Quality Assurance Program Manager Jobs in Miami, FL

Job Description

Job Title: Quality Assurance Auditor

Department: Quality Control 

Location: Corporate HQ Office- Miami 

Reports to: Manager, Quality Assurance

Overview
The Quality Assurance Auditor supports GlobalX Airlines' Continuing Airworthiness Maintenance Program (CAMP) by executing a comprehensive audit and surveillance program in accordance with 14 CFR Part 121.373 and company policy as defined in the General Maintenance Manual (GMM) and Continuing Analysis and Surveillance System (CASS) Manual. Operating with functional independence from Technical Operations management, the auditor evaluates the performance and effectiveness of internal maintenance divisions, line stations, and external business partners — and ensures findings are documented, risk-assessed, and tracked to corrective action closure. 
 

Qualifications
 

Education

• High School Diploma or GED required. Associate's or Bachelor's degree in Aviation Maintenance Technology, Aeronautical Science, or related field preferred.
• FAA Airframe & Powerplant (A&P) Certificate preferred.

Experience

• Minimum 3 years of auditing experience in a Part 121 Air Carrier, Part 145 Repair Station, or military/DoD aviation environment.
• Working knowledge and practical application of CASS audit procedures under 14 CFR Part 121 including internal, external, and follow-up audits.
• Prior experience with aircraft parts and materials handling, including receiving inspection, shelf-life, calibrated tooling, and traceability verification.
• Familiarity with an audit tracking or Safety Management System database platform preferred.

Regulatory Knowledge

• Thorough working knowledge of applicable Federal Aviation Regulations governing air carrier maintenance operations.
• Understanding of Required Inspection Item (RII) programs and audit obligations under Part 121 air carrier operations.
• Familiarity with Operations Specifications, Airworthiness Directives (ADs), and Engineering Order/Authorization processes in an air carrier environment.

Skills & Competencies

• Strong analytical, problem-solving, and written/verbal communication skills; must be capable of producing clear, objective audit reports supported by evidence.
• Ability to operate with functional independence, exercise professional judgment, and interface directly with department managers and senior leadership.
• Proficiency with maintenance tracking systems (TRAX preferred) and Microsoft Office Suite.
• Organized, detail-oriented, and capable of managing multiple concurrent audit cycles.
• Available for domestic overnight travel as required by the audit schedule.

Preferred Qualifications

• Experience with C.A.S.E. (Coordinating Agency for Supplier Evaluation) audit standards and vendor/supplier evaluation methodology.
• Experience with IOSA (IATA Operational Safety Audit) standards, audit checklists, or preparation.
• Prior experience in a dedicated CASS auditor role at a Part 121 certificate holder.
• Exposure to Airbus A320 family maintenance programs.
• Root cause analysis (RCA) and corrective action plan (CAP) development experience.
• Familiarity with Human Factors principles applied in aviation maintenance auditing.

 
 Task Duties
 

CAMP Audit Execution

• Plan, schedule, and conduct internal and external audits covering: Line Stations, Fuel Farms, Fuel Into Plane (FIP) providers, Essential Maintenance Operations, Spec D facilities, and Repair Stations.
• Perform work-in-progress, transaction, and system audits as directed by the Manager CASS / Manager QA, in accordance with the CASS risk-based audit plan.
• Monitor maintenance workmanship and materials to verify compliance with GlobalX approved procedures, applicable FARs, and company policy.
• Audit completed aircraft records including logbook pages, work cards, non-routines, Engineering Orders (EOs), Engineering Authorizations (EAs), and all associated documentation produced by C-Check, PRN, and Line Maintenance operations.

Vendor & Contractor Oversight

• Conduct on-site audits of maintenance providers at required frequencies, evaluating QA programs, RII compliance, calibration programs, shelf-life controls, personnel training, technical data currency, and facilities.
• Administer vendor self-audit packages and ensure on-site follow-up within required timeframes for repair vendors.
• Make recommendations to add or remove companies from the Approved Parts List (APL) / Approved Vendor List (AVL) based on audit results.
• Verify that contracted and sub-contracted maintenance agencies meet GlobalX specifications, FAR requirements, and anti-drug/alcohol program compliance.

CASS Auditor Responsibilities

• Perform CASS audits independently of Technical Operations Directors and Managers, maintaining functional independence as required by company policy.
• Conduct preliminary analysis of audit findings; assist management with root cause analysis (RCA), risk assessment, hazard identification, and corrective action plan (CAP) development.
• Document findings with objective evidence; enter all audit results, findings, and corrective actions into the company audit tracking system for CASS Review Board presentation.
• Support the Manager CASS in preparation of the monthly CASS Audit Report and CASS Review Board presentations, including trend analysis of audit data, reliability reports, and documentation discrepancies.
• Conduct follow-up audits to verify effectiveness of corrective actions as directed by the CASS Board.

Analysis, Reporting & Records

• Prepare and issue audit reports identifying hazards and risks found during CAMP audits; categorize findings by risk level and recommend corrective actions to eliminate, mitigate, transfer, or accept risk.
• Analyze audit findings and reliability reports for trends involving GlobalX services and business partners; cross-reference CASS findings with the Safety Management System (SMS) for risk management as required.
• Maintain all audit records in accordance with GMM and CASS policies and procedures.
• Ensure accuracy and completeness of all work documents and records reviewed during audit activities.

Additional Duties

• Deliver training to MX vendors and fuel providers as required.
• Support continuous improvement initiatives and other Quality Department projects as directed by the Manager QA / DOQ.
• Adhere to all company safety rules and regulations; maintain a safe working environment.
• Other duties as assigned by the Manager QA or DOQ.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 

Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.