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Provider Service Representative Jobs in New York

ZOLL LifeVest

Patient Service Representative

Manhattan, NY · On-site

$19.25 - $24.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Brooklyn, NY · On-site

$18.50 - $23.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Manhattan, NY · On-site

$19.25 - $24.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Bronx, NY · On-site

$18.25 - $23.25/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Manhattan, NY · On-site

$19.25 - $24.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Norwalk, CT · On-site

$17.50 - $22.25/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Bronx, NY · On-site

$18.25 - $23.25/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Far Rockaway, NY · On-site

$18.50 - $23.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Manhattan, NY · On-site

$19.25 - $24.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Adelphia, NJ · On-site

$17.50 - $22.25/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Brooklyn, NY · On-site

$18.50 - $23.50/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$16 - $21.75/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Convert inbound opportunities into booked calls while providing an excellent customer experience

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Provider Service Representative information

See New York salary details

$13

$25

$42

How much do provider service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for provider service representative in New York is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.00 per hour, depending on experience, location, and employer.

What is a provider service representative?

Provider Service Representatives are professionals who act as liaisons between healthcare providers (such as doctors, hospitals, and clinics) and health insurance companies. They handle inquiries, resolve issues related to claims or benefits, and ensure providers understand policies and procedures. Their role is essential for maintaining positive relationships and efficient communication between providers and insurers, helping to navigate complex healthcare systems and facilitate quality patient care.

What are some common challenges provider service representatives face when supporting healthcare providers, and how can they be managed effectively?

Provider Service Representatives often encounter challenges such as addressing complex benefit or claims inquiries, navigating differing provider expectations, and keeping up with frequent changes in healthcare regulations or company policies. Effective management involves strong communication skills, ongoing training, and the ability to quickly research and relay accurate information. Building positive relationships with providers and collaborating closely with internal teams also help to resolve issues efficiently and maintain high service standards.

What are the key skills and qualifications needed to thrive as a provider service representative, and why are they important?

To thrive as a Provider Service Representative, you need a solid understanding of healthcare processes, insurance claims, and customer service, often supported by a background in healthcare administration or a related field. Familiarity with health plan management software, claims processing systems, and proficiency in Microsoft Office are typically required. Strong communication, problem-solving skills, and attention to detail help build positive relationships with providers and efficiently resolve issues. These skills are crucial for ensuring provider satisfaction, accurate claims handling, and smooth operations within healthcare organizations.

What is the difference between Provider Service Representative vs Customer Service Representative?

AspectProvider Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-specific training often preferredHigh school diploma or equivalent; general customer service training
Work EnvironmentHealthcare settings, insurance companies, medical officesRetail, call centers, service industries
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Search & Comparison IntentUnderstanding healthcare-specific roles, insurance supportGeneral customer support roles

The Provider Service Representative focuses on healthcare-related support, often dealing with insurance claims and provider inquiries, while the Customer Service Representative handles a broader range of customer inquiries across various industries. Both roles require strong communication skills but differ in industry-specific knowledge and work environment.

Provider Service Representative jobs near you
Infographic showing various Provider Service Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,416 per year, or $25.2 per hour.

Customer Service Representative (CSR)

County Line Auto Body

Howell, NJ • On-site

$16 - $21.75/hr

Full-time

Medical, PTO

Re-posted 26 days ago

Job description

Position Title: Customer Service Representative (CSR)
Department: Body Shop Office
Reports To: Director of Customer Service
Employment Type: Full-Time
Location: Howell NJ
Job Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers at the body shop, ensuring a friendly, professional, and efficient customer experience. This role involves scheduling appointments, providing updates on vehicle repair progress, managing customer inquiries, and maintaining clear communication between customers, technicians, and insurance companies. The CSR plays a critical role in ensuring customer satisfaction and maintaining the body shop's reputation for exceptional service.
Key Responsibilities:
  1. Customer Interaction:
    • Greet customers warmly in person, over the phone, or via email, ensuring a positive first impression.
    • Listen to customers' concerns and gather detailed information about their vehicle issues or repair needs.
    • Provide an overview of the repair process, timelines, and estimated costs, ensuring customers understand the services being performed.
  2. Scheduling and Coordination:
    • Schedule repair appointments and coordinate vehicle drop-offs and pick-ups.
    • Maintain the body shop's calendar and ensure smooth workflow by prioritizing tasks and managing customer expectations.
  3. Communication:
    • Serve as a liaison between customers, Estimators, insurance companies, and suppliers.
    • Provide regular updates to customers on the status of their repairs, explaining delays or changes when necessary.
    • Assist customers with insurance claims by providing necessary documentation and facilitating communication with adjusters.
  4. Customer Satisfaction:
    • Address customer questions, concerns, and complaints in a calm and professional manner.
    • Work to resolve any issues promptly to ensure customer satisfaction and retention.
    • Conduct follow-up calls or surveys to gather feedback and ensure customers are satisfied with the repair process and outcomes.
  5. Administrative Duties:
    • Prepare and manage paperwork, including repair estimates, invoices, and insurance documentation.
    • Update customer files and maintain accurate records in the body shop's management system.
    • Process payments, provide receipts, and ensure proper handling of financial transactions.
  6. Sales and Upselling:
    • Recommend additional services or products that may benefit customers, such as detailing or preventative maintenance.
    • Promote the body shop business partners and encourage repeat business.
  7. Team Support:
    • Collaborate with technicians, estimators, and managers to ensure a seamless repair process.
    • Relay important customer details and special requests to the appropriate team members.

Required Skills and Qualifications:
  • Education and Experience:
    • High school diploma or equivalent required; additional education in business or customer service is a plus.
    • Prior experience in a customer service role, preferably in an automotive or body shop setting, is highly desirable.
  • Skills and Competencies:
    • Excellent verbal and written communication skills with the ability to explain technical details in a simple and friendly manner.
    • Strong organizational and multitasking abilities, with attention to detail.
    • Proficiency in using computers and familiarity with customer management systems (e.g., CCC ONE, Mitchell, or similar software).
    • Professional and empathetic demeanor when interacting with customers.
    • Problem-solving skills to handle customer concerns and find effective resolutions.
    • Basic understanding of automotive repair terminology (preferred but not required).

Physical Requirements:
  • Ability to sit or stand for extended periods.
  • Comfortable working in a busy, fast-paced environment.
  • Occasionally lifting up to 15 lbs.

Work Schedule and Benefits:
  • Full-time position with a typical schedule of [Insert Hours, e.g., Monday-Friday, 7:30 a.m. to 5 p.m, with the possibility of late hours and 1-2 Saturdays a month (Saturday is 7:45am - 12pm].
  • Competitive hourly rate or salary, plus potential for performance-based bonuses.
  • Benefits package including health insurance, paid time off, and professional development opportunities (if applicable).

Equal Opportunity Employer:
County Line Auto Body is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

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