Provisioning Administrator Jobs (NOW HIRING)

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values - How we act

We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.

Job flexibility: We think everything you do matters - at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Job Summary:

In this role, the engineer contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier-grade provisioning systems, operations applications, and the databases and operating systems that support them. Furthermore, the individual acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco.

Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. This specialist role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability.

Job Responsibilities:

• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software

• Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours

• Monitor and manage full stack Incognito provisioning

• Monitor and manage Cisco PNR, RDU DOCSIS provisioning

• Monitor and manage regional IP assignment and usage as related to HSD services

• Proactively anticipate service needs and changes and react accordingly

• Work with other team members to provide support and backup

• Assist with the development, analysis, configuration, and implementation of service changes

• Project planning, including cost analysis and timeline estimates

• Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues

• Working with other regional engineers in testing of new products and services

• Work with vendors and other third-parties as necessary for product support and integration

• Participate in future technology direction discussions leveraging experience and active research

• Documentation of systems and application design and configuration

• Participate in off-hours maintenance as necessary

Job Qualifications:

• 5+ years in the Cable/MSO environment or similar industry

• Good understanding of DOCSIS, IP Video, and Packet Cable

• Understanding of eMTA, cable modems and ONT/ONU operations

• Knowledge of control platforms (DAC, CMTS, OLT, vCMTS)

• Good understanding of IP4 and IP6

• Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)

• Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancers

• Comprehension of the DHCP, DNS, SNMP, and TFTP protocols

• Strong working experience with DOCSIS provisioning

• Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS

• Understanding of network connectivity and troubleshooting

• Availability to resolve urgent provisioning environment problems outside of business hours

• Clear and effective communication skills, both written and spoken

• Ability to thrive in a dynamic, fast-paced environment

• Exceptional troubleshooting, analytical and technical aptitude

• Great organizational, time management, and problem-solving skills

• Experience working in a fast paced Agile environment

• Experience with daily operation of Cisco CNR/PRN and RDU/PCP

• Experience with Incognito ecosystem

• Experience building and understanding Cable Modem configuration files

• Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications

• Experience with configuration of CPE using TR-069 and related specifications

• MySQL, Perl, PHP, BASH, Tomcat, Apache, NGINX

• Experience with PacketCable and SIP

• Experience with SNMP

• Experience with troubleshooting tools such as Wireshark

• Advanced experience of with Linux based servers and VM technologies

• Working experience with MySQL, MongoDB, MariaDB

• Scripting/coding experience would be preferred (Bash, Python, JSON, YAML, XML)

• AI automation experience, Google based tools

• Pacemaker, fence, Kafka, RabbitMQ

Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance (1x salary at no cost to employee)

• Long and short-term disability insurance (no cost to employee)

• Voluntary employee, spousal, and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues

For candidates whose primary place of work will be in Massachusetts, the expected salary range for this specific position is $85,600 - $128,400. For candidates whose primary place of work will be in Maryland, the expected salary range for this specific position is $85,600- $128,400. For candidates whose primary place of work will be in Cleveland, OH, the expected salary range for this specific position is $77,800-116,800.

This range represents the annual salary or hourly wage that Breezeline expects to pay for this position at the time of this posting. Individual pay is determined by various factors, including but not limited to job-related skills, relevant experience, education, and specific work location.

#LI-REMOTE

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com