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Provider Service Representative Jobs in Illinois

IPsoft Inc.

Customer Service Representative

Chicago, IL

$16.50 - $22.50/hr

Through our portfolio of world leading autonomic and cognitive solutions we provide services that ... As a Customer Service Representative you will be exposed to a plethora of enterprise level ...

Sofive

Service Representative

Chicago, IL · On-site

$17.05/hr

Service Representative Company: Sofive Soccer Centers About Us: Sofive Soccer Centers is a modern ... We are committed to providing an exceptional experience to our customers, combining top-notch ...

Big I Illinois

Customer Service Representative

Quincy, IL · On-site

$16 - $21.75/hr

Customer Service Representative The Customer Service Representative is responsible for maintaining ... Provide service to existing clients related to updating policies, providing quotes, taking payments ...

ZOLL Medical

Patient Service Representative

Peoria, IL · On-site

$17.25 - $21.75/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Peoria, IL · On-site

$17.25 - $21.75/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

ZOLL LifeVest

Patient Service Representative

Peoria, IL · On-site

$17.25 - $21.75/hr

LifeVest ® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection ... Service Representative sets up the equipment and trains the patient and caregivers on the use and ...

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All JobsProvider Service Representative JobsProvider Service Representative Jobs in Illinois

Provider Service Representative information

See Illinois salary details

$12

$22

$37

How much do provider service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for provider service representative in Illinois is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.54 per hour, depending on experience, location, and employer.

How to become a provider service representative?

To become a provider service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or healthcare environments. Some employers may require knowledge of medical terminology or familiarity with healthcare management software. Certification is not mandatory but can enhance job prospects.

What are some common challenges provider service representatives face when supporting healthcare providers, and how can they be managed effectively?

Provider Service Representatives often encounter challenges such as addressing complex benefit or claims inquiries, navigating differing provider expectations, and keeping up with frequent changes in healthcare regulations or company policies. Effective management involves strong communication skills, ongoing training, and the ability to quickly research and relay accurate information. Building positive relationships with providers and collaborating closely with internal teams also help to resolve issues efficiently and maintain high service standards.

What are the key skills and qualifications needed to thrive as a provider service representative, and why are they important?

To thrive as a Provider Service Representative, you need a solid understanding of healthcare processes, insurance claims, and customer service, often supported by a background in healthcare administration or a related field. Familiarity with health plan management software, claims processing systems, and proficiency in Microsoft Office are typically required. Strong communication, problem-solving skills, and attention to detail help build positive relationships with providers and efficiently resolve issues. These skills are crucial for ensuring provider satisfaction, accurate claims handling, and smooth operations within healthcare organizations.

What is the difference between Provider Service Representative vs Customer Service Representative?

AspectProvider Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-specific training often preferredHigh school diploma or equivalent; general customer service training
Work EnvironmentHealthcare settings, insurance companies, medical officesRetail, call centers, service industries
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Search & Comparison IntentUnderstanding healthcare-specific roles, insurance supportGeneral customer support roles

The Provider Service Representative focuses on healthcare-related support, often dealing with insurance claims and provider inquiries, while the Customer Service Representative handles a broader range of customer inquiries across various industries. Both roles require strong communication skills but differ in industry-specific knowledge and work environment.

What is a provider service representative?

Provider Service Representatives are professionals who act as liaisons between healthcare providers (such as doctors, hospitals, and clinics) and health insurance companies. They handle inquiries, resolve issues related to claims or benefits, and ensure providers understand policies and procedures. Their role is essential for maintaining positive relationships and efficient communication between providers and insurers, helping to navigate complex healthcare systems and facilitate quality patient care.
Provider Service Representative jobs near you
Infographic showing various Provider Service Representative job openings in Illinois as of July 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 79% Full Time, 13% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,427 per year, or $22.3 per hour.

Provider Service Representative

ARM Strong Receivables Management, Inc.

Itasca, IL • On-site, Remote

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process.
Job Responsibilities:
  • Maintain and follow up on assigned provider accounts daily.
  • Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
  • Update account statuses, enter notes, and manage inquiries in the CollectOne system.
  • Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
  • Respond to provider emails and voicemails throughout the day.
  • Handle verbal and written provider disputes or refund information requests.
  • Meet and exceed daily call and talk-time quotas (e.g., 85-100 calls and 170-220 minutes depending on the client).

Job Requirements:
  • High school diploma or equivalent required; college coursework preferred.
  • Strong verbal communication skills and phone presence.
  • Attention to detail and proficiency in note-taking and database entry.
  • Prior experience in medical billing, insurance, or collections is a plus.
  • Basic understanding of healthcare and insurance overpayments preferred.
  • Must maintain professional demeanor and confidentiality at all times.

Compensation and Benefits:
  • Salary is $15-$18 per hour (DOE)
  • Benefit package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy - start with 18 days per year
  • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
ARMStrong Insurance Services Terms and Conditions: Terms and Conditions - ARMStrong Insurance Services
ARMStrong Insurance Services Privacy Policy: https://armstrong-is.com/privacy-policy/

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