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Quality Associate Jobs in Dallas, TX (NOW HIRING)

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QC Associate

Midlothian, TX · On-site

$17 - $20/hr

QC Level 1 - Metal Case Fabrication Warehouse 1st Shift * 6:00 AM - 4:30 PM * Pay: $17-$21/hr Position Overview We are hiring a QC Level 1 inspector to support quality assurance in a fast‐paced ...

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Westphalia Holdings

Dentist

Frisco, TX · On-site

$275K - $325K/yr

A high quality-of-life suburban Dallas location with easy access to the entire DFW Metroplex Ready for a High-Quality Associate Role in Frisco? If you're an experienced GP who wants a busy, well-run ...

Westphalia Holdings

Dentist

Frisco, TX · On-site

$275K - $325K/yr

A high quality-of-life suburban Dallas location with easy access to the entire DFW Metroplex Ready for a High-Quality Associate Role in Frisco? If you're an experienced GP who wants a busy, well-run ...

Westphalia Holdings

Dentist

Frisco, TX · On-site

$275K - $325K/yr

A high quality-of-life suburban Dallas location with easy access to the entire DFW Metroplex Ready for a High-Quality Associate Role in Frisco? If you're an experienced GP who wants a busy, well-run ...

Westphalia Holdings

Dentist

Frisco, TX · On-site

A high quality-of-life suburban Dallas location with easy access to the entire DFW Metroplex Ready for a High-Quality Associate Role in Frisco? If you're an experienced GP who wants a busy, well-run ...

Babich & Assoc.

Inspection Quality Tech

Dallas, TX · On-site

$70K - $90K/yr

Well established company is looking for a multi talented candidate to support the manufacturing and quality areas within a plant. Background In metal/ metal related products a plus. Experience in ...

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All JobsQuality Associate JobsQuality Associate Jobs in Dallas, TX

Quality Associate information

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$47

How much do quality associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for quality associate in Dallas, TX is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $29.62 per hour, depending on experience, location, and employer.

What is a quality associate?

Quality Associates are professionals responsible for ensuring that products or services meet established quality standards before reaching customers. They assist in monitoring production processes, performing inspections, and documenting quality issues or defects. Quality Associates also help implement quality control procedures and work closely with other departments to resolve any quality-related problems. Their role is essential in maintaining compliance with regulatory requirements and ensuring customer satisfaction.

What is the difference between Quality Associate vs Quality Technician?

AspectQuality AssociateQuality Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ASQ CQPAHigh school diploma; certifications like CQTA are common but not always required
Work EnvironmentOffice settings, manufacturing floors, labsManufacturing plants, labs, production lines
Employer & Industry UsageManufacturing, healthcare, aerospace, automotiveManufacturing, electronics, pharmaceuticals
Common Search & ComparisonOften compared for entry-level quality rolesSimilar roles but more technical focus

While both roles focus on quality assurance, a Quality Associate typically handles documentation, audits, and process improvements, often in office or administrative settings. A Quality Technician usually performs hands-on inspections, testing, and data collection directly on the production floor. Both roles are essential in maintaining product quality but differ in their daily tasks and work environments.

What are the key skills and qualifications needed to thrive as a quality associate, and why are they important?

To thrive as a Quality Associate, you need attention to detail, knowledge of quality control principles, and often a degree in science, engineering, or a related field. Familiarity with quality management systems (such as ISO 9001), statistical analysis tools, and documentation software is typically required. Strong analytical thinking, communication skills, and problem-solving abilities help you collaborate across teams and address process issues effectively. These skills and qualities ensure that products and processes consistently meet standards, minimizing errors and maintaining compliance.

What are some common challenges quality associates face when working on cross-functional teams?

Quality Associates often collaborate with departments like manufacturing, engineering, and regulatory affairs to ensure product quality standards are met. One common challenge is balancing differing priorities—while production teams may be focused on output and speed, Quality Associates must prioritize compliance and thorough documentation. Navigating these competing interests requires strong communication skills and a proactive approach to problem-solving. Building positive relationships across teams and fostering a culture of quality can help overcome these challenges and ensure successful outcomes.

What does a quality associate do?

A quality associate works as part of a team, typically in the manufacturing industry, to inspect and audit a factory to ensure that production follows the necessary protocols and delivers the expected results. In this role, your responsibilities involve all aspects of quality control. You test procedures and make adjustments as required to meet goals and deadlines. As part of your duties, you log your findings and implement a plan for the smooth operation of the line for the long-term. Some people in this career specialize in a particular facet of the manufacturing process.

More about Quality Associate jobs
What are the most commonly searched types of Quality jobs in Dallas, TX? The most popular types of Quality jobs in Dallas, TX are:
What are popular job titles related to Quality Associate jobs in Dallas, TX? For Quality Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Quality Associate jobs in Dallas, TX look for? The top searched job categories for Quality Associate jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Quality Associate jobs? Cities near Dallas, TX with the most Quality Associate job openings:
Quality Associate jobs near you
Infographic showing various Quality Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,660 per year, or $25.3 per hour.

Experienced Call Center Quality Assurance Supervisor

MCI Careers

Dallas, TX • On-site

Full-time

Re-posted 7 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Supervise QA analysts and oversee daily monitoring of agent interactions.
  • Conduct calibration sessions to ensure scoring consistency across teams.
  • Analyze QA data and trends to identify performance gaps and training needs.
  • Provide coaching and feedback to improve agent quality scores.
  • Collaborate with Operations and Training to implement quality improvement plans.
  • Ensure compliance with client requirements and internal QA standards.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Associate Degree, Certification or Equivalent Combination of Training and Experience
  • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role.
  • Strong analytical, coaching, and communication skills.
  • Familiarity with QA tools, CRM systems, and reporting platforms.
  • Detail-oriented with a focus on accuracy and compliance.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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