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Patient Safety Organization (PSO) Program Director

Reports to: Senior Director, Sentact Center for Clinical Excellence
Location: Remote, U.S.
Type: Full Time, Exempt
Compensation: $110,000 - $130,000
Benefits: Comprehensive benefits package including generous PTO, Medical, Dental, Vision, Disability, Life, HSA/FSA accounts, and 401(k) with 4% employer match

About the Company

In 2025, through the addition of several new business lines, Sentact expanded to form a truly unique company with the goal of strategically addressing a critical need for healthcare organizations - specifically, offering an integrated suite of solutions to encompass patient safety, quality, experience, and regulatory readiness. From credentialing to peer review, to comprehensive rounding for safety and experience, to clinical analytics, incident reporting and a market-leading patient safety organization, Sentact's solutions address the pressing operational and regulatory challenges facing healthcare leaders today. And our story is still being written - with the help of our customers. We will continue to evolve as we listen and respond to the needs of our customers, empowering them to reimagine the path to exceptional care.

About the Role

The PSO Program Director serves as a trusted advisor to healthcare organizations participating in the PSO, supporting patient safety learning, collaboration, and improvement efforts through education, data insights, and consultation. Working closely with member organizations and internal subject matter experts, this role helps members interpret patient safety information, access relevant resources, and engage in collaborative learning opportunities that promote safer care.

This position combines patient safety knowledge, data interpretation, facilitation, education, and relationship management. The Program Director supports member engagement, contributes to educational and analytical initiatives, and connects healthcare leaders with evidence-informed practices, tools, and peer learning opportunities. This role does not have direct supervisory responsibilities and works collaboratively across clinical, operational, analytics, and technology teams to support PSO strategic initiatives.

What You'll Do

Member Support & Advisory Services

• Serve as a primary point of contact for assigned PSO members, building collaborative relationships with clinical, quality, risk, and operational leaders.
• Provide consultation and guidance on patient safety topics, PSWP reporting, PSES documentation, and Patient Safety Rule requirements.
• Support member organizations in identifying patient safety priorities and connecting them with relevant resources, tools, educational opportunities, and leading practices.
• Promote participation in PSO programs, collaborative learning activities, and educational offerings.

Data Analysis & Insights

• Analyze patient safety data, benchmarking results, and clinical trends to identify risks, opportunities, and improvement priorities.

• Translate data findings into clear and actionable reports, presentations, and educational materials for healthcare audiences.
• Collaborate with analytics and technology teams to support development of reports, dashboards, and member-facing resources.
• Share evidence-informed practices, tools, and resources that may help members strengthen patient safety and quality improvement efforts.

Education & Collaborative Learning

• Develop, coordinate, and facilitate webinars, educational programs, peer learning sessions, and collaborative forums.
• Facilitate discussions that encourage shared learning, practical problem-solving, and dissemination of leading practices.
• Create educational resources and implementation tools that help members translate evidence into practice.
• Support continuing education activities and learning opportunities for multidisciplinary healthcare audiences.

Program Support & Continuous Improvement

• Contribute subject matter expertise and member perspectives to support enhancement of PSO programs, services, and educational resources.
• Monitor emerging patient safety topics, regulatory developments, and member needs and share insights with PSO leadership.
• Gather member feedback and identify opportunities to strengthen member engagement and service delivery.
• Support implementation of PSO strategic initiatives and organizational priorities.

Project Coordination & Operations

• Manage assigned projects, deliverables, and member support activities.
• Coordinate timelines, meetings, communications, and follow-up activities to support successful program delivery.
• Collaborate with internal teams to ensure efficient execution of member-facing services and educational offerings.
• Support operational processes, documentation, and activities necessary to maintain PSO compliance and effectiveness.

Professional Engagement

• Participate in conferences, webinars, and professional development activities as appropriate.
• Maintain current knowledge of patient safety science, quality improvement methodologies, regulatory requirements, and industry trends.
• Contribute to educational presentations, publications, and member communications as requested.

What We're Looking For

• Experienced healthcare professional with knowledge of patient safety, quality improvement, healthcare operations, or clinical risk management.
• Strong relationship-builder who effectively supports healthcare leaders and multidisciplinary teams.
• Skilled facilitator who can engage diverse audiences in meaningful discussion and shared learning.
• Comfortable reviewing and interpreting data and communicating findings to clinical and operational stakeholders.
• Organized, self-directed professional who can manage multiple priorities in a remote environment.
• Collaborative team member committed to continuous learning and advancing patient safety.

Required Qualifications

• Master's degree in a healthcare-related field (MSN, MPH, MHA, PharmD, or equivalent).
• Active clinical licensure (e.g., RN, RT, PharmD, PA, NP).
• Minimum of four (4) years of experience in patient safety, quality improvement, risk management, healthcare operations, clinical practice, or a related field.
• Experience using data, reports, or performance information to support learning and improvement activities.
• Strong communication, facilitation, project coordination, and relationship-management skills.
• Ability to work independently and collaboratively in a remote environment.

Preferred Qualifications

• Experience with a federally listed Patient Safety Organization (PSO) and the Patient Safety and Quality Improvement Act (PSQIA).
• Training or certification in patient safety or quality improvement (e.g., CPPS, CPHQ, Lean Six Sigma, HRO).

Why Sentact

• Make a meaningful impact on patient safety across healthcare organizations nationwide.
• Help shape the future of a growing, innovative Patient Safety Organization.
• Work remotely with a collaborative team dedicated to improving care through data, education, and shared learning.

*We are unable to employ applicants located in the State of Hawaii at this time

Sentact provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.