Job Summary:
Pylon is building an all-in-one B2B post-sales support platform powered by conversational data. They are seeking an Implementation Engineer to manage end-to-end migrations, support customer enablement, and become an expert in their platform while ensuring seamless transitions for clients.
Responsibilities:
• You will be running migrations end-to-end, from start to finish - that includes translating their current processes, supporting enablement for their team, and helping migrate over their historical data.
• One of our core principles is to use Pylon at Pylon. We expect strong product fluency. Within your first week, you will become an expert in all things Pylon, specifically in getting yourself and others stood up on the platform.
• You will be the go-to expert when it comes to implementing Pylon - beyond that, you will build deep knowledge around other legacy Support systems (Zendesk, Intercom, etc.) that we migrate customers off of.
• You will be the go-to person for our customers’ questions about the product, spanning a wide range of topics from basic how-tos to deep edge cases.
• Juggle many customers at once and drive them to completion - currently, we have zero failed migrations, and we want to keep it that way.
Qualifications:
Required:
• Located in (or will relocate to) San Francisco and excited about working in-person
• Organized, very hard-working, and fast. You will be juggling 20+ migrations at once.
• Comfortable regularly interacting with customers over chat and video
• Be a team player - the SE team is small but mighty. We are happy grinders, and our teams have very flat hierarchies. We are optimizing for the bigger picture, and the best idea always wins.
• Detail-oriented and a fast learner. You will need to become a product expert in many tools quickly.
Preferred:
• Technical background and appetite for technology is a big plus
• Previous experience managing support systems and/or implementing SaaS products
Company:
Pylon is building the first customer support platform built for B2B companies. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.