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Public Service Associate Jobs in Chicago, IL (NOW HIRING)

ECG Resources

Client Service Associate

Chicago, IL · Hybrid

$15 - $20.50/hr

Established Multi-Family Office seeks a Client Service Associate to service their UHNW clients by ... Very open to train public accounting professionals from audit or tax * Great potential for growth ...

ECG Resources

Client Service Associate

Chicago, IL · Hybrid

$15 - $20.50/hr

Established Multi-Family Office seeks a Client Service Associate to service their UHNW clients by ... Very open to train public accounting professionals from audit or tax * Great potential for growth ...

Windward Recruiting

Client Service Associate

Chicago, IL · On-site

$15 - $20.50/hr

We are seeking a detail-oriented and client-focused Client Service Associate to deliver ... CFP, CPA or MBA a plus * Strong commitment to providing exceptional client service in a team ...

Chicago Youth Centers

FAMILY SERVICE ASSOCIATE

Chicago, IL · On-site

$14.75 - $19.75/hr

... at public schools to help program for special education services for children with special needs ... Associates Degree required in Social Work, Human Services or related field * 1-2 years of related ...

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Public Service Associate information

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How much do public service associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for public service associate in Chicago, IL is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.82 per hour, depending on experience, location, and employer.

What is a public service associate?

Public Service Associates are professionals who work in government agencies, nonprofit organizations, or educational institutions to support community needs and public programs. Their responsibilities often include administrative tasks, community outreach, program coordination, and providing information or assistance to the public. They help ensure that public services are delivered efficiently and effectively, acting as a bridge between the organization and the community. Public Service Associates may work in fields such as health, education, or social services, depending on the agency's mission.

What are the key skills and qualifications needed to thrive as a public service associate?

To thrive as a Public Service Associate, you need strong administrative abilities, knowledge of public sector policies, and often a bachelor’s degree in public administration or a related field. Familiarity with government databases, office productivity software, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you effectively serve diverse populations and collaborate with colleagues. These skills are crucial for efficiently delivering public services, ensuring community satisfaction, and supporting organizational goals.

How does a public service associate typically collaborate with other departments or community organizations?

Public Service Associates often work closely with colleagues from various departments, such as social services, administration, and outreach, to coordinate programs and deliver services effectively. They may also partner with local community organizations to address specific needs, organize events, or facilitate resource sharing. Strong communication and teamwork skills are essential, as these collaborations help ensure that the community receives comprehensive and cohesive support.

What are some examples of public service jobs?

Public service jobs include roles such as police officers, firefighters, teachers, social workers, public health officials, and government administrators. These positions often require specific certifications or training and involve serving the community or managing public resources.

What are the most commonly searched types of Public Service jobs in Chicago, IL?

The most popular types of Public Service jobs in Chicago, IL are:

Public Service Associate jobs near you

Public Services Associate

La Grange Public Library

La Grange, IL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description

SUMMARY OF ROLE

Under the supervision of the Public Services Manager, the Public Services Associate facilitates superior patron service by serving as the first point of contact for the community primarily in the Youth Services area. This position will be cross trained to cover the Teen and Adult Services area as well. The Public Services Associate serves as an active representative of the library, providing a welcoming atmosphere in person, virtually or via the phone. The Public Services Associate supports departmental operations through the daily workflow of desk coverage, limited collection management, programming and core library tasks.


Specific skills, functions and projects will be assigned by the Public Services Manager based on experience, skills and the department's specific needs.


Schedule:

Monday: 9am-1pm

Tuesday: 9am-1pm

Thursday: 1pm- 5pm

1 Saturday and Sunday per month

Requirements

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES

  • Assist patrons with their informational, entertainment and educational needs while providing excellent patron service.
  • Respond to patron requests using available resources, including referrals to other agencies or departments where appropriate.
  • Guide patrons in the use of library resources, including resolution of technology issues related to library equipment.
  • Contributes to the patron experience through conducting programs, following guidelines for educational and entertainment needs.
  • Ensures that public areas of library are safe and organized, and that displays are refreshed and appealing.
  • Assist with assigned departmental projects, reporting and activities.
  • Promote awareness, interest and use of the library's collection and services during interactions with patrons.
  • May assist with collection development and maintenance.
  • Other responsibilities and duties as assigned.

KNOWLEDGE AND SKILLS

  • Basic knowledge of Library-related services, technology and programs.
  • Basic skill in operating a personal computer, PC applications, electronic resources and technology commonly used in public libraries.
  • Ability to establish and maintain effective working relationships with coworkers, supervisors and the public.
  • Proficient use of business English, spelling, punctuation, grammar, and concepts to communicate effectively in a variety of formats.
  • Consistently exercises effective and appropriate judgement and independent decision-making
  • Proficient problem solving skills to assist in determining priority workflow and finding timely solutions to patron and workplace concerns
  • Ability to adapt and respond positively to changing work situations and environments.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent educational experience
  • One year of experience in a customer-focused environment required
  • Experience working with all ages of the public preferred.
  • Commitment to continuous and self-directed learning.
  • Ability to remain calm and resolve issues in challenging situations.
  • Ability to accurately sort and file alphabetically and numerically according to library filing systems.

WORKING CONDITIONS

  • Primarily works in a standard, shared computer workstation office environment requiring extensive periods of sitting, using a computer keyboard and reading a computer monitor.
  • Frequently moves between different areas of the library to provide patron service.
  • Occasional work outdoors (outreach events, programs, etc.)
  • Occasional bending, lifting, reaching or push/pull up to 100 pounds and lift to 25 pounds.
  • Occasional travel to meetings, training, or offsite work within the La Grange service area and across Illinois and requires access to reliable transportation.
  • This position requires regular evening and weekend hours.

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