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Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
Ericsson Wireless Solutions was founded in Boise and built for wireless connectivity. As an Operations RMA Engineer II based in Nampa, ID, you will be a key member of the Operations team, responsible for advanced testing, verification, and refurbishment of customer-returned (RMA) units - delivering high-quality results in a timely manner. This full-time role also supports the Quality, Support, and R&D teams with troubleshooting and root cause analysis, and operates within an Americas scope.
What you will do

• Evaluate, troubleshoot, and test customer-returned products down to board-level analysis
• Repair and refurbish products to production-level quality standards
• Document and communicate hardware quality issues to customers and suppliers
• Collaborate with Quality and Engineering to optimize production and RMA test processes
• Identify recurring issues and share knowledge across teams to support defect prevention
• Conduct and document failure analysis on router and modem devices
• Maintain RMA metrics and acceptable inventory levels
• Contribute to process documentation and continuous improvement of the RMA department
• Support other departments within Operations as needed

The skills you will bring

• BA/BS or equivalent experience in Network Administration, Network Engineering, IT Management, Systems Administration, or Electrical Engineering
• Solid understanding of wireless technology concepts including routers, switches, and modems
• Familiarity with core networking concepts: LAN/WAN, VLAN, DHCP/DNS, and VPN
• Proficiency with command-line troubleshooting tools (ping, ipconfig/ifconfig, traceroute), SSH/Telnet, and device log analysis
• Ability to communicate defect and root cause findings clearly to engineering and technical support teams
• Proficiency reading electrical schematics and using electronics test equipment
• Experience with board-level debugging, basic electrical concepts, SMT/through-hole assembly, and soldering/rework
• Nice to have: Networking certifications, Lean process improvement experience, Python/REST API/JSON knowledge, or familiarity with cellular networking and cloud device management

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Support Engineer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.