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Quality Assurance Editor Remote Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive ...

Strong Tower Partners

Regression Tester

Orem, UT · On-site +1

$110K - $130K/yr

You will collaborate closely with developers and QA engineers to maintain platform stability ... Flexible remote/hybrid work options. * Contribute to cutting-edge recruitment and analytics ...

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Quality Assurance Editor Remote information

What is a quality assurance editor remote?

Quality Assurance Editors (Remote) are professionals who review and edit content to ensure it meets specific quality standards, such as accuracy, clarity, consistency, and compliance with style guides. Working remotely, they check for grammar, spelling, formatting, and factual errors before content is published or delivered to clients. They may also provide feedback to writers and collaborate with other team members to improve overall content quality. This role is essential in industries like publishing, marketing, e-learning, and media where high-quality written content is critical.

What are the key skills and qualifications needed to thrive as a quality assurance editor remote?

To thrive as a Quality Assurance Editor (Remote), you need a strong command of language, exceptional attention to detail, and experience with editing or proofreading, often backed by a degree in English, journalism, or a related field. Familiarity with digital editing tools, content management systems (CMS), and style guides such as AP or Chicago Manual of Style is typically required. Excellent communication, time management, and the ability to work independently are standout soft skills for remote collaboration and meeting deadlines. These skills and qualities ensure the delivery of error-free, high-quality content while maintaining consistency and efficiency in a remote work environment.

How does a remote quality assurance editor typically collaborate with writers and other editors to ensure consistency and accuracy across content?

As a remote Quality Assurance Editor, collaboration with writers and fellow editors is usually facilitated through digital communication tools such as email, project management platforms, and video conferencing. Regular check-ins and feedback sessions are common to address questions and clarify editorial guidelines. You'll often use shared documents or content management systems to track changes, leave comments, and ensure everyone is aligned on style, tone, and accuracy. This collaborative, process-driven environment helps maintain high-quality standards across all published content, even when working from different locations.

What is the difference between Quality Assurance Editor Remote vs Content Editor Remote?

AspectQuality Assurance Editor RemoteContent Editor Remote
Primary FocusEnsuring quality and accuracy of content, editing for errors, adherence to standardsCreating, editing, and refining content for clarity, style, and engagement
Required SkillsAttention to detail, editing, knowledge of quality standards, familiarity with industry guidelinesWriting, editing, storytelling, style consistency
Work EnvironmentRemote, often within publishing, media, or e-learning industriesRemote, in publishing, marketing, or media sectors
Common CertificationsEditing certifications, quality assurance trainingWriting or editing certifications, content management experience

While both roles involve editing, the Quality Assurance Editor Remote focuses on verifying content accuracy and compliance, whereas the Content Editor Remote emphasizes crafting and refining content for readability and engagement. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

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Quality Assurance Editor Remote jobs near you

Quality Assurance Specialist

ACD Direct

Farmington, UT • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Quality Assurance Specialist - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.


What will you do?


  • Conduct client calibration calls.

  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

  • They provide the QA Supervisor with data on the status of the operation's quality assurance.

  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and

  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for

  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.

  • Respond to QA issues via ticket and/or emails with urgency and immediacy.

  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.

  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.

  • Cross-train in the day-to-day call center skills, tasks, and projects.

  • Perform any additional duties assigned to them.


What does it take?

  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.

  • 1+ year experience working in a virtual contact center environment.

  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).

  • Time management and customer service skills


How we will support you?

- Remote Work - No commute time to the office

- Equipment Provided:

  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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