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Quality Assurance Operations Manager Jobs in Nebraska

Hands of Heartland

Quality Assurance Specialist

Omaha, NE · On-site

$48K - $52K/yr

Manage complaints and risk-related issues, promoting positive, timely resolutions. * Make site ... One to three years' experience in quality assurance or compliance related field * Must have a valid ...

Streck, LLC

Quality Assurance (QMS) Supervisor

La Vista, NE · On-site

$75 - $105/hr

Manage schedules, timecards, PTO, and overtime for your team * Provide supervisory leadership and ... Evaluate training practices for new hires and transfers alongside Operations Supervisors * Provide ...

E*Pro, Inc.

QA Manager

Omaha, NE · On-site

This position will report to the Director of Quality Engineering & Innovation at Interactive Services. Responsibilities: Manages and develops a growing team of Test Engineers, Performance Test ...

Maxum Group

Quality Assurance Tech

Omaha, NE · On-site

$18/hr

Position Summary We are seeking a detail-oriented Quality Assurance Technician to support food safety and product quality across production operations. This role is responsible for monitoring ...

Aviture

Quality Assurance Engineer

Omaha, NE · Hybrid

Must have significant experience in the creation and management of automated test suites. * Must demonstrate the ability to work with various QA/Testing tools and technologies. (JIRA, Azure DevOps, ...

Aviture

Quality Assurance Engineer

Omaha, NE · On-site

Must have significant experience in the creation and management of automated test suites. * Must demonstrate the ability to work with various QA/Testing tools and technologies. (JIRA, Azure DevOps, ...

Aviture

Quality Assurance Engineer

Omaha, NE · On-site

Must have significant experience in the creation and management of automated test suites. * Must demonstrate the ability to work with various QA/Testing tools and technologies. (JIRA, Azure DevOps, ...

NAVA Software Solutions

QA Analyst

Omaha, NE · On-site

NAVA Software solutions is looking for a QA Analyst Details: QA Analyst Location:Omaha NE - Onsite ... Knowledge of project management and waterfall Software Development Lifecycle (SDLC) processes

Harris

$55K - $65K/yr

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

penlink

Quality Assurance Team Lead

Lincoln, NE · On-site

Manage team resources, including hiring, performance management, and development of QA staff ... Drive release quality decisions by assessing testing results, team feedback, and overall system ...

Career Search

Harvest QA Technician

North Platte, NE · On-site

... management, and performing additional assignments as requested. All team members are responsible ... Maintain a positive and proactive attitude and work closely with operations. * Ensure product ...

Cargill

QA Technician

Nebraska City, NE · On-site

$21.90 - $22.90/hr

... plant operations personnel * Prepare carcasses and product components for inspection by making ... Experience working in food safety, quality assurance, or regulatory compliance or with USDA-FSIS ...

Cargill

QA Technician

Murdock, NE · On-site

$21.90 - $22.90/hr

... plant operations personnel * Prepare carcasses and product components for inspection by making ... Experience working in food safety, quality assurance, or regulatory compliance or with USDA-FSIS ...

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Quality Assurance Operations Manager information

What does a quality assurance operations manager do?

A Quality Assurance Operations Manager oversees the quality assurance processes within an organization to ensure that products or services meet established standards of quality, reliability, and performance. They develop and implement quality control policies, lead a team of QA specialists, and coordinate with other departments to address quality issues. Their responsibilities also include conducting audits, analyzing quality data, and driving continuous improvement initiatives to enhance product or service quality.

What are some common challenges a quality assurance operations manager faces when implementing new quality protocols across teams?

One of the main challenges Quality Assurance Operations Managers encounter is ensuring consistent adoption of new protocols across multiple departments. Resistance to change, varying levels of quality awareness, and differences in team workflows can make standardization difficult. Effective communication, comprehensive training, and continuous monitoring are essential to address these challenges. Collaborating closely with production, engineering, and regulatory teams helps to preempt potential issues and foster a culture of quality throughout the organization.

