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Quality Assurance Program Manager Jobs in Washington

Quality Assurance Manager

Washington, DC · On-site

$90K - $100K/yr

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Lead and manage all quality assurance activities for Service Central PMO initiatives, ensuring ... Develop, implement, and maintain the Quality Assurance Program including quality plans, policies ...

The QA Manager is responsible for working across programs to ensure compliance with regulations and policy, including the reporting and investigation of incidents, COMAR Regulations, the DDA Waivers ...

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Quality Assurance Program Manager information

What does a quality assurance program manager do?

A Quality Assurance Program Manager oversees the development and implementation of quality assurance processes within an organization. They ensure that products or services meet established standards of quality, reliability, and performance. This role involves coordinating QA teams, developing testing strategies, analyzing data, and working closely with other departments to resolve quality issues. They also play a key role in continuous improvement by identifying trends and recommending process enhancements. Ultimately, they help ensure customer satisfaction and regulatory compliance.

What are the key skills and qualifications needed to thrive as a quality assurance program manager?

To thrive as a Quality Assurance Program Manager, you need expertise in quality management systems, process improvement, and a relevant bachelor's degree, often in engineering or a related field. Familiarity with tools like ISO 9001 standards, Six Sigma methodologies, and QA software platforms such as Jira or Quality Center is typically required, along with certifications like ASQ or Six Sigma Black Belt. Strong leadership, analytical thinking, and effective communication skills help you manage teams and collaborate across departments. These skills ensure that quality standards are met, risks are mitigated, and products or services consistently meet customer and regulatory requirements.

How does a quality assurance program manager typically collaborate with cross-functional teams to ensure product quality?

A Quality Assurance Program Manager frequently partners with departments such as product development, engineering, and operations to embed quality standards throughout the product lifecycle. They facilitate regular meetings, coordinate testing schedules, and align on quality metrics to ensure everyone is working toward the same goals. This collaborative approach helps quickly identify and address potential issues, streamlining the path to consistent, high-quality outcomes. Effective communication and relationship-building are essential skills for managing these cross-functional efforts.

What is the difference between Quality Assurance Program Manager vs Quality Control Supervisor?

AspectQuality Assurance Program ManagerQuality Control Supervisor
CertificationsASQ CQE, Six Sigma, PMPISO 9001, Six Sigma, CQE (optional)
Work EnvironmentOversees quality systems across departments, strategic planningSupervises daily inspection and testing activities
Employer & Industry UsageManufacturing, aerospace, healthcare, softwareManufacturing, production, industrial settings

The Quality Assurance Program Manager focuses on developing and maintaining quality systems and processes, ensuring compliance and continuous improvement. In contrast, the Quality Control Supervisor manages daily inspection and testing to ensure products meet quality standards. Both roles are essential in quality management but differ in scope and responsibilities.

Is a quality assurance program manager a stressful job?

A quality assurance program manager role can be stressful due to the responsibility of ensuring product quality, meeting deadlines, and managing cross-functional teams. The job often requires attention to detail, problem-solving skills, and the ability to handle pressure during audits or product launches.

What are popular job titles related to Quality Assurance Program Manager jobs in Washington?

For Quality Assurance Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Quality Assurance Program Manager jobs in Washington look for?

The top searched job categories for Quality Assurance Program Manager jobs in Washington are:

What cities in Washington are hiring for Quality Assurance Program Manager jobs?

Cities in Washington with the most Quality Assurance Program Manager job openings:

Infographic showing various Quality Assurance Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 2% Temporary, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

PROGRAM MANAGER (QUALITY ASSURANCE)

Defense Health Agency

Falls Church, VA • On-site, Remote

$143K - $187K/yr

Full-time

Posted 5 days ago


Defense Health Agency rating

8.1

Company rating: 8.1 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

69th of 887 rated healthcare providers


Job description

Summary
About the Position: Public Health Directorate, in the Health Readiness Support Division. This is the Program Manager for the Force Health Protection Quality Assurance (FHPQA) Program, where you would be responsible for developing program procedures and conducting oversight activities dictated by federal legislation, Department of Defense, and the Defense Health Agency.
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Duties
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  • Serve as a Program Manager for the Force Health Protection Quality Assurance (FHPQA) Program.
  • Function as an expert in the development, implementation, coordination, and monitoring of the FHPQA program, policies, and activities to evaluate, assess, and improve on program efficiency and effectiveness.
  • Review and interpret new and established directives, instructions, and regulations for potential impact on FHPQA, Health Readiness or Public Health objectives.
  • Support administrative and technical activities as well as responsible for advising leadership on ways to improve the quality and efficiency of other health readiness efforts.
  • Direct/guide multi-service/department senior level working groups. Formulates policies and procedures.

Requirements
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Conditions of employment
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.

Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
  • Current Civilian Employees of the Defense Health Agency (DHA)
  • Current Permanent Department of Defense (DoD) Civilian Employee
  • Executive Order (E.O.) 12721
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Appropriated Fund Instrumentality (NAFI)
  • Non-Department of Defense (DoD) Transfer
  • People with Disabilities, Schedule A
  • Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
  • Priority Placement Program, DoD Retained Grade Preference Eligible
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes: assisting with developing health metrics, policy/procedures for force health protection or quality assurance procedures; reviewing directives, instructions and/or regulations related to force health protection or quality assurance; and advising leadership on requirements and ways to improve compliance for improving force health protection programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13)..
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).
Education
This job does not have an education qualification requirement.
Additional information
  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
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