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Quality Call Monitoring Jobs in Edmonton, AB (NOW HIRING)

Reimagined Parking

Customer Service Agent

Edmonton, AB

$19 - $21/hr

Meet performance standards through call monitoring, recording, and quality assessments. * Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement.

New

Tolmar

Health Care Sales Representative

Edmonton, AB

Call on prescribing health care providers within the assigned territory to deliver effective ... Evaluate and monitor sales data and performance reports regularly to manage business priorities and ...

Marriott

Banquets Manager

Edmonton, AB · On-site

Manages day-to-day operations, monitors quality, and standards and meets the expectations of the ... online application or an interview, please call 905-366-5227 or email ...

Marriott

Banquets Manager

Edmonton, AB · On-site

Manages day-to-day operations, monitors quality, and standards and meets the expectations of the ... online application or an interview, please call 905-366-5227 or email ...

Colas

OCS Coordinator

Edmonton, AB

... quality, safety, environment, and life cycle performance, such as Project's ECO Plan, Health and ... monitoring all OCS related works on site as per the defined scope of work • Have a strong ...

Allegion

Branch Manager

Edmonton, AB · On-site

Monitor and adhere to Sarbanes Oxley (SOX) requirements and procedures * Oversee and direct the ... Participate in the weekly Field Manager's Call, BI Call, Weekly Sales Call, and oversee the weekly ...

Stanley Access Technologies

Branch Manager

Edmonton, AB · On-site

Monitor and adhere to Sarbanes Oxley (SOX) requirements and procedures * Oversee and direct the ... Participate in the weekly Field Manager's Call, BI Call, Weekly Sales Call, and oversee the weekly ...

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All JobsQuality Call Monitoring JobsQuality Call Monitoring Jobs in Edmonton, AB

Quality Call Monitoring information

See Edmonton, AB salary details

$10

$22

$52

How much do quality call monitoring jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for quality call monitoring in Edmonton, AB is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.12 per hour, depending on experience, location, and employer.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What are popular job titles related to Quality Call Monitoring jobs in Edmonton, AB?

For Quality Call Monitoring jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Quality Call Monitoring jobs in Edmonton, AB look for?

The top searched job categories for Quality Call Monitoring jobs in Edmonton, AB are:

Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Edmonton, AB as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,922 per year, or $22.6 per hour.

Customer Service Agent

Reimagined Parking

Edmonton, AB

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Reimagined Parking rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

7th of 12 rated car parking

Job description

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. We are looking for an individual with amazing customer service skills and detail oriented to help our customers with their parking needs. 
The Customer Success Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards. 

  • Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism. 
  • Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies. 
  • Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity. 
  • Meet performance standards through call monitoring, recording, and quality assessments. 
  • Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement. 
  • Ensure data integrity by gathering information, composing documents, and accurately inputting data. 
  • Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). 
  • Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance. 
  • Update customer account information accurately and document all interactions. 
  • Utilize internal resources such as policy manuals and supervisor guidance to resolve issues. 
  • Complete required paperwork and maintain accurate records. 
  • Stay informed on workflow changes, policies, and product updates. 
  • Support and train new Customer Service Representatives as needed. 
  • Assist colleagues with troubleshooting client issues. 
  • Occasionally assist mobility-challenged customers by operating a golf cart. 
  • Visit locations to complete audits 
  • Assist Operations with lot improvement tasks 
  • Ability to drive to each location and create adjustments/plans to increase revenues 
  • Perform other duties as assigned. 

  • High school diploma or equivalent; associate degree preferred. 
  • Strong communication skills (verbal and written). 
  • Ability to multitask and thrive in a fast-paced environment. 
  • Proficiency with technology and data entry systems. 
  • Exceptional attention to detail and problem-solving skills. 
  • Ability to work flexible schedules, including weekends or holidays if required. 
REQUIREMENTS: 
  • 1+ years of customer service or call center experience. 
  • Valid driver's license  
  • Ability to work flexible schedules, including weekends or holidays if required. 
  • Must successfully pass a background check, in accordance with company policy and applicable laws 
  • Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

PHYSICAL DEMANDS: 
  • Ability to sit for extended periods while handling calls and data entry. 
  • Frequent use of hands for typing and handling documents. 
  • Ability to lift up to 20 lbs occasionally (e.g., moving office supplies or assisting customers). 
  • Ability to operate a company vehicle safely when requested. 

WORKING CONDITIONS: 
  • Office setting with frequent use of computers, phones, and other office equipment. 
  • Fast-paced environment with high call volume and strict service level goals. 
  • Occasional exposure to outdoor conditions when assisting mobility-challenged customers. 
WORKING CONDITIONS:  
  • Fast-paced, high-volume contact center environment  
  • Performance-driven with call monitoring and quality assurance standards  
OTHER DUTIES: 
Please note this job description is not designed to cover or contain an allinclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 
 

(Full Time or Part Time) 
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
  • Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. 
  • Short-Term Disability (STD): Income protection when you need time to recover. 
  • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. 
  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
  • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). 
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. 

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