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Qa Training Jobs (NOW HIRING)

Pavago

QA & Training Supervisor

QA & Training Supervisor (Bilingual - English/Spanish) Position Type: Full-Time, Remote Working Hours: CST Hours About the Role We're hiring a QA & Training Supervisor for one of our clients to lead ...

New

Herzog

QA Training Specialist

Oakland, CA · On-site

$48.07 - $57.69/hr

Overview TransitAmerica Services, Inc. is currently seeking a QA Training Specialist in Oakland, CA to join our team. The pay range for this position is $48.07 - $57.69 per hour. Duties and ...

RISE INC

QA Training Specialist

Mesa, AZ · On-site

Recommends specific solutions and training necessary to maintain quality standards * Facilitates corrective and preventive actions as needed * Performs quality audits for all RISE facilities in ...

Herzog

QA Training Specialist

Oakland, CA

$48.07 - $57.69/hr

Overview TransitAmerica Services, Inc. is currently seeking a QA Training Specialist in Oakland, CA to join our team. The pay range for this position is $48.07 - $57.69 per hour. Duties and ...

RISE INC FAMILY

QA Training Specialist

Mesa, AZ · On-site

$50K/yr

Recommends specific solutions and training necessary to maintain quality standards * Facilitates corrective and preventive actions as needed * Performs quality audits for all RISE facilities in ...

Abzena Inc.

QA Training Manager

San Diego, CA · On-site

$100K - $150K/yr

The Manager of Training reports to the Director of Quality Operation & Compliance. This role will ... Minimum Seven (7) years of experience in Quality Assurance within a GMP oriented/regulated ...

Corvel

Claims Quality Assurance

San Diego, CA · On-site

$70K - $116K/yr

Lead the creation, presentation, execution, and calibration of Quality Assurance Training sessions, including integration and delivery of claims training programs in the context of Quality Assurance ...

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How much do qa training jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for qa training in the United States is $46.70, according to ZipRecruiter salary data. Most workers in this role earn between $29.81 and $62.02 per hour, depending on experience, location, and employer.

What are some common challenges faced during QA Training, and how can they be addressed?

During QA Training, trainees often encounter challenges such as understanding complex testing tools, adapting to rapidly changing project requirements, and learning to identify subtle software defects. Overcoming these challenges typically involves hands-on practice with real-world test cases, ongoing mentorship from experienced QA professionals, and participation in collaborative team projects. Engaging in continuous learning and seeking feedback can help trainees build confidence and proficiency, ultimately preparing them for a successful QA career.

What are the key skills and qualifications needed to thrive in QA Training, and why are they important?

To thrive in QA Training, you need a solid understanding of software testing principles, familiarity with quality assurance processes, and often a background in computer science or a related field. Experience with testing tools like Selenium, JIRA, or TestRail and certifications such as ISTQB are highly valued. Strong communication, attention to detail, and problem-solving skills help trainers effectively convey complex concepts and mentor trainees. These competencies ensure that QA professionals are well-equipped to maintain software quality and support continuous improvement in development teams.

What is the difference between Qa Training vs Quality Assurance Specialist?

AspectQa TrainingQuality Assurance Specialist
Required CredentialsOften includes certifications like ISTQB, basic knowledge of testing toolsRequires certifications, experience in testing, and understanding of QA processes
Work EnvironmentTraining sessions, workshops, classroom or online learningOffice-based, involved in testing, documentation, and process improvement
Industry UsageUsed in onboarding and skill development for QA teamsFull-time role responsible for quality assurance activities

Qa Training focuses on educating individuals about QA principles and testing tools, often as an entry point. A Quality Assurance Specialist applies those skills in real-world testing and quality management. While training prepares you for the role, the specialist actively ensures product quality in the workplace.

What is QA Training?

