Description
Client Service Representative
Located in sunny Hollywood, Florida,ย Emerald Hills Animal Hospital is a full-service animal hospital dedicated to serving Broward County since 1988.ย
Essential Functions and Responsibilities:ย
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phoneย
Schedule appointments, record keeping and organization, provide estimates and invoices for paymentย
Respond with compassion and empathy in stressful and emotional situationsย
Maintain a clean and orderly lobby and front office areaย
Willingness to guide, mentor, and support fellow team membersย
Constantly advance your knowledgebase and customer service skillsย
Skills and Qualifications:ย
1+ years' experience in veterinary or medical practice requiredย
Minimum 2 yearsโ customer service experience required (retail,ย foodย and beverage, etc.)ย
Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)ย
Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,ย ย
Excellent communication skills with clients and team membersย
Proficient time management, ability to solve problems, learn, and handle multiple tasksย
Enthusiastic team player with a patient, and positive professional attitude.ย
Must be able to work seated for a majority of dayย
Benefits and Perks:ย
Complimentary Short-Term Disability ย
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or familyย ย
Company Sponsored Employee Assistance Program (Headspace)ย
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employmentย
Medical Insurance Plans with 3 tiered options
Flexible Spending Account or Health Savings Account optionsย ย
United Healthcare Dental Insurance; includes a 100% paid premium option for team membersย
United Healthcare Vision Insurance optionsย
Long Term Disability option (paid for by employee)ย
Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)ย
Team Member Discounts for Pet Careย
Paid time off - inclusive of sick, personal, and vacation
Referral Bonus Program
DailyPay on Demand
ย ย
The professional and courteous staff at Emerald Hills Animal Hospital seeks to provide the best medical, surgical, and dental care for theirย highly valuedย patients, and are fully equipped to handle all your veterinary needs, ranging from wellness exams to surgical procedures, preventative care, boarding, and cosmetic grooming.ย ย
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams intheir care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.