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Psa Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) * Ability to lead, coach, and develop technical teams while driving accountability and performance * Solid ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

... PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)Ability to lead, coach, and develop technical teams while driving accountability and performanceSolid understanding of service metrics and ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) * Ability to lead, coach, and develop technical teams while driving accountability and performance * Solid ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) * Ability to lead, coach, and develop technical teams while driving accountability and performance * Solid ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

Knowledge in PSA, RMM, and other MSP Tools. * IT certifications preferred (A+, Server+, Security+, Microsoft) * Minimum of 2 years of experience as a Systems Administrator, IT Manager or in service ...

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Psa information

See Rochester, NY salary details

$9

$15

$19

How much do psa jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for psa in Rochester, NY is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $16.59 per hour, depending on experience, location, and employer.

What is a PSA?

PSAs, or Public Service Announcers, are professionals who create and deliver messages intended to inform or educate the public about important issues, events, or services. They often work in broadcasting, such as radio or television, and may also develop scripts and coordinate with organizations to ensure the message reaches the target audience. Their work helps promote public awareness and can cover topics like health, safety, community events, and social issues.

What are some typical challenges a Patient Services Assistant may face when managing patient flow in a busy healthcare environment?

As a Patient Services Assistant, one of the main challenges is effectively coordinating patient check-ins, scheduling, and supporting medical staff during high-traffic periods. Balancing multiple tasks—like answering phones, assisting patients with paperwork, and ensuring accurate data entry—requires strong organizational skills and the ability to remain calm under pressure. Successful PSAs often develop efficient routines and clear communication strategies to help maintain a steady workflow and provide excellent patient service, even during peak times.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, usually supported by a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and electronic health records is commonly required. Excellent communication, empathy, and the ability to multitask help PSAs provide outstanding patient support and work efficiently with healthcare teams. These skills are crucial for ensuring smooth patient flow, accurate information management, and a positive experience for both patients and staff.

What job categories do people searching Psa jobs in Rochester, NY look for?

The top searched job categories for Psa jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Psa jobs?

Cities near Rochester, NY with the most Psa job openings:

Psa jobs near you
Infographic showing various Psa job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $31,460 per year, or $15.1 per hour.

IT Service Coordinator

Just Solutions

Fairport, NY • On-site

$60K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

IT Service Manager

Role: Full-time IT Service Manager

Location: Fairport, NY

Pay: $60,000 - $80,000 per year

Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid

Your Day-To-Day

As the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success.

Qualifications To Become Our IT Service Manager
  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians
Preferred Qualifications:
  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed
Benefits
  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Ready to lead a talented team and make a lasting impact on client success?

Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!

Must have the ability to pass a background check

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