QA Training, or Quality Assurance Training, is a program designed to teach individuals the processes, tools, and methodologies used in software testing. It covers topics such as manual testing, automation testing, test case development, bug tracking, and industry-standard tools like Selenium or JIRA. The goal of QA Training is to prepare participants for roles as QA analysts or testers by providing them with the knowledge and hands-on experience needed to ensure software quality. Many QA Training programs also include real-world projects and interview preparation to help students secure jobs in the software testing field.
More about Qa Training jobs
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Qa Training jobs near you

QA & Training Supervisor

Pavago

Remote

Full-time

Posted 2 days ago

Job description

QA & Training Supervisor (Bilingual - English/Spanish)
Position Type: Full-Time, Remote
Working Hours: CST Hours
About the Role
We're hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is ideal for someone who:
  • Thrives in high-volume customer service environments
  • Loves coaching and developing people
  • Has a strong ear for communication quality
  • Can identify performance gaps and drive measurable improvement

This is not a passive QA monitoring role.
You'll directly impact:
  • Agent performance
  • Service quality
  • Onboarding success
  • Team consistency
  • Customer experience

If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
What You'll Own
Quality Assurance & Performance Monitoring
  • Review and evaluate agent calls and customer interactions
  • Ensure alignment with:
    • Service standards
    • Communication expectations
    • Quality benchmarks
  • Maintain consistent QA scoring and evaluation processes
  • Identify trends, coaching opportunities, and recurring issues
Coaching & Team Development
  • Conduct structured coaching sessions with agents
  • Deliver actionable, performance-focused feedback
  • Help agents improve:
    • Communication
    • Confidence
    • Professionalism
    • Consistency
  • Drive measurable behavior and performance improvements
Training & Onboarding
  • Own onboarding and training programs for new hires
  • Create and improve:
    • SOPs
    • Training materials
    • QA documentation
    • Learning paths
  • Ensure agents ramp quickly and perform confidently from day one
Reporting & Performance Insights
  • Prepare:
    • QA reports
    • Coaching summaries
    • Trend analysis
    • Performance dashboards
  • Track training effectiveness and agent improvement over time
  • Provide leadership visibility into team quality metrics
Operational Ownership
  • Manage QA review cycles independently
  • Maintain organized training schedules and documentation
  • Ensure consistency across quality and coaching processes
Requirements
Must-Have Experience & Skills
  • Experience in:
    • Quality Assurance
    • Coaching
    • Training
    • Call Center Operations
    • Customer Service Leadership
  • Proven experience in high-volume support environments
  • Fully bilingual:
    • English
    • Spanish
  • Strong communication and feedback delivery skills
  • Ability to coach performance professionally and confidently
  • Strong organizational and documentation skills
Ideal Candidate
  • Detail-oriented with a strong focus on communication quality
  • Comfortable holding agents accountable while supporting growth
  • Self-managed and proactive
  • Calm under pressure during coaching or escalation conversations
  • Passionate about building a quality-driven culture
Nice to Have
  • Supervisory or team lead experience
  • Experience in:
    • Healthcare
    • Patient services
    • Appointment scheduling
    • Concierge environments
  • Familiarity with:
    • QA scorecards
    • Call scoring frameworks
    • CRM platforms
    • Customer service KPIs
What a Typical Day Looks Like
  • Review calls and evaluate agent performance
  • Conduct coaching and feedback sessions
  • Monitor QA trends and identify recurring gaps
  • Improve onboarding and training materials
  • Track agent progress and training outcomes
  • Collaborate with operations leadership on quality improvements

In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.
Key Metrics for Success (KPIs)
  • Improved QA scores and service consistency
  • Faster onboarding and ramp-up for new hires
  • Coaching that creates measurable performance improvement
  • Strong reporting visibility into team quality trends
  • High-performing, quality-focused customer support culture
Why This Role Stands Out
  • Direct impact on team performance and customer experience
  • Leadership-focused role with strong ownership
  • Opportunity to shape training systems and QA processes
  • Fully remote flexibility
  • Fast-paced environment with visible operational impact
Interview Process
Step 1: Initial Screening
  • Communication skills
  • QA/training background
  • English and Spanish proficiency
Step 2: Client Interview
  • Coaching approach
  • QA methodology
  • Real-world performance scenarios
Step 3: Final Interview
  • Leadership style
  • Role ownership
  • Team alignment
Apply Now
If you:
  • Love coaching and developing people
  • Have strong QA or training experience
  • Thrive in fast-paced customer service environments
  • Want ownership and impact in a leadership role

This opportunity is built for you.

Apply