What are the key skills and qualifications needed to thrive as a quality assurance operations manager, and why are they important?

A Quality Assurance Operations Manager needs expertise in quality control principles, regulatory compliance, and process improvement, often supported by a degree in a relevant field and experience in quality management systems. Familiarity with tools like ISO standards, Six Sigma, CAPA systems, and audit software is typically required. Strong leadership, attention to detail, and effective communication enable success in managing teams and driving quality initiatives. These skills ensure products consistently meet standards, minimize risk, and enhance organizational efficiency.

What is the difference between Quality Assurance Operations Manager vs Quality Assurance Specialist?

AspectQuality Assurance Operations ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or CQA are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQA are beneficial
Work EnvironmentOversees QA teams, manages processes, and ensures compliance across departments in manufacturing or service industriesPerforms testing, inspections, and audits to ensure product or service quality, often working hands-on with products or data
Employer & Industry UsageFound in manufacturing, healthcare, and tech companies, focusing on operational quality managementCommon in manufacturing, software, and healthcare sectors, focusing on quality testing and compliance

The main difference is that the Quality Assurance Operations Manager oversees QA processes and teams, focusing on operational management, while the Quality Assurance Specialist performs hands-on testing and inspections to ensure quality standards are met.

What is quality assurance in operations management?

Quality assurance in operations management involves systematic processes to ensure products or services meet specified standards and customer expectations. It includes activities like process audits, defect prevention, and continuous improvement, often supported by tools such as quality management systems (QMS) and certifications like ISO 9001. The goal is to enhance efficiency, reduce errors, and maintain consistent quality across operations.

What are popular job titles related to Quality Assurance Operations Manager jobs in Nebraska?

For Quality Assurance Operations Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Quality Assurance Operations Manager jobs in Nebraska look for?

The top searched job categories for Quality Assurance Operations Manager jobs in Nebraska are:

Quality Assurance Operations Manager jobs near you

AVP, Claims Quality Assurance & Performance Management

American National Insurance Company

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

American National Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

236th of 315 rated insurance

Job description

Company
Farm Family
Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
Business Title(s): AVP, Claims Quality Assurance & Performance Management
Employment Type: Full-Time
FLSA Status: Exempt
Location: In-Office | Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.
Summary:
Clearbrook is looking to align the Quality Assurance function across both Argo and Farm Family, while keeping the function aligned with the individual lines of business underwritten by each business. The Quality Assurance function is referred to as Quality Improvement in Farm Family currently.
The AVP, Claims Quality Assurance & Performance Management is responsible for leading the design, implementation, and ongoing evolution of Farm Family's claims QA program. The role reports to the Clearbrook QA Lead, with a dotted-line to the Chief Claims Officer, Farm Family at the enterprise level. The AVP will work closely with Farm Family and Clearbrook senior leadership to align Farm Family's QA program with other Clearbrook entities while positioning Farm Family as a leading example of data-driven claims QA. The role's core function is claims quality assurance, including file audit methodology, claim handling evaluation, scoring, governance, feedback, and corrective action. In addition, the role will expand QA output into a broader claims performance management capability by linking QA findings to Guidewire data, KPI trends, process assessment analytics, adjuster and manager performance evaluation, and senior leadership reporting across Farm Family's claims organization. We are looking to fill this role in either our Albany, Omaha, or Springfield office.
This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
Essential Responsibilities:
  • Manage a team of Quality Assurance professionals (currently referred to as the Quality Improvement team) to administer the Quality Assurance Program at Farm Family. This involves:
    • Create and maintain a positive working relationship with all direct reports, peers, and other department managers to ensure the Quality Assurance Team adds value and meets or exceeds the needs of internal stakeholders and are compliant with set expectations.
    • Support the Quality Assurance selection process to retain Quality Assurance professionals that consistently demonstrate exceptional customer service and appropriate technical expertise, maturity and a professional commitment to excellence.
    • Conduct Development Reviews and engage direct reports in developmental and skill building opportunities.
    • Train and mentor staff.
    • Act as a role model demonstrating belief in, and commitment to, the aspiration values of Clearbrook, continuing to build and lead a value-based organization committed to long-term success.
  • QA Strategy, Governance & Compliance
    • Partner with the Farm Family's Chief Claims Officer and Clearbrook enterprise QA leadership to align Farm Family's QA program with enterprise standards.
    • Design and implement QA audit methodology, scoring models, and sampling strategies.
    • Evaluate claim handling quality, including coverage, reserving, documentation, and claim strategy.
    • Develop structured feedback loops to claims handlers and leadership.
    • Ensure QA supports compliance, governance, and audit readiness requirements.
  • Claims Performance Intelligence & Analytics
    • Partner with leadership to define and align claims KPIs.
    • Build reporting and analytics that use QA results as the foundation for evaluating claim quality, operational effectiveness, and KPI performance.
    • Serve as a key claims performance intelligence link for senior leadership by connecting QA audit results, claims data, KPI reporting, and process assessment findings.
    • Translate audit findings into training, process improvements, performance actions, and leadership decision-making support.
    • Deliver executive-level reporting on claim quality, claim adjuster performance, operational trends, and overall Farm Family business performance indicators.
  • Operational Excellence, Technology & Continuous Improvement
    • Oversee Guidewire system utilization audits and data integrity assessments.
    • Identify operational inefficiencies and recommend corrective actions.
    • Lead integration of AI-enabled QA tools and automation solutions.
    • Drive continuous improvement through enhanced audit processes, technology-enabled insights, and operational effectiveness initiatives.

