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Quality Analyst Telecommunications Jobs (NOW HIRING)

Swbc

Telecommunications Analyst

San Antonio, TX · On-site

Reviews call logs, analytics, and call quality metrics (latency, jitter, packet loss) to assist in ... Minimum two (2) years of experience in telecommunications and/or technical support in a corporate ...

3LINKS Technologies Inc

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Telecommunications Technician

Rockville, MD · On-site

Duties Provide in-depth analysis of trouble conditions and facilitate repair efforts. Work ... May be assigned to tasks requiring quality assurance testing of voice and data switching equipment.

VELCO

Manager, Telecommunications

Rutland, VT · On-site

Perform cost/benefit analyses of potential technology solutions. * Develop and maintain budgets and ... Lead employees to meet VELCO's expectations for productivity, quality, safety and continuous ...

Howard

This position requires strong analytical and problem-solving skills, the ability to manage multiple ... quality. * Apply firmware updates, patches, and backups in accordance with change management ...

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How much do quality analyst telecommunications jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for quality analyst telecommunications in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as Telecommunications Director, Network Architect, or Chief Technology Officer typically have the highest salaries, often exceeding six figures. These positions require extensive experience, advanced technical skills, and often relevant certifications like Cisco or PMP, and they oversee large networks or strategic planning within organizations.

What does a telecommunication analyst do?

A telecommunication analyst evaluates and maintains communication systems such as phone networks, internet services, and data transmission infrastructure. They troubleshoot technical issues, optimize network performance, and ensure system security, often using tools like network monitoring software and requiring knowledge of industry standards and protocols.

What is QA in telecom?

In telecommunications, QA (Quality Assurance) for a Quality Analyst involves monitoring and testing network services, systems, and processes to ensure they meet quality standards and customer expectations. It includes analyzing call quality, network performance, and compliance, often using tools like test scripts and performance metrics to identify and resolve issues. QA professionals in telecom help maintain service reliability and improve overall customer satisfaction.

What is the QA analyst salary?

The average salary for a Quality Analyst in telecommunications typically ranges from $50,000 to $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
Infographic showing various Quality Analyst Telecommunications job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

QA Analyst - Telecommunications Platforms (IVR Tester)

Futran Tech Solutions Pvt. Ltd.

San Francisco, CA • On-site

Full-time

Posted 29 days ago

Job description

Position: QA Analyst - Telecommunications Platforms (IVR Tester)
Location: San Francisco, CA
Client :
Project description
Luxoft a DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial and Insurance industry.
Together with the customer, we deliver top performance!
For one of our clients, we are seeking a highly skilled Quality Assurance (QA) Analyst who will own the testing lifecycle for MWG's critical telecommunications platforms. This role is central to ensuring the reliability, functionality, and performance of new features and existing systems across multiple business lines. The QA Analyst will establish and maintain testing best practices, manage automated testing tools, and collaborate closely with product management, engineering, and vendor teams to deliver a seamless member and internal user experience.
Responsibilities
Key Responsibilities
  • Feature and Functionality QA: Own the end-to-end QA testing process for new features and functionalities within the Telecom team's portfolio, specifically focusing on Emergency Roadside Service (ERS) IVRs such as ERSA and Replicant as well as the Branch IVR (Seamless).
  • Defect Management and Communication: Accurately communicate test results to vendors and internal stakeholders, including logging defects, tracking issues in project management tools (Jira, Rocketlane, or similar), and keeping the Product Manager informed on all status updates.
  • Diverse Telecom Testing: Partner with the Product Manager and Telecom engineers during sprint planning to execute testing for a variety of Telecom initiatives, such as new call flows, prompt changes, auto-dialers, and IVRs for adjacent lines of business (e.g., Smart Home).
  • Process Improvement & Documentation: Drive the refinement of testing best practices. Ensure testing tasks are clearly outlined in Jira and that all new code is independently validated.
  • Test Planning & Execution Leadership: Lead and facilitate all testing meetings, clearly defining goals and documenting outcomes. This includes:
  • Building and maintaining a backlog of test membership accounts and determining specific use cases across all environments (Dev, Pre-Prod, Production).
  • Documenting precise and accurate, step-by-step processes, specifying testing environments (e.g., Chicago, Las Vegas data centers), phone numbers, and expected outputs.
  • Assigning testers and coordinating the recording of expected vs. actual outcomes.
  • Owning the final testing documentation delivered to the Change Approval Board (CAB) as part of the change management and approval process.
  • Downstream System Validation: Verify and incorporate downstream systems into comprehensive test plans. Ensure data reliability is maintained across integrated platforms. For example:
  • Accurate case creation data flows into Salesforce and work order is created in Bringg.
  • Predicted Time of Arrival (PTA) is accurately presented to Members for status calls.
  • Partial call data is captured in Pinpoint or Salesforce CTI.
  • Where needed, partner with relevant subject matter experts to assist with validation.
  • Integrations with Adjacent Systems: Ensure SMS with DRR link, GPS breakdown location and tow destination, and GPS Bringg Truck Tracking, and others, work as expected across lower and production environments.
  • Salesforce Integrations Verification: Validate all Salesforce transactions are working properly (e.g., Membership authentication, vehicle look up, existing request, etc.) and perform as expected.
  • Test Automation Management: Serve as the owner and primary operator for the Cyara Velocity testing tool, managing automated regression testing for the Replicant IVR as a core component of the overall QA strategy. Start daily execution of the test automation scripts.
  • New Technology Adoption: Actively participate in the testing and implementation of emerging Telecom technologies and projects, such as Replicant Dynamic Reasoning and the Genesys Telecom platform migration.

Skills Must have
  • Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless).
  • Experience with QA methodologies, test planning, and execution.
  • Proficiency in defect management tools (Jira, Rocketlane, ).
  • Familiarity with automated testing tools (Cyara Velocity ).
  • Understanding of downstream system integrations (Salesforce, Bringg, Pinpoint, CTI).
  • Ability to document precise test cases, environments, and expected outcomes.
  • Strong communication and collaboration skills with cross-functional teams.
  • Analytical mindset with attention to detail and process improvement focus.

Apply