Quality Associate Jobs in Baton Rouge, LA (NOW HIRING)

Salary : $4,387.00 - $8,608.00 Monthly
Location : Elmwood, LA
Job Type: Classified
Job Number: 223657
Department: LDH-Jefferson Parish Human Services Authority
Opening Date: 07/20/2026
Closing Date: 8/3/2026 11:59 PM Central
About this Job
Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.
The Developmental Disabilities Community Services (DDCS) Division provides services and supports to assist individuals with intellectual and/or developmental disabilities with living in the least restrictive environments and participating as fully as possible within their communities. The Program Monitor (Quality Assurance Specialist) implements and coordinates quality enhancement activities for Home and Community-Based Waiver (HCBW) and state-funded services at JPHSA. The incumbent must coordinate the quality assurance requirements of the HCBW and state-funded services in Jefferson Parish in an inclusive and collaborative manner
Minimum Qualifications
Five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
Six years of full-time work experience in any field plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
A bachelor's degree plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
An advanced degree or a Juris Doctorate plus one year of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties
As a Quality Assurance Specialist, you will,

• Participate in developing, implementing, and evaluating the comprehensive system of quality enhancement activities for HCBW services in compliance with federal law and reporting requirements
• Collaborates with families, stakeholders, support coordination agencies, and direct service providers to determine the effectiveness of delivery of HCBW services
• Implements private support coordination and direct service provider monitoring, including on-site and record audits to validate compliance with state and federal requirements
• Collects data/information related to service delivery; produces reports on the data findings, including trends; and facilitates data review teams to analyze and respond with recommendations for quality enhancement efforts
• Participates in developing a comprehensive system of quality enhancement activities for state-funded services in compliance with state law and reporting requirements
• Collects data /information related to service delivery; produces reports on the data findings, including trends; and facilitates data review teams to analyze and respond with recommendations for quality enhancement efforts

Position-Specific Details:
Appointment Type: Probationary, Promotional, or Job Appointment
Career Progression: This position does not participate in a Career Progression Group
Work Schedule: Flexible work hours that may be outside of the traditional 8:00 am to 4:30 pm, Monday - Friday, schedule dependent on job duties.
Compensation: The salary offered will be determined based on qualifications and experience.
**Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Enjoli Lewis
Jefferson Parish Human Services Authority
3616 S. I-10 Service Road West, Metairie, LA 70001
504-838-5426
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others