Qualifications / Experience Required:
  • A specialized knowledge of managing Quality Assurance programs typically achieved through:
    • Bachelor's degree required; JD, advanced degree, CPCU, AIC, SCLA, Six Sigma/Lean, PMP, Prosci, Guidewire certification, or similar insurance, claims, audit, process improvement, project management, or change management credential preferred.
    • 7 years of progressive P&C claims experience, with strong technical claim handling, coverage, reserving, litigation management, and claim strategy expertise. Prior leadership experience building, rebuilding, or materially enhancing a claims quality assurance, claim file audit, or claims performance management program
  • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Farm Family and our customers' ability to be profitable).
  • Recognized as a leader within the organization that provides advice and guidance to others.
  • A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
  • Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.
  • Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.
  • Strong focus on selection - determined to have the right people who do the best job.
  • Demonstrated ability to translate QA findings into measurable claim quality improvements, operational changes, training priorities, and performance management actions
  • Strong understanding of claims KPIs, audit scoring models, sampling methodologies, performance analytics, and executive-level claims reporting
  • Significant experience with Guidewire ClaimsCenter, including system utilization, data integrity, claim documentation standards, and reporting requirements
  • Proven ability to use data-driven insights to evaluate claim adjuster performance and identify broader claim operational and business performance trends
  • Experience developing structured feedback loops to LOB leaders, claims management, and claim handlers to ensure QA findings result in timely corrective action and sustained improvement
  • Experience developing and presenting training materials based on QA audit results, claim handling trends, system utilization gaps, and identified performance opportunities
  • Experience partnering with senior claims leadership, LOB leaders, business leaders, compliance, operations, IT/data teams, and training resources to implement enterprise-wide improvements
  • Strong change management skills, including the ability to reestablish governance, drive adoption, influence stakeholders, and improve consistency across claim teams
  • Excellent written and verbal communication skills, including the ability to prepare clear executive summaries, dashboards, findings reports, and leadership presentations,
  • A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
    • Finding a way to achieve success through adversity.
    • Being solution (not problem) focused
    • Thinking with a global mindset first.
  • Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
  • Must work independently and demonstrate the ability to exercise sound judgment.
  • Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
  • Proficient in MS Office Suite and other business-related software.
  • The ability to read and write English fluently is required.
  • Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for generous benefits package.
  • Albany Pay Range: $136,986 - $167,280

About Working in Claims at Farm Family
  • Farm Family does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
  • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
  • We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
  • Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
  • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Core Values
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.

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