Quality Assurance Quality Control Manager Jobs in Springfield, MA

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

Serve as Process Owner for the Quality Management System (QMS) and ensure conformance across all production areas. This is a second-shift position, supporting operations from 8a - 5p. Act as the Subject Matter Expert for site-level policies, risk assessments, and operational controls. Participate as a Food Safety Team Member, including the review and validation of Food Safety/HACCP Plans. Function as SQF Practitioner and provide backup support to the QA Manager.

Provide backup support for cleaning verification, Environmental Monitoring Program (EMP) tasks, and related activities. Serve as the site Preventive Controls Qualified Individual (PCQI) for FSMA compliance. Allocate and manage QA resources to support production needs.

What you will do...

• Proficiency with inventory management systems (SAP) and specification/data management tools (OPTIVA, SharePoint, etc.).
• Strong capability in Excel for trending and analytics; Word and PowerPoint for reporting and communication.
• Clear and effective technical writing and documentation skills.
• Training and/or certification in PCQI and SQF requirements.
• Lead and Management Plant EMP program
• Ability to collect, analyze, and report CTQ (Critical to Quality) metrics.
• Strong problem-solving and root cause analysis toolset (5 Why, fishbone, A3, etc.).
• Ability to manage QA staffing, schedules, and workflow to support continuous production.
• Attend DDS meetings to communicate holds, provide updates, and reinforce quality and food-safety priorities.
• Spend at least 50% of time on the production floor, conducting walk-throughs, GEMBAs, and engaging with QA Techs and Operators.
• Verify critical tasks, including CCPs, Preventive Controls, and quality checks.
• Identify issues proactively and collaborate with Operations, Maintenance, and Sanitation on resolutions.
• Review QC records, verification paperwork, and supporting documentation for completeness and accuracy.
• Lead investigations for process deviations, such as missed critical limits or CCP issues.
• Review raw material and ingredient documentation for release approval.
• Oversee hold management, including rework evaluation and destruction processes.
• Coordinate QA schedules and timecards (Kronos).
• Lead training, onboarding, and ongoing proficiency assessments for all QA Technicians.
• Provide coaching, feedback, and professional development for QA team members.
• Manage GMP non-compliance tracking, accountability discussions, and trending.
• Lead consumer complaint investigations and communication of findings.
• Conduct SQF internal audits and maintain readiness for certification audits.
• Review policies/SOPs, create training materials, and support deployment of updated procedures.
• Collaborate on special projects related to plant initiatives, commercialization, or R&D trials.

Who you will work with...

Quality, Operations, Sanitation, Maintenance

What you bring to the table... (Must Have)

High school Diploma or GED

3+ years of experience in quality related field and supervisor in manufacturing.

It would be great to have... (Nice to Have)

Bachelor's degree

2+ years of experience in manufacturing

PCQI Cert, HAACP, SQF Practitioner exp

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.