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Psa Customer Service Jobs in Arizona (NOW HIRING)

Palmetto Technology Group

IT Service Manager

Tucson, AZ · On-site

Our team dedicates their time working together to provide phenomenal experience for our customers ... Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations * Ensure ...

Courser

IT Service Manager

Tucson, AZ · On-site

Our team dedicates their time working together to provide phenomenal experience for our customers ... Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations * Ensure ...

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Excellent customer service, communication, organizational, and time management skills. * Ability to ... PSA/ticketing systems * Microsoft Office Suite Preferred Qualifications: * Previous experience ...

Red Bull

Sales Trainee

Chandler, AZ · On-site

The ST must effectively service all customers in a safe, productive and professional manner in ... PSA). Cover ASM routes as needed. Meet daily KPI focused on the following areas: sales ...

TeamLogic IT

MSP Level 2 Technician

Scottsdale, AZ · On-site

The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and ... Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or ...

Red Bull

Sales Trainee

Chandler, AZ · On-site

The ST must effectively service all customers in a safe, productive and professional manner in ... PSA). Cover ASM routes as needed. Meet daily KPI focused on the following areas: sales ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

This client-facing role is essential to maintaining positive customer relationships and ensuring ... emphasis on client service. * Experience with RMM/PSA tools (ConnectWise Manage, Automate ...

Nuvodia

Help Desk Specialist II

Chandler, AZ

Works directly with customers, via the phone, onsite, and online, to provide services and help ... ConnectWise Manage or like professional services automation (PSA) tool * ConnectWise BrightGauge or ...

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Psa Customer Service information

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Working as a PSA customer service representative involves handling customer inquiries, providing support, and using communication skills. The job typically offers full-time hours, training, and opportunities for advancement, but may also involve high call volumes and performance targets.

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Psa Customer Service jobs near you
Infographic showing various Psa Customer Service job openings in Arizona as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 94% In-person, and 6% Remote job distribution.

IT Service Manager

Palmetto Technology Group

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Manager, Services
We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery processes. The MSP Services Manager will manage technical teams, oversee projects, and maintain strong client relationships.
Key Responsibilities:
  • Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff
  • Set performance goals, conduct regular evaluations, and foster professional development
  • Ensure the team operates collaboratively, meeting SLAs (Service Level Agreements) and KPIs.
  • Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support
  • Act as an escalation point for critical technical issues and guide teams in resolving complex problems.
  • Develop and enforce processes for incident management, problem resolution, and change management.
  • Serve as the primary contact for key clients, ensuring their needs are understood and addressed.
  • Regularly meet with clients to review service performance, discuss improvements, and identify opportunities.
  • Build and maintain strong, trust-based relationships with clients.
  • Monitor and optimize service delivery workflows to improve efficiency and effectiveness
  • Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations
  • Ensure compliance with industry standards, security protocols, and regulatory requirements.
  • Collaborate with senior leadership to define and implement service delivery strategies.
  • Identify opportunities for new services and enhancements to meet client needs.
  • Stay informed about industry trends and emerging technologies to ensure competitive offerings.
  • Oversee and coordinate IT projects, including deployments, migrations, and upgrades
  • Work closely with project managers to ensure projects are delivered on time and within scope
  • Monitor progress, address risks, and communicate updates to clients and stakeholders.
  • Track and analyze service delivery metrics, such as uptime, resolution times, and customer satisfaction.
  • Generate reports for internal use and client reviews, providing actionable insights.
  • Use data to identify trends, recurring issues, and opportunities for improvement.

Key Qualifications:
  • 5+ years of experience in IT service management, preferably in an MSP environment.
  • 2+ years in a leadership or managerial role.
  • Proven track record of managing technical teams and delivering IT services at scale.
  • Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
  • Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
  • Knowledge of cybersecurity best practices and compliance standards
  • Strong leadership and team management abilities
  • Excellent communication and client relationship management skills
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Experience:
  • Experience with ConnectWise
  • ITIL Foundation or higher.
  • CompTIA Network+/Security+.
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Cisco CCNA or higher.

What we do for you
At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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