Qa Customer Success Analyst Jobs (NOW HIRING)

Title: Quality Assurance (QA) Analyst

Employee Classification: QA Analyst

Campus: University of North Texas - Health Science Center

Division: HSC-Div of Rsrch & Innovation

SubDivision-Department: HSC-Health Institutes & Centers

Department: HSC-Center for Human ID-304600

Job Location: Fort Worth

Salary: Grade 10

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Center for Human Identification (CHI) at UNT Health is an accredited forensic lab designated as a criminal justice agency by the state of Texas. Globally recognized for its expertise, CHI offers forensic DNA testing, forensic genetic genealogy (FGG), CODIS operations, anthropological analysis, investigative support, cutting-edge research initiatives, and forensic training and education.  CHI was the first public lab in the nation accredited to perform forensic genetic genealogy (FGG) and manages the Texas Missing Persons DNA Database.

Position Overview

The Quality Assurance Analyst is part of the Quality Management team, led by the Quality Director (QD). This position will assist the Director and Assistant Quality Director (AQD) in ensuring the highest level of quality assurance and quality control for CHI’s labs, by supporting their efforts to manage and implement the requirements of the accreditation programs and standard practices for the Center.

Minimum Qualifications

Bachelors and two (2) years of experience, or any equivalent combinations of education and experience.

Knowledge, Skills and Abilities

• Strong attention to detail and time management skills.
• Ability to work independently.
• Ability to organize and prioritize tasks.
• Willingness to acquire aptitude in general laboratory procedures, techniques, and documentation.
• Ability to keep records, assemble and organize data, and prepare reports in acceptable formats.
• Ability to communicate effectively orally and in writing.
• The ability to evaluate complex language and seek out guidance on interpretation questions relating to local policies and laws.

Preferred Qualifications

Forensic DNA laboratory technical and/or quality assurance experience.

Job Duties

• Assist with quality assurance and quality control documentation for proficiency testing, corrective actions, and internal and external audits under the direction of the Quality Director and Assistant Director. 
• Assist with the documentation, review and ongoing monitoring of quality incidents and corrective actions. 
•  Assist with notifications to legal stakeholders. 
• Import and organize quality assurance and quality control documentation into Qualtrax. 
• Assist with Quality Working Group (QWG) meetings and projects. - (Essential)
• Assist QD and AQD with documentation for internal audits, gap assessments, and annual management review. 
• Assist with quality- and lab safety-related training for lab employees. 
• Assist with monthly and annual equipment assessments and quality checks. 
• Assist with annual equipment inventory audits to ensure equipment, reagents and supplies meet required accreditation standards for quality assurance.

Physical Requirements

• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

8:00a - 5:00p, M-F, with option for modified schedule

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Employment at the Center for Human Identification is contingent upon your agreement to provide a DNA sample for purposes of quality control to detect sample contamination.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.