As a quality assurance director, you oversee the quality control process at your company and ensure processes and products meet the standards set by organizations like the American Society for Quality (ASQ). In this role, you may help products obtain a quality certification, use statistics to watch for problems with product production lines, and talk with customers to get more information about their experience using the product. Fulfilling the responsibilities and duties of a quality assurance director requires interpersonal skills, leadership skills, a willingness to strive for perfection, and sometimes the ability to work outside of normal hours if the company detects an urgent problem with its products.