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Prudential Work From Home Jobs in Puerto Rico (NOW HIRING)

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Prudential Work From Home information

What are Prudential work from home jobs?

Prudential work from home jobs are remote employment opportunities offered by Prudential Financial, allowing employees to perform their job duties from a location outside of a traditional office. These positions span various roles, including customer service, sales, IT, and claims processing. Working from home with Prudential typically requires a reliable internet connection, a quiet workspace, and the ability to manage work independently while collaborating with team members virtually. Prudential supports remote employees with necessary training, technology, and resources to ensure productivity and job satisfaction.

What are the key skills and qualifications needed to thrive in a Prudential work from home position?

To thrive in a Prudential work-from-home position, you generally need relevant industry experience, strong organizational skills, and a high school diploma or higher education depending on the specific role. Familiarity with remote collaboration tools like Microsoft Teams, CRM systems, and secure data handling platforms is typically required. Outstanding self-motivation, communication abilities, and time management skills help remote employees excel and stay connected with their teams. These skills ensure productivity, data security, and consistent performance in a remote work environment.

What are some common challenges faced by Prudential employees working from home, and how can they be addressed?

Prudential employees who work from home may encounter challenges such as maintaining clear communication with team members, managing time effectively, and creating boundaries between work and personal life. To address these, Prudential encourages the use of collaborative tools, regular virtual meetings, and setting a dedicated workspace. Additionally, the company provides resources and support for remote employees to ensure they remain engaged, productive, and connected to the broader team.

What is the difference between Prudential Work From Home vs Prudential Customer Service Representative?

AspectPrudential Work From HomePrudential Customer Service Representative
CredentialsHigh school diploma or equivalent; sometimes required certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, home-based settingTypically office or call center, but may include remote options
Employer & Industry UsageInsurance and financial servicesInsurance and financial services
Job FocusAdministrative, sales, or support tasks related to Prudential productsHandling customer inquiries, policy information, and claims

Prudential Work From Home roles often involve a broader range of responsibilities, including sales and administrative tasks, while Prudential Customer Service Representatives focus primarily on customer support and service. Both roles require similar credentials and are within the insurance industry, but the Work From Home position may offer more flexibility and varied duties.

What are popular job titles related to Prudential Work From Home jobs in Puerto Rico?

For Prudential Work From Home jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Prudential Work From Home jobs in Puerto Rico look for?

The top searched job categories for Prudential Work From Home jobs in Puerto Rico are:

Prudential Work From Home jobs near you

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

37th of 71 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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