ZipRecruiter

Log In

1

Publisher Operations Manager Jobs in Maryland (NOW HIRING)

Capitol Concierge

Operations Manager

Columbia, MD · On-site

$60K - $65K/yr

Operations Manager (Residential Properties) Location: Hybrid - Columbia, MD Position Summary At ... Proficiency in Microsoft Word and Excel; experience with PowerPoint or Publisher is a plus.

New

Marriott

Rooms Operations Manager

Baltimore, MD · On-site

JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g ... Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms ...

PreciseTarget

Managing Editor

Bethesda, MD · On-site

They are seeking a Managing Editor to lead a new consumer reviews brand, defining the editorial voice, setting quality standards, and managing day-to-day publishing operations while building a high ...

Advance Auto Parts, Inc.

MH Operations Lead

Easton, MD · On-site

... skills Publish Date: 04/20/2022 4/30/25, 10:39 AM Hub Operations Lead 1/2 Operating inventory ... Immediately report to General Manager and/or District Manager any violation of company policy or ...

Geico

Social Marketing Channel Manager

Bethesda, MD · Hybrid

Experience: 8+ years managing social content programming, publishing operations, or channel management for a consumer brand or publisher * Service company context: Experience working inside a ...

Rapid Finance

DevOps Cloud Engineer

Bethesda, MD · On-site

$56.25 - $77/hr

Coordinate software publishing infrastructure and artifact management to cloud * Facilitate connectivity and support in a DevOps capacity Required qualifications: * Strong experience with ...

Rapid Finance

DevOps Cloud Engineer

Bethesda, MD · On-site

$56.25 - $77/hr

Coordinate software publishing infrastructure and artifact management to cloud * Facilitate connectivity and support in a DevOps capacity Required qualifications: * Strong experience with ...

next page

Showing results 1-20

All JobsPublisher Operations JobsPublisher Operations Manager JobsPublisher Operations Manager Jobs in Maryland

Publisher Operations Manager information

What does a publisher operations manager do?

A Publisher Operations Manager oversees the day-to-day operations of digital publishing platforms, ensuring that ad campaigns and content are delivered effectively and efficiently. They coordinate with sales, marketing, and technical teams to optimize monetization strategies, manage inventory, and troubleshoot any issues related to ad serving or content delivery. Their role also involves analyzing performance data, implementing best practices, and maintaining relationships with partners to maximize revenue and operational efficiency.

What are the key skills and qualifications needed to thrive as a publisher operations manager, and why are they important?

To thrive as a Publisher Operations Manager, you need expertise in digital advertising operations, data analysis, and a solid understanding of programmatic media, often supported by a degree in marketing, business, or a related field. Familiarity with ad servers (like Google Ad Manager), SSPs, analytics platforms, and industry certifications such as IAB Digital Media Buying and Planning are highly valued. Strong organizational skills, problem-solving ability, and effective communication set top performers apart in this role. These skills ensure efficient campaign delivery, maximize revenue, and foster successful partnerships between publishers and advertisers.

What are some common challenges faced by publisher operations managers when working with multiple partners and platforms?

Publisher Operations Managers often juggle relationships with numerous partners, ad networks, and technology platforms, which can present challenges in ensuring consistent revenue optimization and data accuracy. They must balance the demands of different stakeholders, resolve technical issues promptly, and monitor performance metrics across various systems. Strong communication, analytical skills, and adaptability are crucial for managing these complexities and maintaining smooth operations within a fast-paced environment.

What is the difference between Publisher Operations Manager vs Publisher Account Executive?

AspectPublisher Operations ManagerPublisher Account Executive
Primary FocusOversees operational processes, workflows, and team management within publishing platformsBuilds client relationships, manages accounts, and drives sales for publishers
Required SkillsOperational management, team coordination, technical understanding of publishing toolsSales, negotiation, client communication, industry knowledge
Work EnvironmentInternal teams, cross-department collaboration, operational settingsClient-facing, sales meetings, account management
Common CertificationsProject management, industry-specific certificationsSales certifications, industry knowledge

The Publisher Operations Manager primarily focuses on managing publishing workflows and operational efficiency, while the Publisher Account Executive concentrates on client relationships and sales. Both roles require industry knowledge but differ in their core responsibilities and skill sets.

