ZipRecruiter

Log In

1

Provider Service Representative Jobs in Philadelphia, PA

Thompson Safety, LLC

Service Representative

Sharon Hill, PA · On-site

$49K - $51K/yr

The Service Representative plays a critical role in ensuring customer satisfaction by acting as the ... This position involves addressing customer inquiries, resolving issues efficiently, and providing ...

Sofive

Service Representative

Elkins Park, PA · On-site

Service Representative Company: Sofive Soccer Centers About Us: Sofive Soccer Centers is a modern ... We are committed to providing an exceptional experience to our customers, combining top-notch ...

Solis Mammography

Patient Service Representative

Lansdale, PA · On-site

$17 - $21.50/hr

This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the ...

Solis Mammography

Patient Service Representative

PA · On-site

$16.75 - $21.25/hr

This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the ...

Solis Mammography

Patient Service Representative

Lansdale, PA · On-site

$17 - $21.50/hr

This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the ...

next page

Showing results 1-20

All JobsProvider Service Representative JobsProvider Service Representative Jobs in Philadelphia, PA

Provider Service Representative information

See Philadelphia, PA salary details

$11

$22

$37

How much do provider service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for provider service representative in Philadelphia, PA is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $26.20 per hour, depending on experience, location, and employer.

What is a provider service representative?

Provider Service Representatives are professionals who act as liaisons between healthcare providers (such as doctors, hospitals, and clinics) and health insurance companies. They handle inquiries, resolve issues related to claims or benefits, and ensure providers understand policies and procedures. Their role is essential for maintaining positive relationships and efficient communication between providers and insurers, helping to navigate complex healthcare systems and facilitate quality patient care.

What are some common challenges provider service representatives face when supporting healthcare providers, and how can they be managed effectively?

Provider Service Representatives often encounter challenges such as addressing complex benefit or claims inquiries, navigating differing provider expectations, and keeping up with frequent changes in healthcare regulations or company policies. Effective management involves strong communication skills, ongoing training, and the ability to quickly research and relay accurate information. Building positive relationships with providers and collaborating closely with internal teams also help to resolve issues efficiently and maintain high service standards.

What are the key skills and qualifications needed to thrive as a provider service representative, and why are they important?

To thrive as a Provider Service Representative, you need a solid understanding of healthcare processes, insurance claims, and customer service, often supported by a background in healthcare administration or a related field. Familiarity with health plan management software, claims processing systems, and proficiency in Microsoft Office are typically required. Strong communication, problem-solving skills, and attention to detail help build positive relationships with providers and efficiently resolve issues. These skills are crucial for ensuring provider satisfaction, accurate claims handling, and smooth operations within healthcare organizations.

What is the difference between Provider Service Representative vs Customer Service Representative?

AspectProvider Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-specific training often preferredHigh school diploma or equivalent; general customer service training
Work EnvironmentHealthcare settings, insurance companies, medical officesRetail, call centers, service industries
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Search & Comparison IntentUnderstanding healthcare-specific roles, insurance supportGeneral customer support roles

The Provider Service Representative focuses on healthcare-related support, often dealing with insurance claims and provider inquiries, while the Customer Service Representative handles a broader range of customer inquiries across various industries. Both roles require strong communication skills but differ in industry-specific knowledge and work environment.

Provider Service Representative jobs near you
Infographic showing various Provider Service Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,789 per year, or $22 per hour.

Service Representative

Thompson Safety, LLC

Sharon Hill, PA • On-site

$49K - $51K/yr

Full-time

Posted 19 days ago

Job description

About the Role:

The Service Representative plays a critical role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. This position involves addressing customer inquiries, resolving issues efficiently, and providing accurate information about products and services. The successful candidate will contribute to building strong customer relationships by delivering exceptional service and support. They will also collaborate with internal teams to escalate and resolve complex problems, ensuring a seamless customer experience. Ultimately, the Service Representative helps maintain the company’s reputation for reliability and responsiveness, driving customer loyalty and retention.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service or client-facing role.
  • Strong verbal and written communication skills.
  • Basic computer proficiency, including experience with CRM software or similar tools.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in Business, Communications, or a related field.
  • Experience working in a call center or service-oriented environment.
  • Familiarity with customer service best practices and conflict resolution techniques.
  • Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
  • Proficiency with advanced CRM platforms and Microsoft Office Suite.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions.
  • Document all customer interactions accurately in the company’s CRM system.
  • Collaborate with other departments to escalate and resolve complex customer concerns.
  • Provide detailed product and service information to assist customers in making informed decisions.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Maintain up-to-date knowledge of company products, services, policies, and procedures.
  • Contribute to continuous improvement initiatives by providing feedback on customer trends and recurring issues.

Skills:

The Service Representative utilizes strong communication skills daily to clearly and empathetically interact with customers, ensuring their needs are understood and addressed. Problem-solving skills are essential for diagnosing issues and providing effective solutions promptly. Organizational skills help manage multiple customer cases simultaneously while maintaining accurate records in CRM systems. Technical proficiency allows the representative to navigate software tools efficiently, enhancing productivity and service quality. Additionally, interpersonal skills foster positive relationships with both customers and internal teams, facilitating collaboration and continuous improvement.