI Automation Associate is a member of the Commercial Quality Control (CQC) program, dedicated to building and operating automated and AI-assisted quality control reviews across Commercial Lending. This role helps transform manual review checklists and review programs into automated and AI-augmented review activity using approved tooling. It combines business process analysis and quality control review execution, applying automation and AI to extend review coverage, reinforce operational consistency, and streamline manual review effort while maintaining the quality standards each program requires.

Responsibilities:

• Conduct business process analysis on commercial lending processes to understand how they operate and where quality control review provides value, and document that analysis to support review program design
• Support the design and development of new CQC review programs, translating process analysis into review criteria, checklists, and the review logic that executes against them
• Analyze CQC manual review programs and checklists to identify candidates for automation and AI augmentation, and document the process logic required to transition them
• Build automated and AI-assisted review workflows using approved tooling, including Claude, Claude Skills, Claude Code, and n8n
• Develop, maintain, and version Claude Skills and automation flows that support review execution against defined program standards
• Translate review checklists and program criteria into structured, reproducible automated review logic, preserving the observation criteria defined at the program level
• Execute AI-assisted reviews under the applicable human review posture, recording outcomes and observations through the program system of record
• Validate automated and AI-assisted workflows against representative cases before they take effect, and document validation results
• Maintain technical and process documentation for the automations and skills the role builds, supporting handoff, review, and continuity
• Monitor automation and agent performance, and surface proposed adjustments to CQC leadership for program calibration
• Support the transition of mature automations to operational partners where directed

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred
• 3+ years of experience in quality control, quality assurance, audit, operations, or a related review or analytical function
• Proven business process analysis skills, including breaking down a process into its component steps, inputs, and decision points and documenting that logic clearly
• Working proficiency with AI tools for structured work, including prompt development and applying AI to analytical and review tasks
• Experience building or maintaining automations, workflows, or scripted processes using a low-code or no-code automation platform, or comparable technical aptitude
• Strong attention to detail and the ability to translate written criteria into precise, reproducible logic
• Clear written communication and documentation skills
• Ability to work independently against defined program standards and manage multiple workstreams

Axos Employee Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)