What cities in Maryland are hiring for Publisher Operations Manager jobs?

Cities in Maryland with the most Publisher Operations Manager job openings:

Operations Manager

Columbia, MD • On-site

Capitol Concierge
Traveler Accommodation • 51 - 200 employees
Learn more about Capitol Conciergeexternal

$60K - $65K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Operations Manager (Residential Properties)

Location: Hybrid – Columbia, MD

Position Summary
At Capitol Concierge, we do more than provide service. We create experiences that give people their time back. For over 35 years, we have partnered with residential and commercial properties to deliver concierge services that elevate lifestyle, build community, and support work-life balance.

The Operations Manager is responsible for providing daily oversight, leadership, and support to a team of concierges and/or managers. This role ensures adherence to Capitol Concierge policies and procedures, oversees staffing and performance, and fosters strong relationships with property management partners. The Operations Manager develops service plans, supports concierge performance, and contributes to overall organizational success in a fast-paced, service-oriented environment.

Key ResponsibilitiesConcierge Support and Field Oversight

  • Manage and direct concierge performance at assigned sites.

  • Serve as the primary point of contact for concierges, offering guidance, coaching, and problem resolution.

  • Partner with concierges to develop customized building service plans and support the implementation of approved strategies.

  • Monitor punctuality, attendance, dress code compliance, order processing, reporting, and policy adherence.

  • Address and escalate HR-related needs to HR and Property Management as appropriate.

  • Conduct performance documentation including write-ups, recommendations, acknowledgements, and annual reviews.

  • Complete Concierge Visit Forms, review with staff, establish objectives, and submit forms daily to HR.

  • Represent concierge concerns and questions to senior leadership.

Service Activity and Performance Management

  • Monitor and review concierge service activity on a weekly and ongoing basis.

  • Coach concierges to meet performance standards and achieve service activity goals.

  • Develop service goals and support concierges in achieving them.

  • Conduct regular property management visits to validate service quality.

  • Plan and assist in staff events and recognition efforts.

  • Facilitate new hire training and ongoing employee development.

Reports To: Director of Operations

Qualifications

  • High school diploma required; bachelor’s degree preferred.

  • 3–5 years of customer service, sales management, administrative management, or similar leadership experience.

  • Strong interpersonal and communication skills.

  • Highly organized with the ability to manage multiple tasks and deadlines.

  • Strong sense of urgency and proactive work style.

  • Proficiency in Microsoft Word and Excel; experience with PowerPoint or Publisher is a plus.

  • BuildingLink experience strongly preferred.

Our Values

  • Integrity — Acting with honesty and strong moral principles.

  • Loyalty — Commitment to the team and company.

  • Passion to Serve Joyfully — Serving others with respect and a positive attitude.

  • Accountability — Taking responsibility for actions and performance.

  • Transparency — Communicating openly and clearly.

  • 100%, 100% of the Time — Dedication to consistently going above and beyond.

Value Alignment Questions

  • Do you do what is right, even when no one is watching?

  • Do you take ownership of your work and the company?

  • Do you serve others gladly and treat everyone with respect?

  • Do you take responsibility for your performance and seek improvement?

  • Are you trustworthy?

  • Do you keep your commitments?

What We OfferFull-Time Employees

  • Paid Time Off (vacation, personal, and sick leave).

  • Company-paid life insurance ($35K for concierges, $50K for management).

  • Medical, dental, and vision insurance with a 100% employer-paid option.

  • HRA Clarity Card ($250 company-paid with medical enrollment).

  • Voluntary benefits: Short-term disability, long-term disability, supplemental life.

  • Flexible Spending Account (FSA).

  • Education Assistance Program.

  • 401(k) retirement plan.

Part-Time Employees

  • Sick leave.

  • 401(k) retirement plan.

Join Us

Be part of a company that values excellence and service. Apply today and make a meaningful impact.

Equal Opportunity Employer
We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other legally protected characteristic.

Apply